Hilde

^^^
Brilliant!
I find it a bit disheartening that some people tend to argue "I don't drink alcohol/wear F pajamas/use Elemis spa/fly ET or WT", and hence don't really care about enhancements affecting services they don't use/enjoy, just because it doesn't affect them personally.

People care about different parts of the service offerings, which is not to say that person A's preferences are more important than person B's. But to satisfy a greater number of people travelling in whichever cabin, I would like not to see service after service being enhanced away.*

* Yes, I know I'm a dreamer

lost_in_translation

I think LPGS (or similar) is safe for a while yet, it'll surely disappear from the CCR a while before they get rid of it on board (I have no idea if this has already been discussed).

The point at which BA downgrades from a prestige cuvee to a regular business class champagne is the point at which BA F *actually* becomes a J product as far as I'm concerned.

UKtravelbear

a lb of ice weighs the same as a lb of water!

Ice is less dense than water which is why it floats.


CIHY says only that the ice trays are only being removed from the duty free carts. Why DF needs to be cold I don't know! Oddbins (other fine off-door sales outlets are available) just has stuff on the shelves with very little in fridges and manages.


I have no issue with 'on request' but people need to know what is and isn't on request.

VS actively asks pax if they want a sleep suit rather than leave them on seats - it gives the CC a chance to interact with pax and to welcome them on board, take a pdb drink order as well and explain how the UC suite works.

In Y pillows and blankets (and I think amenity kits) are on request on day flights and I've not seen SRB being marched to the guillotine.

Other airlines just have the kit contents in the toilets - even in J.

On a recent J AA flight I was asked if I wanted head phones rather than them just be left on the seat when I boarded - again it starts the personal interraction

On a DL flight the amenity kit and head phones were brought to each passenger (the CC had 1/2 dozen of each in a basket / tray so weren't constantly running up and down the cabin). Some chose both or non and some just the amenity kit (they had their own phones) and some just the phones. Again it starts the personal interraction that I don't always feel on my BA J flights (other than CWLCY)

frank_poulankh

An old dish cloth in an M&S carrier bag.

QF Lad

Could you bring your own champagne in case they ran out, or would that not be the done thing?

DoctorCopper

MOR, a case of champagne may be excessive unless you were proposing to treat all F pax on-board ��. Doc Copper

muscat

Another thread discusses the problem of running out of champagne and other drinks on return legs, but toilet paper? What will happen, move spare rolls from Economy up to First? (Or just remove the rolls from Economy...)

HIDDY

Don't ask me why but toilet roll in Argentina is very expensive. If BA can buy it cheaper in the UK - which they almost certainly can - then it might make economical sense to load enough at LHR for the return flight.

Worcester

Depends on the length of the flight. LGW-JER may be, but on a band 4 flight...

simons1

I hope you are not also going to ask to dine on demand after that lot!

Agreed, though, what is is wrong with proactively offering something? It does seem to be a recurring theme on FT these days - the 'I don't wear the PJs in F so I don't think they should be offered' type approach.

af101

The look on the crew's faces when handing out the second "meal" service in Y/W says it all at the moment. Sheer embarrassment. "Nutrigrain bar, anyone?"

diarsin

I should make it clear that CSD I was speaking to was not against the idea of "on request". She was mentioning it as an example of how the attitude to customers was changing. With regards to BoB, she had a friend in EF who has a day of "in flight food & beverage purchasing upskilling" on her roster this month. Whilst nobody has specifically mentioned BoB it seemed pretty obvious to her what it was.

QF Lad

I didn't know that.

They say that prices are essentially a function of supply and demand.

Perhaps there is more demand down there.

simons1

I thought that people used the Peso if paper was in short supply?

jahason

Reminds me of a stand up show I once heard "I'd like a hot drink, cold drink, packet of peanuts and anything else I am entitled to".