24hr phoneline?
Sep 14, 16, 5:42 pm
#1
Original Poster
Join Date: May 2016
Location: GLA
Programs: BAEC Bronze
Posts: 140
24hr phoneline?
Hi
I'm trying to change a UK domestic flight due to depart 07:05. The normal line doesnt reopen until 6am. Any ideas? ba.com isnt allowing me to try and make a change and says contact my travel centre...
I'm trying to change a UK domestic flight due to depart 07:05. The normal line doesnt reopen until 6am. Any ideas? ba.com isnt allowing me to try and make a change and says contact my travel centre...
Sep 14, 16, 6:02 pm
#2
Join Date: Jul 2009
Location: UK
Programs: Mucci, BA
Posts: 9,656
Sep 14, 16, 6:19 pm
#3
Join Date: May 2003
Location: Maine
Programs: AA Plat, FI Silver, DL alumnus
Posts: 1,432
Originally Posted by BA6501
Contact any BA office.
But, still, it's a bit of a joke that the world's favourite airline can't make phone agents available 24/7 in its home country. Heck, even FI can do it in a country with a population small enough that their national football team coach has a day-job as a dentist...
Sep 14, 16, 11:42 pm
#5
Join Date: Jun 2013
Posts: 1,147
The problem here is the BA mentality. I don't think they're driven by a passion to serve the customer and provide an excellent product. They may say it in their marketing, they may stitch it onto uniforms - they just don't actually mean it. The overriding driver here is profit, not being best in the marketplace. You can do both and still be hugely profitable. In fact, a lot of experts believe the companies that treat their customers better are more profitable. Before anything gets better at BA the corporate mentality will have to change.
Sep 15, 16, 3:04 am
#10
Original Poster
Join Date: May 2016
Location: GLA
Programs: BAEC Bronze
Posts: 140
Originally Posted by cysyuen
I made a booking at midnight using the BAEC Gold number... Is the OP referring the “nornal” number as Blue number?
I thought the others were open until 8pm, which seems even madder...
Contact Information
Telephone
Blue: 0844 493 0 747
Bronze: 0800 597 7580
Silver: 0800 408 0 009
Gold: 0800 123 111
International: +44 191 490 7901
Fax: +44 (0)1787 881405
Local opening times: 07:30 - 20:00 (Mon-Sun)
Sep 15, 16, 3:08 am
#11
Join Date: Dec 2014
Programs: British Airways Executive Club Gold
Posts: 1,069
Originally Posted by GLABA
Well I'm silver, the number I was using said it was open until 10pm.
I thought the others were open until 8pm, which seems even madder...
Contact Information
Telephone
Blue: 0844 493 0 747
Bronze: 0800 597 7580
Silver: 0800 408 0 009
Gold: 0800 123 111
International: +44 191 490 7901
Fax: +44 (0)1787 881405
Local opening times: 07:30 - 20:00 (Mon-Sun)
I thought the others were open until 8pm, which seems even madder...
Contact Information
Telephone
Blue: 0844 493 0 747
Bronze: 0800 597 7580
Silver: 0800 408 0 009
Gold: 0800 123 111
International: +44 191 490 7901
Fax: +44 (0)1787 881405
Local opening times: 07:30 - 20:00 (Mon-Sun)
Sep 15, 16, 3:33 am
#13
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/DOH
Programs: BAEC GfL & GGL, QR Insider, SQ Gold, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 7,929
Originally Posted by mikeyfly
...for the 1% 
all calls will be off shore between 00.00-06.00 soon another thread said?
all calls will be off shore between 00.00-06.00 soon another thread said?Calls moving to India for the overnight shift - I've had confirmed by three separate GGL agents over the past week.
M
