GGL CR
Sep 12, 2016, 8:34 am
#1
Original Poster
Join Date: Dec 2009
Programs: BA GGL, Hilton Diamond, Hertz PC
Posts: 1,314
GGL CR
Quick question, does anyone know a way to raise a CR case to the GGL team without using the call centre?
Ideally I'd like to use the web contact form but actually direct it to a team that will do more than cut & paste a nonsense response to me.
Ideally I'd like to use the web contact form but actually direct it to a team that will do more than cut & paste a nonsense response to me.
Sep 12, 2016, 8:39 am
#2
Join Date: Feb 2010
Location: London
Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments
Posts: 5,115
If you've had an email from the GGL team in the past it usually works if you just reply to that
Sep 12, 2016, 8:39 am
#3
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,791
Ring up GGL using the +44 161 number showing on your login, then ask them for their email address (which you should have found out about when joining, see the GGL guide in the Dashboard).
It doesn't make a huge difference, if you sent it via the webform it takes a day or two longer, but it ends up being dealt with in Newcastle by the same team as other BAEC members, except they will probably put "GGL Customer Relation" as a footer, whether via email or via webform.
It doesn't make a huge difference, if you sent it via the webform it takes a day or two longer, but it ends up being dealt with in Newcastle by the same team as other BAEC members, except they will probably put "GGL Customer Relation" as a footer, whether via email or via webform.
Sep 12, 2016, 8:39 am
#4
Join Date: Dec 2004
Programs: BA GGL, A3*G, Mucci de l'expertise des Apps
Posts: 3,365
Sep 12, 2016, 11:12 am
#6
Join Date: Dec 2009
Location: Arizona
Programs: BA (GGL G4L), AA (Gold), HH (Diamond); Marriott (Gold)
Posts: 3,011
Also for what it's worth I've found that many of the general web form gets routed to the GGL team when you include your BAEC number. But it's definitely useful to have the email address on file for requests where they're either simple or where you will need to provide detailed documentation.