With infant but paid for extra seat - please
Sep 3, 2016, 3:05 pm
#1
Original Poster
Join Date: Sep 2010
Posts: 311
With infant but paid for extra seat - please
I am travelling LGW-VLC and back in October with 18mnth old daughter, wife and Mother in Law (!). Daughter is a tornado and needs her own seat so I booked as a child - Basic fare.
I have assumed that as she is under 2 and hence an infant (despite having a seat), we will still however be able to select seats for free. Have any FTers had experience of this? I assume I need to phone up. Both wife and I are silvers if that makes any difference.
Cheers!
I have assumed that as she is under 2 and hence an infant (despite having a seat), we will still however be able to select seats for free. Have any FTers had experience of this? I assume I need to phone up. Both wife and I are silvers if that makes any difference.
Cheers!
Sep 3, 2016, 3:42 pm
#3
Original Poster
Join Date: Sep 2010
Posts: 311
Hi there, thanks for taking the time to respond.
As we selected the basic (HBO) fare, I believe our Silver status doesn't entitle us to select seats for free, hence why I am wondering about the infant issue.
As we selected the basic (HBO) fare, I believe our Silver status doesn't entitle us to select seats for free, hence why I am wondering about the infant issue.
Sep 3, 2016, 4:56 pm
#5
Join Date: May 2012
Location: Ipswich
Posts: 7,543
In the absence of any other answers, I searched and found the following (bolding mine):
When you travel with an infant (under 2) who won't be travelling in a seat of their own, you can reserve a seat for yourself and everyone in your booking, free of charge, as soon as you've made your booking (except for bookings of over 9 people).
So that is clear that if you have booked a seat for the infant, you don't get the free reservations. If it applied to all infant bookings, the qualifying clause wouldn't be necessary. But - this is BA and the help pages can be confusing/wrong/open to multiple interpretations.
I guess the only way to find out is to call BA. And maybe try a couple of times if the first agent says 'No'.
When you travel with an infant (under 2) who won't be travelling in a seat of their own, you can reserve a seat for yourself and everyone in your booking, free of charge, as soon as you've made your booking (except for bookings of over 9 people).
So that is clear that if you have booked a seat for the infant, you don't get the free reservations. If it applied to all infant bookings, the qualifying clause wouldn't be necessary. But - this is BA and the help pages can be confusing/wrong/open to multiple interpretations.
I guess the only way to find out is to call BA. And maybe try a couple of times if the first agent says 'No'.
Sep 3, 2016, 5:19 pm
#6
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,584
Little Panda4 is known as an 'Infant Occupying a Seat' or INS and is treated more as a child than as an infant, especially with the way the booking was made, where she has a child identifier.
Call BA, ask them to change the identifier from CHD to INS and to add the SSR INFT. This will allow your daughter to be correctly identified, and should unlock the seat map. Otherwise, as is, you'll be assigned seats from about 72hrs before departure, like other bookings with children.
Call BA, ask them to change the identifier from CHD to INS and to add the SSR INFT. This will allow your daughter to be correctly identified, and should unlock the seat map. Otherwise, as is, you'll be assigned seats from about 72hrs before departure, like other bookings with children.
