urgent help - passport issue
Aug 22, 2016, 11:11 am
#91
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Aug 22, 2016, 1:38 pm
#94
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Indeed, great that it worked out! Remember that you might face the same issue when flying back from the US to Denmark so if possible at all (depending on where you are) I would strongly encourage your wife to sort out her passport from the US if possible.
Aug 22, 2016, 2:04 pm
#95
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I wonder if the LHR-CPH CPH-LHR BPs would be accepted as evidence.
Aug 22, 2016, 2:12 pm
#96
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I will be quite surprised if the LHR agent did not thoroughly document the PNR notes, if only to cover himself based on the supervisory approval. That documentation would include notes explaining that OP's wife is admissible to Denmark based on the EEA association and provide the employee ID of the supervisor.
Showing up with old BP's won't do much as all it does is tell one agent that another might have made a mistake.
Stick to the PNR notes.
Showing up with old BP's won't do much as all it does is tell one agent that another might have made a mistake.
Stick to the PNR notes.
Aug 22, 2016, 2:31 pm
#97
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I will be quite surprised if the LHR agent did not thoroughly document the PNR notes, if only to cover himself based on the supervisory approval. That documentation would include notes explaining that OP's wife is admissible to Denmark based on the EEA association and provide the employee ID of the supervisor.
Showing up with old BP's won't do much as all it does is tell one agent that another might have made a mistake.
Stick to the PNR notes.
Showing up with old BP's won't do much as all it does is tell one agent that another might have made a mistake.
Stick to the PNR notes.
Aug 22, 2016, 2:37 pm
#98
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Process at the immigration took less than 20 seconds. I'm not even sure the immigration officer noticed the passport was expiring in less than 3 months. I presented the EEA resident cart along with hers and mine passport. Officer took a quit look and stamped her passport. I'm not sure if she is supposed to get a stamp?
Aug 22, 2016, 2:43 pm
#99
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Process at the immigration took less than 20 seconds. I'm not even sure the immigration officer noticed the passport was expiring in less than 3 months. I presented the EEA resident cart along with hers and mine passport. Officer took a quit look and stamped her passport. I'm not sure if she is supposed to get a stamp?
Aug 22, 2016, 3:08 pm
#100
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Process at the immigration took less than 20 seconds. I'm not even sure the immigration officer noticed the passport was expiring in less than 3 months. I presented the EEA resident cart along with hers and mine passport. Officer took a quit look and stamped her passport. I'm not sure if she is supposed to get a stamp?
Aug 22, 2016, 5:11 pm
#101
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The question had nothing to do with whether OP's wife has a right to enter Denmark, but about memorializing the process so that the delay at LHR check-in which snagged the expiring Canadian passport and then required consultation with a supervisor to authorize boarding, need not be repeated on departure back to CPH.
Aug 23, 2016, 4:39 am
#103
Join Date: Jul 2014
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Great to read this happy ending and safe travels! 
For future reference if someone is in similar situation, the API info is not used by the airlines in Europe.
In the case of the OP he could definitely have made it to CPH by putting a later expiry date of his partner's passport in the API. This does not get double checked. (Obviously I would never advocate to do this where a visa/ESTA is involved as it would mean trouble at check-in and denied travel).
Granted, in the case of the OP there may still have been an issue at CPH customs, but better dealt from there than from LHR, especially as to send them back to London they would have used the flight they intended to take anyway.
But in general, if you are the lead in a group/family/colleagues booking intro Europe and have been tasked to check in for everyone, only the First Name and Surname matter in entering the API, not the DOB nor the document number/expiry date. So no need for these frantic search for info when all that matters at his point is to log in quick and get bet seats.
For future reference if someone is in similar situation, the API info is not used by the airlines in Europe.
In the case of the OP he could definitely have made it to CPH by putting a later expiry date of his partner's passport in the API. This does not get double checked. (Obviously I would never advocate to do this where a visa/ESTA is involved as it would mean trouble at check-in and denied travel).
Granted, in the case of the OP there may still have been an issue at CPH customs, but better dealt from there than from LHR, especially as to send them back to London they would have used the flight they intended to take anyway.
But in general, if you are the lead in a group/family/colleagues booking intro Europe and have been tasked to check in for everyone, only the First Name and Surname matter in entering the API, not the DOB nor the document number/expiry date. So no need for these frantic search for info when all that matters at his point is to log in quick and get bet seats.
Aug 23, 2016, 6:21 am
#104
Join Date: Aug 2005
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Great to read this happy ending and safe travels!
For future reference if someone is in similar situation, the API info is not used by the airlines in Europe.
In the case of the OP he could definitely have made it to CPH by putting a later expiry date of his partner's passport in the API. This does not get double checked. (Obviously I would never advocate to do this where a visa/ESTA is involved as it would mean trouble at check-in and denied travel).
Granted, in the case of the OP there may still have been an issue at CPH customs, but better dealt from there than from LHR, especially as to send them back to London they would have used the flight they intended to take anyway.
But in general, if you are the lead in a group/family/colleagues booking intro Europe and have been tasked to check in for everyone, only the First Name and Surname matter in entering the API, not the DOB nor the document number/expiry date. So no need for these frantic search for info when all that matters at his point is to log in quick and get bet seats.
For future reference if someone is in similar situation, the API info is not used by the airlines in Europe.
In the case of the OP he could definitely have made it to CPH by putting a later expiry date of his partner's passport in the API. This does not get double checked. (Obviously I would never advocate to do this where a visa/ESTA is involved as it would mean trouble at check-in and denied travel).
Granted, in the case of the OP there may still have been an issue at CPH customs, but better dealt from there than from LHR, especially as to send them back to London they would have used the flight they intended to take anyway.
But in general, if you are the lead in a group/family/colleagues booking intro Europe and have been tasked to check in for everyone, only the First Name and Surname matter in entering the API, not the DOB nor the document number/expiry date. So no need for these frantic search for info when all that matters at his point is to log in quick and get bet seats.
All API data is passed to the UK government for threat assessment. Entering fictitious data is not a sensible way to go when the security services are looking for wrong-doers.
https://www.gov.uk/government/public...ry-scheme-2012
Aug 23, 2016, 6:36 am
#105
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This has been going on for 13 hours and well into the workday in the UK.
I fail to understand why OP's wife has not undertaken the first basic step here of checking with the Canadian Consulate, or even simply taking her passport and every supporting document over to the Canadian Consulate and physically plopping herself down and asking for assistance, to determine whether, in light of the flight schedules, either a passport or a temporary passport (which permits a USA stopover enroute to Canada) can be issued prior to check-in. I would bring physical print outs of the e-ticket receipts with me and not rely on anything else.
If so, this entire mess is avoided. If not, then trying to make the best of it may be the best of it.
One phone call.
I fail to understand why OP's wife has not undertaken the first basic step here of checking with the Canadian Consulate, or even simply taking her passport and every supporting document over to the Canadian Consulate and physically plopping herself down and asking for assistance, to determine whether, in light of the flight schedules, either a passport or a temporary passport (which permits a USA stopover enroute to Canada) can be issued prior to check-in. I would bring physical print outs of the e-ticket receipts with me and not rely on anything else.
If so, this entire mess is avoided. If not, then trying to make the best of it may be the best of it.
One phone call.
I will be quite surprised if the LHR agent did not thoroughly document the PNR notes, if only to cover himself based on the supervisory approval. That documentation would include notes explaining that OP's wife is admissible to Denmark based on the EEA association and provide the employee ID of the supervisor.
