When does EU261 kick in?
Aug 11, 2016, 1:16 pm
#1
Original Poster
Join Date: Mar 2008
Location: London, UK
Programs: BA Gold (OW Emerald) & Jet Airways - Thank goodness i never got started.......most awful FF program
Posts: 2,385
When does EU261 kick in?
I am very confused......I thought EU261 kicks in if a flight is delayed (long haul) by 3hrs......but checking in today at T5, all desks seem to suggest that a 2 hr delay is sufficient for something to kick in.
Is it 3 hrs or 2hrs?
Is it 3 hrs or 2hrs?
Aug 11, 2016, 1:19 pm
#2
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,760
3 hours delay at arrival for a simply delay to a booked flight. Cancellations, reroutes and similar are 2 hours. The desk notices are right to say that after 2 hours passengers should check, but it doesn't always apply. More details in the EC261 thread in the dashboard.
