BA's reimbursement offer leaving me short

Reply

Old Aug 18, 17, 5:54 am
  #166  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 38,853
Originally Posted by joequimby View Post
Just to provide an update, I've received notification that BA have responded and intends to defend all of this claim. They now have 28 days to file a further response.
It's fairly standard with BA (and many other large organisations), I'd almost be more surprised if they rolled over at this point. The timetable is quite challenging so filing a defence will give them time to get the information together. I wouldn't read much into it.
corporate-wage-slave is offline  
Reply With Quote
Old Aug 18, 17, 7:37 am
  #167  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 41,307
It has already cost BA orders of magnitude over the GBP 9, to get to the point of advising that it will defend. This signals an adherence to policy.

I suppose that the issue at hand is not the GBP 9, but the problem of setting a limit. What if it is GBP 10 over? What, as someone pointed out a good while ago, it is 1,300 at the Ritz?

BA may well be looking for a case with little downside to litigate.

As an operating business, BA litigates, settles or caves in for purely business reasons. No principles or other points made or taken.
Often1 is offline  
Reply With Quote
Old Aug 18, 17, 7:58 am
  #168  
 
Join Date: Oct 2003
Location: London
Posts: 3,500
Originally Posted by joequimby View Post
Sigh.
Don't worry, this is standard. Go for the arbitration option, and ask for your £9 refund and a £x00 travel voucher for the hassle. They'll wrap up by saying it is conditional on an NDA, so you may wish to text a friend what they offer you before they ask for the NDA
710 77345 is offline  
Reply With Quote
Old Aug 18, 17, 8:24 am
  #169  
 
Join Date: Dec 2013
Programs: BAEC Gold
Posts: 588
Originally Posted by T8191 View Post
The round numbers do seem to indicate some arbitary limit, though.

And I share the reservation (whoops) about going for a Central London hotel. There must be many dozens of cheaper options within 10 miles of LHR, just a taxi ride away.

Apologies if that seems like a dig at the OP, but I lived/worked in the area for decades. Woking, Uxbridge, Richmond, Windsor ... they're all relatively nearby and surely cheaper than Central London which has to be the most expensive option.
Nail on head. You lived and worked in the area. The OP is from Scotland. How on earth is he supposed to have the knowledge of the area you do.

Pay up BA. You've already acknowledged there is such limited availability you have given up sorting it for the OP. If there was an option within 10 miles, why on earth did BA not book it for him?
kingcole974 is offline  
Reply With Quote
Old Aug 18, 17, 9:39 am
  #170  
 
Join Date: May 2013
Posts: 6,256
Originally Posted by kingcole974 View Post
Nail on head. You lived and worked in the area. The OP is from Scotland. How on earth is he supposed to have the knowledge of the area you do.

Pay up BA. You've already acknowledged there is such limited availability you have given up sorting it for the OP. If there was an option within 10 miles, why on earth did BA not book it for him?
Exactly. If there are cheaper hotels in the area then why didn't BA just book one for the OP? EC261 says the traveller shall be offered:

(b) hotel accommodation in cases
- where a stay of one or more nights becomes necessary, or
- where a stay additional to that intended by the passenger becomes necessary;

(c) transport between the airport and place of accommodation (hotel or other).

I don't see any reference to allowances or the traveller being required to make their own arrangements.

And why would OP be expected to have an geographic knowledge of Woking, Uxbridge etc. Any more than I would have a working knowledge of accommodation available in the suburbs of Glasgow. Bizarre comment really.
710 77345 likes this.
simons1 is offline  
Reply With Quote
Old Aug 19, 17, 4:28 pm
  #171  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 41,307
Originally Posted by simons1 View Post
Exactly. If there are cheaper hotels in the area then why didn't BA just book one for the OP? EC261 says the traveller shall be offered:

(b) hotel accommodation in cases
- where a stay of one or more nights becomes necessary, or
- where a stay additional to that intended by the passenger becomes necessary;

(c) transport between the airport and place of accommodation (hotel or other).

I don't see any reference to allowances or the traveller being required to make their own arrangements.

And why would OP be expected to have an geographic knowledge of Woking, Uxbridge etc. Any more than I would have a working knowledge of accommodation available in the suburbs of Glasgow. Bizarre comment really.
There are many requirements in EC 261/2004, including the requirement that the operating carrier ante up. But, carriers don't. Nothing happens and nothing will. If you make a claim for EUR 600 on a 4-hour delay for a Type 3 flight and sue and win, you will get your EUR 600, but the carrier won't be any the worse off than had it paid up the EUR 600 on the day after the flight.
Often1 is offline  
Reply With Quote
Old Aug 19, 17, 4:56 pm
  #172  
FlyerTalk Evangelist
 
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA (GOLD), VS
Posts: 10,159
Just to reiterate the regulation states 'free' accommodation.

thats pretty clear!
UKtravelbear is online now  
Reply With Quote
Old Aug 19, 17, 9:11 pm
  #173  
FlyerTalk Evangelist
 
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 28,072
"Local knowledge" is surely easily obtained via Google Maps/Hotels?

I'm not stirring anything other than to note that option.
T8191 is online now  
Reply With Quote
Old Aug 19, 17, 9:28 pm
  #174  
 
Join Date: Mar 2016
Location: LHR HKG
Programs: BA GOLD
Posts: 117
Originally Posted by T8191 View Post
"Local knowledge" is surely easily obtained via Google Maps/Hotels?

I'm not stirring anything other than to note that option.
Google is banned in China, unfortunately. And not all travelers are computer/mobile savvy, such as elderly people.
roy2016 is offline  
Reply With Quote
Old Aug 19, 17, 10:22 pm
  #175  
FlyerTalk Evangelist
 
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 28,072
Originally Posted by roy2016 View Post
Google is banned in China, unfortunately. And not all travelers are computer/mobile savvy, such as elderly people.
As the OP was at London (Heathrow) Airport, the Chinese dimension may not have a lot of relevance.

As an 'elderly' person, I find operating my iPad and other devices slightly challenging at times. I blame the wine, usually.

"Uncle T"
A less elderly 72-yo
T8191 is online now  
Reply With Quote
Old Aug 19, 17, 10:44 pm
  #176  
 
Join Date: May 2015
Location: Tokyo
Posts: 29
No wifi

I think whether one may have access to wifi or a international data plan might make a difference. Had that problem after ordering an Uber, but the area where they asked us to wait was outside the airport wifi network (Heathrow). I saw a different plate shown (maybe the default one ) so didn't know my driver was already there.
kasmersensei is offline  
Reply With Quote
Old Aug 20, 17, 12:46 am
  #177  
 
Join Date: Jan 2015
Location: Bangkok / London
Programs: BA Gold, AmEx Platinum, AVIS Presidents Club
Posts: 942
There is little doubt in my mind that the reimbursement stance is to put people off spending / claiming.

Look how hard it is to get any money back from BA.

Imagine a family of four being stranded at an airport, going on holiday, faced with a £400 bill for two rooms, which they may or may not get back, or simply sleeping on the airport floor to guarantee they won't be left with a £400 bill. My family certainly wouldn't have had £400 lying around to waste on one nights hotel stay when we were kids. That would more likely have been their entire spending budget for a week in Spain.

I think we've reached a point with EU261 that the issue is not the legislation but the enforcement of it. I don't know when EU261 was last updated but it needs a few modifications, specifically something like:

- the airlines must either book/pay for a room themselves OR give the pax a flat €XXX at the airport (regardless of what the pax then books)
- money for food/drink etc should either be paid at the airport at the time of delay OR the airline should provide this at the time (not tell them to claim it later).

The current reg works great for those with AmEx cards or money in the bank but it's the poorest who get hit hardest - those who don't have the ability to book expensive airport hotels and so on. It isn't fair.

I always use the "what would my parents do" viewpoint and I can tell you now they would fall for all of the above problems. They would accept a measly £50 prepaid card instead of their €600 entitlement and genuinely believe they've signed away their rights; even if they haven't. They would sleep on the airport floor rather than pay £200 for a hotel because they simply wouldn't know any better.

Rant over.
710 77345 and Gatwick Alan like this.
HarryKUK is offline  
Reply With Quote
Old Aug 20, 17, 1:21 am
  #178  
 
Join Date: May 2013
Posts: 6,256
Originally Posted by T8191 View Post
"Local knowledge" is surely easily obtained via Google Maps/Hotels?

I'm not stirring anything other than to note that option.
Well with respect your comment was on the basis of "having lived and worked in the area for decades" which is hardly the same thing.

And the OP did say he/she had used hotels.com
simons1 is offline  
Reply With Quote
Old Aug 20, 17, 1:57 am
  #179  
 
Join Date: Oct 2014
Location: Hertfordshire
Posts: 173
I would suggest one other amendment to EU261, if a customer is lied to or their claim wrongly denied they are entitled to an additional payment and the airline is fined with the management personally liable for the payments - probably not practical though!
Soupey202 is offline  
Reply With Quote
Old Aug 20, 17, 3:01 am
  #180  
 
Join Date: Dec 2009
Posts: 641
How much could/should BA be expected to pay? Here are two stories from my past:

Many moons ago, I ended up giving my father the mumps while we were on holiday in Gibraltar. Insurance company was not happy about paying for a week or two at The Rock Hotel - surely there must be cheaper, they said.

My mother produced receipts showing we had stayed there a few times before, and the insurance company paid up. So, yes, BA - if it can't be bothered organising something itself - could find itself liable for The Ritz, in my opinion.

The other story.

Again, decades ago, I went with a pal for an RAF Flying Scholarship interview at RAF Biggin Hill. We took the overnight train down and went for breakfast at Fortnum and Masons. The sergeant, when we gave him the receipt, said: Fortnum and Masons, Queen's bloody grocers, twenty quid - what sort of lark is this?

I replied: But sergeant, we always eat at Fortnums when we are in London.

With some muttering about wannabe officers and CCF cadets he signed the chit!
flygod is offline  
Reply With Quote

Thread Tools
Search this Thread