Consistent Concierge Key treatment at ORD for BA GGL
Apr 27, 2018, 7:09 am
#241
Original Member
Join Date: May 1998
Location: HKG
Programs: BA GGL/CCR, CX DM, QF GO, AA LT GO, UA SL, LH FT, Marr LT Titanium, Shang DM, Hyatt Glob, Hilton DM
Posts: 2,024
I had 5 AA flights the past week... But didn't meet any of such CK agents... At LAX, CLT, ORD, HKG...
Jun 4, 2018, 9:26 pm
#242
Join Date: Jul 2011
Programs: OneWorld Emerald (BA GGL), *A Silver (Miles & Less), Skyteam Pleb (KLM FlyingBlue), Mucci Platinum
Posts: 907
I likewise received no love transferring at LAX from Hong Kong to JFK. Am transferring later this week via DFW so let's see if there's any special treatment there...
Jun 4, 2018, 11:20 pm
#243
Join Date: Jul 2015
Location: London
Programs: BA GGL / GfL
Posts: 3,261
Coming off AA’s MIA service at T3 last week there was a lady calling for CK passengers to make themselves known to her as she had a buggy at the gate to take them to immigration, there was one person sitting in it and nobody else came forward, so I wonder if I had said hi could I have gotten a ride?? (If there were only 2 of us, surprised she didn’t have the actual names on her board)
Pilot37
Pilot37
Jun 5, 2018, 2:08 am
#244
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,948
I had the same last week coming in from RDU, and the week before from JFK - but the lady had a list of the CKs.
The RDU flight came into a Remote Stand, so a separate coach (Mini-Van) was available for CKs. However, one chap was turned away, yet was clearly CK.
Apparently, as I asked him on the bus, the Mini-Van was only for CKs who were connecting.
It all seemed rather odd, and he was drafting a complaint email as we reached T3!
M
The RDU flight came into a Remote Stand, so a separate coach (Mini-Van) was available for CKs. However, one chap was turned away, yet was clearly CK.
Apparently, as I asked him on the bus, the Mini-Van was only for CKs who were connecting.
It all seemed rather odd, and he was drafting a complaint email as we reached T3!
M
Jun 5, 2018, 2:51 am
#245
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,964
So far this year I have had 4 US trips and on AA flights passed though ORD, DFW, SAT, CLT, CLT, PHL, DCA, JFK, BOS, PHX, SFO, SEA, and LAX.
Still nothing!!
I am clearly not getting the special handshake right yet
Still nothing!!
I am clearly not getting the special handshake right yet
Jun 5, 2018, 5:14 am
#246
Join Date: Jul 2015
Location: London
Programs: BA GGL / GfL
Posts: 3,261
I had the same last week coming in from RDU, and the week before from JFK - but the lady had a list of the CKs.
The RDU flight came into a Remote Stand, so a separate coach (Mini-Van) was available for CKs. However, one chap was turned away, yet was clearly CK.
Apparently, as I asked him on the bus, the Mini-Van was only for CKs who were connecting.
It all seemed rather odd, and he was drafting a complaint email as we reached T3!
M
The RDU flight came into a Remote Stand, so a separate coach (Mini-Van) was available for CKs. However, one chap was turned away, yet was clearly CK.
Apparently, as I asked him on the bus, the Mini-Van was only for CKs who were connecting.
It all seemed rather odd, and he was drafting a complaint email as we reached T3!
M
Pilot37
Jun 5, 2018, 5:47 am
#247
Join Date: Nov 2001
Location: SAV/HHH
Programs: BA Lifetime Gold (current GGL), HH Diamond
Posts: 1,293
It it was a great way to start this trip
An observation...
I believe that this type of service is what AA calls 5 Star Service. It is an offering that is available for purchase, and it is randomly offered as a treat to CK. FT thread here: https://www.flyertalk.com/forum/amer...thread-11.html
Now that I realize what it is, I’m planning to purchase it for my father on an upcoming trip. He’s traveling with us on the outbound, but returning on his own, and I think it will ease the stress of him connecting in an unfamiliar airport.
Jun 5, 2018, 6:36 am
#248
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,926
It is all rather odd, and inconsistent. I had another encounter at CLT in April...traveling with my wife and daughter. We had a rather long layover (2-1/2 hours), but were met on the jet bridge and driven to the lounge. At the lounge, the agent told us that she’d be monitoring our connecting flight and would be back to collect us when it was ready for boarding.
It it was a great way to start this trip
An observation...
I believe that this type of service is what AA calls 5 Star Service. It is an offering that is available for purchase, and it is randomly offered as a treat to CK. FT thread here: https://www.flyertalk.com/forum/amer...thread-11.html
Now that I realize what it is, I’m planning to purchase it for my father on an upcoming trip. He’s traveling with us on the outbound, but returning on his own, and I think it will ease the stress of him connecting in an unfamiliar airport.
Jun 5, 2018, 6:39 am
#249
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,895
Coming off AA’s MIA service at T3 last week there was a lady calling for CK passengers to make themselves known to her as she had a buggy at the gate to take them to immigration, there was one person sitting in it and nobody else came forward, so I wonder if I had said hi could I have gotten a ride?? (If there were only 2 of us, surprised she didn’t have the actual names on her board)
Pilot37
Pilot37
I was asking a gate agent yesterday in LAX. She said that BA GGLs don't show as CK in their systems so we shouldn't try to preboard for example as we would be turned away, Then at that exact moment a CK lady came along and paged me from the stand right next to the gate agent, to invite me to preboard
Jun 5, 2018, 7:15 am
#250
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
I was asking a gate agent yesterday in LAX. She said that BA GGLs don't show as CK in their systems so we shouldn't try to preboard for example as we would be turned away, Then at that exact moment a CK lady came along and paged me from the stand right next to the gate agent, to invite me to preboard
Jun 5, 2018, 8:24 am
#251
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,948
I'm doing an LAX-PTY run this weekend, so will report back if any AA representatives come to me during the 15 leg trip...or on the other AA operated legs (JFK-LAX // SFO-LAX-JFK-LHR)
M
M
Jun 5, 2018, 5:46 pm
#252
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,895
Jun 5, 2018, 6:27 pm
#253
Join Date: Dec 2009
Location: Arizona
Programs: BA (GGL G4L), AA (Gold), HH (Diamond); Marriott (Gold)
Posts: 3,011
Instrad I was “rewarded” with broken IFE and power on the MIA-LAX segment today.
I did receive the CK treatment in March on a rare economy booking where I was called up and invited to board first and received an apology that they could not upgrade me due to a full First cabin...
Jun 6, 2018, 2:29 am
#254
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,948
I'll try and write a Live Trip Report...if my body is conscious while flying!
M
For what it’s worth, nothing on my current PHX-LAX-DFW-GUA-MIA-LAX-PHX trip (currently waiting for the last segment), even with what ended up being a very tight connection in LAX on the outbound (though the AA all did show some backup routing options if I had missed the connection!).
Instrad I was “rewarded” with broken IFE and power on the MIA-LAX segment today.
I did receive the CK treatment in March on a rare economy booking where I was called up and invited to board first and received an apology that they could not upgrade me due to a full First cabin...
MIA-LAX with no IFE is a pain!
M
M
For what it’s worth, nothing on my current PHX-LAX-DFW-GUA-MIA-LAX-PHX trip (currently waiting for the last segment), even with what ended up being a very tight connection in LAX on the outbound (though the AA all did show some backup routing options if I had missed the connection!).
Instrad I was “rewarded” with broken IFE and power on the MIA-LAX segment today.
I did receive the CK treatment in March on a rare economy booking where I was called up and invited to board first and received an apology that they could not upgrade me due to a full First cabin...
M
Jun 6, 2018, 7:35 am
#255
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,895
Were you using the movies on demand? I think it's an amazing service where you can basically watch one of more than 100 movies for free just on your laptop on these AA flights. Was it this that wasn't working or did you have personal screens?