Consistent Concierge Key treatment at ORD for BA GGL
#181
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,759
#182
Join Date: May 2008
Location: Manchester
Programs: BA GfL, Marriott TfL, Hertz 5*
Posts: 267
Nice while it lasted
Did RIC-CLT-LAX-PHX return over the weekend and not a sign of AA Special Services personnel at the podium on any of the flights, inviting me to pre-board as a GGL.
I assume that, as the boarding process now includes a formalised CK pre-board spot, there is no need for the personal service anymore.
I assume that, as the boarding process now includes a formalised CK pre-board spot, there is no need for the personal service anymore.
#183
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
#184
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,924
Did RIC-CLT-LAX-PHX return over the weekend and not a sign of AA Special Services personnel at the podium on any of the flights, inviting me to pre-board as a GGL.
I assume that, as the boarding process now includes a formalised CK pre-board spot, there is no need for the personal service anymore.
I assume that, as the boarding process now includes a formalised CK pre-board spot, there is no need for the personal service anymore.
#186
Join Date: Dec 2004
Programs: BA GGL, A3*G, Mucci de l'expertise des Apps
Posts: 3,365
When I flew LAX-IAD last month, there was me and 3 CKs on the flight. I was paged at the gate and went up where the CK lady wanted a chat and to apologise that boarding was delayed yada yada. She had a printed copy of my BP as they usual do so she could board me, which she did and took me down to the aircraft first, while the 3 actual CKs were left at the gate to board when they were called before group 1.
BA VIP trumps CK?
Presumably just easier to page one person rather than 4?
BA VIP trumps CK?
Presumably just easier to page one person rather than 4?
#187
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,759
Still zero for me.
Names called at various US airports and mine was not amongst them.
Sometimes just a request for CKs to board first and no-one takes up that request.
Some flights no mention.
Nothing outside of OWE in the lounges or check-in desks either.
Still want to know how AA knows or if there's criteria that interests them such as regular travel, expenditure or what.
Names called at various US airports and mine was not amongst them.
Sometimes just a request for CKs to board first and no-one takes up that request.
Some flights no mention.
Nothing outside of OWE in the lounges or check-in desks either.
Still want to know how AA knows or if there's criteria that interests them such as regular travel, expenditure or what.
#188
Join Date: Dec 2004
Programs: BA GGL, A3*G, Mucci de l'expertise des Apps
Posts: 3,365
This is definitely still the big mystery, including what data BA/AA share and how. Transcons in F seem to interest them most, particularly from LAX/CLT/JFK. Anything in Y, short/regional flights and anything departing PHX/PHL/DFW don’t seem to interest them at all.
#189
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,924
I've had a few car rides to/from LAX T4 to the Eagles Nest when heading to/from SFO or DEN.
#190
Join Date: Jul 2011
Location: LHR / LAS
Programs: BA GfL, GGL/CCR
Posts: 2,409
I'm beginning to think it's lax and JFK is a key reason. I had thought just transcontinental F, but that wasn't the case a few months back flying coach lax las.
Actually thinking about it, SFO den lax JFK ord are all there from posters above.
Had CK at CLT once only . Just wired. V random.
Actually thinking about it, SFO den lax JFK ord are all there from posters above.
Had CK at CLT once only . Just wired. V random.
Last edited by crazyarmadillo; Nov 13, 2017 at 7:25 pm
#192
Join Date: Aug 2014
Posts: 995
We have had the Cadillac transfer at JFK where we had a chat with the CK representative who said she tried to get around to BA VIP when she had spare time. At JFK, we normally get called in the Flagship lounge to see if we need assistance.
At LAX, we have had it a couple of times including once at the Eagles Nest on a flight to Vancouver when an AA CK rep called our names out and preboarded us before anyone else.
Not experienced it at any other AA flights from other airports.
In terms of what information BA share with AA, last month on our AA flight back I used the AA mobile app to checkin and downloaded the boarding passes which looked different. The mobile boarding passes had a notation underneath the Flight Class part of the form "GB" then a 3 digit number. My very strong suspicion is that this number is a translation of the GGL list into a list that AA use.
At LAX, we have had it a couple of times including once at the Eagles Nest on a flight to Vancouver when an AA CK rep called our names out and preboarded us before anyone else.
Not experienced it at any other AA flights from other airports.
In terms of what information BA share with AA, last month on our AA flight back I used the AA mobile app to checkin and downloaded the boarding passes which looked different. The mobile boarding passes had a notation underneath the Flight Class part of the form "GB" then a 3 digit number. My very strong suspicion is that this number is a translation of the GGL list into a list that AA use.
#193
Join Date: Dec 2004
Programs: BA GGL, A3*G, Mucci de l'expertise des Apps
Posts: 3,365
#194
Join Date: Feb 2003
Location: Austria (Vbg)
Programs: LX SEN, BA Gfl/GGL, IC Dia, HH Dia, Hyatt LT GLOB
Posts: 1,585
I had the call today when flying from LAX to LAS (was part of an international F ticket). AA special services lady was waiting at the gate and with the CK boarding announcement I was paged with a special call too. Can’t say anything about JFK last night as I was baording quite late.
#195
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,948
I had the call today when flying from LAX to LAS (was part of an international F ticket). AA special services lady was waiting at the gate and with the CK boarding announcement I was paged with a special call too. Can’t say anything about JFK last night as I was baording quite late.
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