Consistent Concierge Key treatment at ORD for BA GGL
Oct 31, 2016, 6:41 pm
#76
Join Date: Apr 2014
Location: London
Programs: Don't even mention it. Grrrrrrr.
Posts: 968
Oct 31, 2016, 8:00 pm
#77
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,924
Oct 31, 2016, 8:11 pm
#78
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,799
Nov 1, 2016, 7:24 am
#79
Join Date: Mar 2012
Location: BHX
Programs: BA GGL CCR GfL, SQ Gold, Hyatt Glob, HH Diamond, Marriott Plat, Cafe Nero Loyalty Card (7 Stamps)
Posts: 7,328
For his sake I am relieved to hear that. For your sake, less so.
Jan 3, 2017, 4:21 am
#80
Join Date: Apr 2005
Location: London
Programs: BA Lifetime Gold & GGL & CCR, HH Diam, Bonvoy Titanium, IHG Spire, Tastecard
Posts: 7,549
I've had some great CK treatment this week:
1. JFK: travelling with Jamier45, we got a cadillac to drive us to the gate area and at the gate, a CK agent was looking for me. We got escorted onto the plane before boarding started.
2. ORD: escorted from the lounge to the gate where they then announced that Concierge Key could board now so again, I was on board before anyone else.
3. JFK: escorted from lounge past boarding queues to my seat.
4. LHR: met with a sign and driven from T3 to T5 due to tight connection. great service, so much more pleasant than the bus route :-)
1. JFK: travelling with Jamier45, we got a cadillac to drive us to the gate area and at the gate, a CK agent was looking for me. We got escorted onto the plane before boarding started.
2. ORD: escorted from the lounge to the gate where they then announced that Concierge Key could board now so again, I was on board before anyone else.
3. JFK: escorted from lounge past boarding queues to my seat.
4. LHR: met with a sign and driven from T3 to T5 due to tight connection. great service, so much more pleasant than the bus route :-)
Jan 3, 2017, 4:25 am
#81
Join Date: Apr 2014
Location: London
Programs: Don't even mention it. Grrrrrrr.
Posts: 968
I've had some great CK treatment this week:
1. JFK: travelling with Jamier45, we got a cadillac to drive us to the gate area and at the gate, a CK agent was looking for me. We got escorted onto the plane before boarding started.
2. ORD: escorted from the lounge to the gate where they then announced that Concierge Key could board now so again, I was on board before anyone else.
3. JFK: escorted from lounge past boarding queues to my seat.
4. LHR: met with a sign and driven from T3 to T5 due to tight connection. great service, so much more pleasant than the bus route :-)
1. JFK: travelling with Jamier45, we got a cadillac to drive us to the gate area and at the gate, a CK agent was looking for me. We got escorted onto the plane before boarding started.
2. ORD: escorted from the lounge to the gate where they then announced that Concierge Key could board now so again, I was on board before anyone else.
3. JFK: escorted from lounge past boarding queues to my seat.
4. LHR: met with a sign and driven from T3 to T5 due to tight connection. great service, so much more pleasant than the bus route :-)
Jan 3, 2017, 4:38 am
#82
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,924
Likewise I had meet and greets this week in LAX, CLT and PHX. CLT also had a new boarding pass ready for the missed connection and even collected me from the lounge to pre-board me. My only "gripe" is how do you find one when you need one, as the gate agents had no idea what I was talking about when one of my flights was getting more and more delayed...
Jan 5, 2017, 8:40 am
#83
Join Date: Jul 2015
Location: London
Programs: BAEC GGL/GFL
Posts: 48
I've just qualified for GGL and have some flights booked this year (booked when I was Gold).
I realise that these benefits are a bonus when they happen but do you think I would need to call AA and have them remove and then add my exec no, or should their system update automatically, to show I have BA GGL?
I realise that these benefits are a bonus when they happen but do you think I would need to call AA and have them remove and then add my exec no, or should their system update automatically, to show I have BA GGL?
Jan 5, 2017, 8:43 am
#84
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,951
I've just qualified for GGL and have some flights booked this year (booked when I was Gold).
I realise that these benefits are a bonus when they happen but do you think I would need to call AA and have them remove and then add my exec no, or should their system update automatically, to show I have BA GGL?
I realise that these benefits are a bonus when they happen but do you think I would need to call AA and have them remove and then add my exec no, or should their system update automatically, to show I have BA GGL?
For reference I have been a GGL for over two years now and must have taken over 50 flights on AA since. I have yet to have any interactions with a CK agent - not that I have ever wanted for anything.
Jan 5, 2017, 8:47 am
#85
FlyerTalk Evangelist
Join Date: Feb 2003
Location: New York, NY
Programs: BAEC Gold, Delta Platinum, Hilton Diamond, Marriott Gold, AMEX Platinum (US)
Posts: 18,487
I've just qualified for GGL and have some flights booked this year (booked when I was Gold).
I realise that these benefits are a bonus when they happen but do you think I would need to call AA and have them remove and then add my exec no, or should their system update automatically, to show I have BA GGL?
I realise that these benefits are a bonus when they happen but do you think I would need to call AA and have them remove and then add my exec no, or should their system update automatically, to show I have BA GGL?
Jan 5, 2017, 9:01 am
#86
Join Date: Apr 2005
Location: London
Programs: BA Lifetime Gold & GGL & CCR, HH Diam, Bonvoy Titanium, IHG Spire, Tastecard
Posts: 7,549
What benefits are you expecting to happen? The CK service to the extent it is offered for GGLs seems a bit hit and miss, it certainly isn't automatic.
For reference I have been a GGL for over two years now and must have taken over 50 flights on AA since. I have yet to have any interactions with a CK agent - not that I have ever wanted for anything.
For reference I have been a GGL for over two years now and must have taken over 50 flights on AA since. I have yet to have any interactions with a CK agent - not that I have ever wanted for anything.
I didnt notice if it said Concierge Key or not - it was one of their electronic boards with my name and we then disappeared through a different door, down some stairs and into a waiting mini bus. I think the reason here was more a delayed arrival and tight connection rather than a 'standard' CK treatment.
Jan 5, 2017, 10:55 am
#87
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,948
I'm flying into DFW next Monday (with a 5 hour connection).
I'm flying into MIA next Wednesday (with a 6 hour connection).
I'm flying into JFK next Wednesday (with a 2 hour connection).
I can't imagine CK will help me, but we'll see - a JFK meet would be helpful!
M
I'm flying into MIA next Wednesday (with a 6 hour connection).
I'm flying into JFK next Wednesday (with a 2 hour connection).
I can't imagine CK will help me, but we'll see - a JFK meet would be helpful!
M
Jan 5, 2017, 11:08 am
#88
Join Date: Dec 2004
Programs: BA GGL, A3*G, Mucci de l'expertise des Apps
Posts: 3,366
Does anyone have any experience with CK at DFW or MIA? I've never seen any reference to CK for GGL at these airports on here, and these are my most common airports on AA and have never had any interaction with them at either.
Jan 5, 2017, 11:17 am
#89
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,948
For clarity sake, and with the new boarding arrangements in place with AA, I presume GGL can board when they call for Concierge Key?
M