Refused Lounge entry at PHL
Mar 3, 2019, 12:05 am
#122
Suspended
Join Date: Oct 2018
Programs: BA GGL, UA Premier Gold, Marriott Plat, Hyatt Explorist, Various Rental Car Statuses
Posts: 104
I’m not saying there aren’t nice people or redeeming qualities. But Philadelphians are abrasive and when in customer service roles often just plain rude. And lazy.
Mar 3, 2019, 7:21 am
#123
Join Date: Oct 2018
Programs: BAEC Silver, HHonors Diamond, Marriott Gold, IHG Spire, Caesars Diamond
Posts: 83
A Flagship lounge is coming but there are rumours it's delayed until into 2020. For those of you not looking to dine I find the main Admirals Club at PHL to be pretty solid to just go in and have a drink or two and get some work done before the flight.
Mar 3, 2019, 8:19 am
#124
Suspended
Join Date: Oct 2018
Programs: BA GGL, UA Premier Gold, Marriott Plat, Hyatt Explorist, Various Rental Car Statuses
Posts: 104
indeed the terminal A club on AA Is a far nicer space
Mar 4, 2019, 1:46 am
#125
Join Date: Sep 2010
Posts: 610
Also, i find BA staff in PHL hit and miss. There are a few women that are very kind on the staff but there is one particular one who is actually mean and has, on many occasions, snapped at me and gotten "wows" from other passengers.
Mar 4, 2019, 2:14 am
#126
Join Date: Apr 2007
Location: Anywhere
Posts: 6,559
Doesn't anyone complain anymore? Never a reason for a staff to snap at a passenger!
Mar 4, 2019, 5:44 am
#127
Join Date: Sep 2010
Posts: 610
Oh she has done it numerous times, from snapping at me to move back less than an inch by the gate to snapping at me one time when i was really upset about leaving, crying and didnt hear her say "please open the passport photo page".
I dont fly to/out of PHL anymore as its too expensive so i havent seen her in two years but she was there without fail for 4 years on the trot.
I dont fly to/out of PHL anymore as its too expensive so i havent seen her in two years but she was there without fail for 4 years on the trot.
Mar 4, 2019, 4:49 pm
#128
Join Date: Jun 2014
Location: Leeds, UK
Programs: Mucci, BAEC GGL/CCR, Hilton Diamond, IHG Diamond Ambassador, Stena Gold
Posts: 1,084
Today’s lounge dragon insisted on reprinting our boarding cards, even though we had them on the app......
However, the lady in charge of the First lounge is very pleasant and efficient.
However, the lady in charge of the First lounge is very pleasant and efficient.
Mar 4, 2019, 5:11 pm
#129
Join Date: Jan 2002
Location: Sussex, UK
Programs: BA:Gold Amex:Green :IC Platinum Elite Amb
Posts: 660
Yes .. AA boarding cards don't work at this lounge .. the staff need to be re-educated as to OW rules but it's small and barely copes with the BA travelers eligible for access.There are better lounges not that far away.
Mar 4, 2019, 5:16 pm
#130
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,210
They do this in the IAD lounge. Apparently the scanners there cannot read the bar code on the app
Mar 4, 2019, 7:55 pm
#132
Join Date: Jan 2018
Posts: 59
Really? I've used this lounge many times while flying AA and never had a problem. And to those who say Philly is terrible, my experiences have been the exact opposite - great people!
Mar 4, 2019, 10:12 pm
#133
Join Date: Jun 2009
Location: LHR/SEA/YVR
Programs: BAEC G/*O E
Posts: 917
De gustibus non est disputandum. Or rather de gustibus aut bene aut nihil.
Mar 5, 2019, 12:54 am
#134
Join Date: Jul 2015
Location: London
Programs: BAEC Gold
Posts: 228
Agreed. I used to like the BA lounge at PHL up until a few years back when it seemed to get a lot more crowded, but decided to give the AA lounge above A15/16 a shot and now prefer it. Much larger, a view, and a lot less crowded / claustrophobic. And generally get a few extra drinks vouchers when I tell the agent I know I can use the BA lounge but prefer theirs
Also find that the area behind you as you face the desk is a lot quieter, it seems more natural to head to the A15 rather than A16 side because of the layout.
Also find that the area behind you as you face the desk is a lot quieter, it seems more natural to head to the A15 rather than A16 side because of the layout.
Last edited by LBP2; Mar 5, 2019 at 1:01 am
Mar 5, 2019, 8:28 am
#135
Join Date: Jun 2016
Programs: BAEC Gold
Posts: 1,160
Seeing as you're all talking about PHL, can I ask a few idiot questions...?
Flying BA on LHR-PHL, connecting to AA for a domestic leg. BA Gold / OWE flying in Club World and AA domestic First.
1. I think I would be entitled to go to the BA lounge under OW rules, but may get a refusal (based on this thread)?
2. Is there somewhere nice enough by way of AA lounges instead? I'm not dead set on the BA lounge if that's going to cause 'problems'. Which of the many AA lounges at PHL do people recommend. Somewhere reasonably quiet for a rest and a drink would be fine. One or two drinks rather than five - so voucher bar is OK.
3. Connections: I will obviously have to clear US immigration and then customs (but will try my best to travel hand baggage only) - is there a separate 'transfer' route through security, and if so does it have fast track? Or am I better off going fully landside and coming through regular departure security, which I assume must have fast track for OWE on AA domestic First...?
Flying BA on LHR-PHL, connecting to AA for a domestic leg. BA Gold / OWE flying in Club World and AA domestic First.
1. I think I would be entitled to go to the BA lounge under OW rules, but may get a refusal (based on this thread)?
2. Is there somewhere nice enough by way of AA lounges instead? I'm not dead set on the BA lounge if that's going to cause 'problems'. Which of the many AA lounges at PHL do people recommend. Somewhere reasonably quiet for a rest and a drink would be fine. One or two drinks rather than five - so voucher bar is OK.
3. Connections: I will obviously have to clear US immigration and then customs (but will try my best to travel hand baggage only) - is there a separate 'transfer' route through security, and if so does it have fast track? Or am I better off going fully landside and coming through regular departure security, which I assume must have fast track for OWE on AA domestic First...?
