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CX blocking award availability when it's close to departure?

Old Jun 26, 2016, 2:02 pm
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Last edit by: BlueThroughCrimp
BA and CX have jointly blocked close in booking between HKG and Taiwan and parts of China with a minimum of 5 days before departure.

Unfortunately as a result of significant levels of fraudulent activity CX have removed access to redemption availability -5 days to departure until further notice. (BA Executive Club)
It is not sure that when this limit will be lifted and people are advised to phone up to book their flights if it is short to departure (even though it may not work)

UPDATES:
- 12/07/2016 The block has been lifted for flights to and from Taiwan.
- 28/10/2016 Looks like there is a 7 days block for flights between HKG and PEK, PVG, XIY (Xi'an), CKG (Chongqing). There may also be a 5 days block on TPE again...
- 28/10/2016 Flights to CTU and WUH still face the 7 days block afaik
- 30/11/2016 Even for TPE there is a 7 days block
- 13/12/2016 Basically everything is blocked, including TYO, LHR and so on.
- 28/02/2017 RIP redemptions to MAINLAND CHINA T-5
- 11/03/2017 Blocked all CX/KA online & phone redemptions to/from All Mainland China, TPE, Malaysia & Singapore flights 9 days from departure !
- 14/03/2017 Ok, folks. CX is blocking ON MOST award spaces for BAEC members (whether online or phone) up to 9 days prior to departure now.
- 15/03/2017 CX (or rather BA) is blocking CX/KA redemptions blocking ON MOST award spaces between HKG and USA, EU, Japan, Taiwan flights for BAEC members (whether online or phone) up to 22 days prior to departure! Each destination is inconsistent with availability. Some are not available less than 7 days, some as in the case of Japan is 22 days prior to departure.
- 11/08/2017 All CX/KA redemptions are blocked online when close to departure. While most can be booked by phone, Chinese routes may still be blocked when close to departure.

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CX blocking award availability when it's close to departure?

Old Mar 28, 2018, 5:13 am
  #166  
 
Join Date: Sep 2011
Programs: BA Gold
Posts: 1,075
Experience from last week - BA's website was showing zero availability; QF was showing true CX availability. No issues with booking through the UK Gold line.
mec72 is offline  
Old Jun 8, 2018, 6:09 am
  #167  
 
Join Date: Aug 2011
Location: LHR
Posts: 41
wonder if this is an IT glitch. Having a similar experiencing booking more then 2 months out and even looking into 2019, CX was showing and bookable at start of the week on BA.com as of day before yesterday CX has disappeared

Last edited by Premgenius; Jun 8, 2018 at 6:15 am
Premgenius is offline  
Old Jun 17, 2018, 7:03 am
  #168  
 
Join Date: Jan 2016
Location: Hong Kong
Programs: BAEC
Posts: 275
Just had some random search, I found some CX long distance route (e.g. HKG-LHR), even at T+355/353, are completely missing at BA booking system, even when standard redemption are available and listed at Asia Miles. Would that be another technical glitch like that at AA?
Very worry that none of these space are available in the future...
marcolau317 is offline  
Old Jun 17, 2018, 7:09 am
  #169  
Ambassador, Hong Kong and Macau
 
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,759
Originally Posted by marcolau317
Just had some random search, I found some CX long distance route (e.g. HKG-LHR), even at T+355/353, are completely missing at BA booking system, even when standard redemption are available and listed at Asia Miles. Would that be another technical glitch like that at AA?
Very worry that none of these space are available in the future...
AM has at least as good and probably better CX/KA availability than partners, that is not news nor technical glitch.
percysmith is offline  
Old Jun 17, 2018, 8:06 am
  #170  
 
Join Date: Jan 2016
Location: Hong Kong
Programs: BAEC
Posts: 275
Originally Posted by percysmith
AM has at least as good and probably better CX/KA availability than partners, that is not news nor technical glitch.
I'm not sure if this is correct, or if BA is deliberately hiding some CX availability. AM availability (2 CX direct) is showing correctly on JL, IB and QF redemption system. Try search HKG-LHR on 29 Mar 2019. Only BA is showing absolutely nothing...
marcolau317 is offline  
Old Jun 17, 2018, 4:36 pm
  #171  
Ambassador, Hong Kong and Macau
 
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,759
Originally Posted by marcolau317
I'm not sure if this is correct, or if BA is deliberately hiding some CX availability. AM availability (2 CX direct) is showing correctly on JL, IB and QF redemption system. Try search HKG-LHR on 29 Mar 2019. Only BA is showing absolutely nothing...
Oh true. Within BA, you have further limitation based on your country of residence (POS discrimination https://www.flyertalk.com/forum/brit...l#post26439655). But again, not new
percysmith is offline  
Old Jun 28, 2018, 3:08 pm
  #172  
Original Poster
 
Join Date: Dec 2014
Programs: British Airways Executive Club Gold
Posts: 1,073
Sorry for putting this up again but very recently CX's Asia MIles made a change in their program and they introduced tiered award pricing i.e. Business Choice, Standard, Tailored. After their change, I noticed BA is showing no availability on flights where CX is showing award availability, such as 10 OCT HKG-TYO in business class. Which aware type will it show on BAEC and does BA actually load any availability on CX these days?
cysyuen is offline  
Old Jun 28, 2018, 4:07 pm
  #173  
Ambassador, British Airways; FlyerTalk Posting Legend
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,878
Originally Posted by cysyuen
Sorry for putting this up again but very recently CX's Asia MIles made a change in their program and they introduced tiered award pricing i.e. Business Choice, Standard, Tailored. After their change, I noticed BA is showing no availability on flights where CX is showing award availability, such as 10 OCT HKG-TYO in business class. Which aware type will it show on BAEC and does BA actually load any availability on CX these days?
there is definitely something odd going on. there seems to be overall much fewer CX reward seats shown. also for some routes like between LHR-HKG there are some seats over the next few weeks and then virtually nothing either way from august onwards.
KARFA is online now  
Old Jun 28, 2018, 6:08 pm
  #174  
formerly mattking2000
 
Join Date: Nov 2012
Location: DXB
Programs: BA|AC|AZ|SPG|H|FPC
Posts: 1,182
Originally Posted by cysyuen
Sorry for putting this up again but very recently CX's Asia MIles made a change in their program and they introduced tiered award pricing i.e. Business Choice, Standard, Tailored. After their change, I noticed BA is showing no availability on flights where CX is showing award availability, such as 10 OCT HKG-TYO in business class. Which aware type will it show on BAEC and does BA actually load any availability on CX these days?
I believe this is a married segment issue -- I haven't called up to see if BA agents can see/book unmarried segments, but I will do once I find the availability I need for HKG-YYZ. If you try, please let us know how it goes?

Last edited by BA Humbug; Jun 28, 2018 at 6:16 pm
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Old Jun 28, 2018, 9:13 pm
  #175  
 
Join Date: Aug 2010
Programs: AA,CX, BA, Priority Club, SPG, Hilton
Posts: 1,397
I was having trouble yesterday on some route ie jfk-hkg as well as tyo-hkg. So I used "reverse routing" (with the date you need), and then reward shows up correctly . Downside, I guess you to call. Hope it helps.
Fly2Where is offline  
Old Jun 29, 2018, 4:00 am
  #176  
Original Poster
 
Join Date: Dec 2014
Programs: British Airways Executive Club Gold
Posts: 1,073
Originally Posted by Fly2Where
I was having trouble yesterday on some route ie jfk-hkg as well as tyo-hkg. So I used "reverse routing" (with the date you need), and then reward shows up correctly . Downside, I guess you to call. Hope it helps.
What do you mean by reverse routing? Also, I can't find any good HKG-TYO-HKG flights anymore in business.....
cysyuen is offline  
Old Jun 29, 2018, 4:45 am
  #177  
Original Poster
 
Join Date: Dec 2014
Programs: British Airways Executive Club Gold
Posts: 1,073
I called BA but they can't find availability on their system either. Now I am a bit annoyed as places like TPE and BKK shows up just fine but not LHR, KIX, TYO, JFK... you name it!
cysyuen is offline  
Old Jun 29, 2018, 11:45 pm
  #178  
 
Join Date: Aug 2010
Programs: AA,CX, BA, Priority Club, SPG, Hilton
Posts: 1,397
Originally Posted by cysyuen
What do you mean by reverse routing? Also, I can't find any good HKG-TYO-HKG flights anymore in business.....

Change

DepartsArrivesFlightEconomyPremium EconomyBusiness Class

Outbound flights

Sorry, there are no direct British Airways flights available on this route. Flights with partners are shown below

10:00

18 Apr

HND

13:45

18 Apr

HKG

Japan Airlines - JL0029

4h 45m, Non-stop




Economy
Not Available
7 leftPremium Economy
Business Class
Not Available
18:10

18 Apr

NRT

22:00

18 Apr

HKG

Japan Airlines - JL0735

4h 50m, Non-stop




Economy
Not Available
Premium Economy
Cabin not operated on this flight
1 leftBusiness Class

Inbound

Hong Kong - Tokyo

Thu 25 Apr 2019

Change

DepartsArrivesFlightEconomyPremium EconomyBusiness Class

Inbound flights

Sorry, there are no direct British Airways flights available on this route. Flights with partners are shown below

15:15

25 Apr

HKG

20:25

25 Apr

HND

Japan Airlines - JL0026

4h 10m, Non-stop




Economy
Not Available
Premium Economy
Business Class
Not Available
Fly2Where is offline  
Old Jun 29, 2018, 11:46 pm
  #179  
 
Join Date: Aug 2010
Programs: AA,CX, BA, Priority Club, SPG, Hilton
Posts: 1,397
Originally Posted by cysyuen
I called BA but they can't find availability on their system either. Now I am a bit annoyed as places like TPE and BKK shows up just fine but not LHR, KIX, TYO, JFK... you name it!
search using tyo-jfk-tyo
Fly2Where is offline  
Old Jul 16, 2018, 12:30 pm
  #180  
Original Poster
 
Join Date: Dec 2014
Programs: British Airways Executive Club Gold
Posts: 1,073
Originally Posted by Fly2Where
search using tyo-jfk-tyo
And the married segment issue is still in place, where direct flights are not found but plentiful of seats are available for connections, this is not fair to HKG residents or those who want to visit HKG at all.

That being said, TPE seems to be the only exception on BAEC, where I can see tons of seats available.
cysyuen is offline  

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