Jun 26, 2016, 2:02 pm
Last edit by: BlueThroughCrimp
BA and CX have jointly blocked close in booking between HKG and Taiwan and parts of China with a minimum of 5 days before departure.
It is not sure that when this limit will be lifted and people are advised to phone up to book their flights if it is short to departure (even though it may not work)
UPDATES:
- 12/07/2016 The block has been lifted for flights to and from Taiwan.
- 28/10/2016 Looks like there is a 7 days block for flights between HKG and PEK, PVG, XIY (Xi'an), CKG (Chongqing). There may also be a 5 days block on TPE again...
- 28/10/2016 Flights to CTU and WUH still face the 7 days block afaik
- 30/11/2016 Even for TPE there is a 7 days block
- 13/12/2016 Basically everything is blocked, including TYO, LHR and so on.
- 28/02/2017 RIP redemptions to MAINLAND CHINA T-5
- 11/03/2017 Blocked all CX/KA online & phone redemptions to/from All Mainland China, TPE, Malaysia & Singapore flights 9 days from departure !
- 14/03/2017 Ok, folks. CX is blocking ON MOST award spaces for BAEC members (whether online or phone) up to 9 days prior to departure now.
- 15/03/2017 CX (or rather BA) is blocking CX/KA redemptions blocking ON MOST award spaces between HKG and USA, EU, Japan, Taiwan flights for BAEC members (whether online or phone) up to 22 days prior to departure! Each destination is inconsistent with availability. Some are not available less than 7 days, some as in the case of Japan is 22 days prior to departure.
- 11/08/2017 All CX/KA redemptions are blocked online when close to departure. While most can be booked by phone, Chinese routes may still be blocked when close to departure.
.
Unfortunately as a result of significant levels of fraudulent activity CX have removed access to redemption availability -5 days to departure until further notice. (BA Executive Club)
UPDATES:
- 12/07/2016 The block has been lifted for flights to and from Taiwan.
- 28/10/2016 Looks like there is a 7 days block for flights between HKG and PEK, PVG, XIY (Xi'an), CKG (Chongqing). There may also be a 5 days block on TPE again...
- 28/10/2016 Flights to CTU and WUH still face the 7 days block afaik
- 30/11/2016 Even for TPE there is a 7 days block
- 13/12/2016 Basically everything is blocked, including TYO, LHR and so on.
- 28/02/2017 RIP redemptions to MAINLAND CHINA T-5
- 11/03/2017 Blocked all CX/KA online & phone redemptions to/from All Mainland China, TPE, Malaysia & Singapore flights 9 days from departure !
- 14/03/2017 Ok, folks. CX is blocking ON MOST award spaces for BAEC members (whether online or phone) up to 9 days prior to departure now.
- 15/03/2017 CX (or rather BA) is blocking CX/KA redemptions blocking ON MOST award spaces between HKG and USA, EU, Japan, Taiwan flights for BAEC members (whether online or phone) up to 22 days prior to departure! Each destination is inconsistent with availability. Some are not available less than 7 days, some as in the case of Japan is 22 days prior to departure.
- 11/08/2017 All CX/KA redemptions are blocked online when close to departure. While most can be booked by phone, Chinese routes may still be blocked when close to departure.
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CX blocking award availability when it's close to departure?
Dec 12, 2016, 5:37 pm
#65
Original Poster
Join Date: Dec 2014
Programs: British Airways Executive Club Gold
Posts: 1,073
I am sorry for bumping this post up again but the situation remained the same. I have written a letter to CX about this issue. I hope CX can take the lead to deal with the situation as BA simply pushed the ball to CX, saying they are the ones controlling availability.
For mobile users the CX block is on all its routes, including HKG-LHR and so on.
If BA is a person then I would have slapped her on the face
(Just kidding!)
I will twitter and phone bomb BA tomorrow and see what is up now (won't spam but will probably have a big rant as I have now lost all flexibility with Avios in Asia)
For mobile users the CX block is on all its routes, including HKG-LHR and so on.
If BA is a person then I would have slapped her on the face
(Just kidding!) I will twitter and phone bomb BA tomorrow and see what is up now (won't spam but will probably have a big rant as I have now lost all flexibility with Avios in Asia)
Last edited by cysyuen; Dec 12, 2016 at 5:48 pm
Dec 13, 2016, 1:09 pm
#67
Join Date: Jan 2009
Programs: Hilton Diamond, IHG Spire Ambassador, Radisson Gold, Hyatt Discoverist
Posts: 3,623
Dec 15, 2016, 9:10 pm
#69
Join Date: May 2011
Location: LON, OPO
Posts: 132
Perhaps this?
I still see a -6 day block between HKG-TPE so no significant developments on that route yet...
I still see a -6 day block between HKG-TPE so no significant developments on that route yet...
Last edited by Tim nice but dim; Dec 15, 2016 at 10:57 pm
Dec 17, 2016, 2:21 pm
#70
Join Date: Jan 2013
Programs: Hyatt Glb, MR Plat
Posts: 2,577
Jan 15, 2017, 6:41 am
#72
Join Date: May 2015
Location: London
Programs: QF Platinum, BA Gold, HH Diamond, Raffles Ambassador
Posts: 152
Looks like I'm late to the (terrible) party here, as I've only just stumbled across this now.
As somebody who used to spend probably close to 75% of their avios on inter-asia CX J, typically at 24-48 hours notice, this is horrible. Have people had any luck over the phone since?
While I have no doubt mainland redemption fraud is a thorny issue, surely there has got to be a better way of combating it than this? For example, only allowing redemptions in the name of the account holder on these at-risk sectors?
It really feels like BA is getting chipped away at (/enhanced) from all sides at the moment..
As somebody who used to spend probably close to 75% of their avios on inter-asia CX J, typically at 24-48 hours notice, this is horrible. Have people had any luck over the phone since?
While I have no doubt mainland redemption fraud is a thorny issue, surely there has got to be a better way of combating it than this? For example, only allowing redemptions in the name of the account holder on these at-risk sectors?
It really feels like BA is getting chipped away at (/enhanced) from all sides at the moment..
Jan 15, 2017, 6:53 am
#73
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,800
Jan 16, 2017, 12:13 am
#74
formerly mattking2000
Join Date: Nov 2012
Location: DXB
Programs: BA|AC|AZ|SPG|H|FPC
Posts: 1,187
Trying to book HND-HKG for April 2017 today (Jan 2017)... don't see anything in the entire month on CX or KA, only the once-daily JL flight. Is this a married segment thing, a "BA IT incompetence" thing, or is this "too close to departure"?
CX shows availability on multiple days for CX/KA flights.
CX shows availability on multiple days for CX/KA flights.