Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > British Airways | Executive Club
Reload this Page >

CX blocking award availability when it's close to departure?

CX blocking award availability when it's close to departure?

    Hide Wikipost
Old Jan 6, 20, 1:25 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: BlueThroughCrimp
Wiki Link
BA and CX have jointly blocked close in booking between HKG and Taiwan and parts of China with a minimum of 5 days before departure.

Unfortunately as a result of significant levels of fraudulent activity CX have removed access to redemption availability -5 days to departure until further notice. (BA Executive Club)
It is not sure that when this limit will be lifted and people are advised to phone up to book their flights if it is short to departure (even though it may not work)

UPDATES:
- 12/07/2016 The block has been lifted for flights to and from Taiwan.
- 28/10/2016 Looks like there is a 7 days block for flights between HKG and PEK, PVG, XIY (Xi'an), CKG (Chongqing). There may also be a 5 days block on TPE again...
- 28/10/2016 Flights to CTU and WUH still face the 7 days block afaik
- 30/11/2016 Even for TPE there is a 7 days block
- 13/12/2016 Basically everything is blocked, including TYO, LHR and so on.
- 28/02/2017 RIP redemptions to MAINLAND CHINA T-5
- 11/03/2017 Blocked all CX/KA online & phone redemptions to/from All Mainland China, TPE, Malaysia & Singapore flights 9 days from departure !
- 14/03/2017 Ok, folks. CX is blocking ON MOST award spaces for BAEC members (whether online or phone) up to 9 days prior to departure now.
- 15/03/2017 CX (or rather BA) is blocking CX/KA redemptions blocking ON MOST award spaces between HKG and USA, EU, Japan, Taiwan flights for BAEC members (whether online or phone) up to 22 days prior to departure! Each destination is inconsistent with availability. Some are not available less than 7 days, some as in the case of Japan is 22 days prior to departure.
- 11/08/2017 All CX/KA redemptions are blocked online when close to departure. While most can be booked by phone, Chinese routes may still be blocked when close to departure.

.
Print Wikipost

Old Nov 30, 16, 3:40 pm
  #61  
 
Join Date: Feb 2011
Location: YYZ
Programs: AC, BA, Marriott, SPG
Posts: 729
This is still happening for PEK, looks like 10 days out.
seegs is offline  
Old Dec 5, 16, 9:44 pm
  #62  
 
Join Date: Jan 2013
Programs: AA EP, SPG Plat
Posts: 2,271
looks like 6 days out still for TPE
frudd38 is offline  
Old Dec 5, 16, 11:05 pm
  #63  
 
Join Date: Jul 2012
Location: Canada
Programs: BA Gold (OWE), Star Alliance Gold, Hilton Diamond
Posts: 2,162
6 days for the LAX/HKG city pair as well.
reclusive46 is offline  
Old Dec 7, 16, 9:09 am
  #64  
 
Join Date: Jan 2015
Location: DC
Posts: 187
So we know that there are blocks but are the award seats still technically bookable if we call? I assume we can just call blind for the day and they can see it easily enough at AA / AS?
jayoxd is offline  
Old Dec 12, 16, 6:37 pm
  #65  
Original Poster
 
Join Date: Dec 2014
Programs: British Airways Executive Club Gold
Posts: 1,068
I am sorry for bumping this post up again but the situation remained the same. I have written a letter to CX about this issue. I hope CX can take the lead to deal with the situation as BA simply pushed the ball to CX, saying they are the ones controlling availability.

For mobile users the CX block is on all its routes, including HKG-LHR and so on.

If BA is a person then I would have slapped her on the face (Just kidding!)

I will twitter and phone bomb BA tomorrow and see what is up now (won't spam but will probably have a big rant as I have now lost all flexibility with Avios in Asia)

Last edited by cysyuen; Dec 12, 16 at 6:48 pm
cysyuen is offline  
Old Dec 13, 16, 9:29 am
  #66  
Original Poster
 
Join Date: Dec 2014
Programs: British Airways Executive Club Gold
Posts: 1,068
An update

Sorted!

Last edited by cysyuen; Dec 13, 16 at 10:14 am
cysyuen is offline  
Old Dec 13, 16, 2:09 pm
  #67  
 
Join Date: Jan 2009
Location: LAS
Programs: Hilton Diamond, IHG Spire Ambassador, Radisson Gold, Hyatt Discoverist
Posts: 3,088
Originally Posted by reclusive46 View Post
6 days for the LAX/HKG city pair as well.
The problem with that is that CX usually releases award seats on that route 7-8 days out. If they or BA then block availability for flights within 6 days, it makes it almost impossible to book these seats.
jphripjah is online now  
Old Dec 14, 16, 10:15 pm
  #68  
 
Join Date: Jan 2013
Programs: AA EP, SPG Plat
Posts: 2,271
Originally Posted by cysyuen View Post
Sorted!
Details?
frudd38 is offline  
Old Dec 15, 16, 10:10 pm
  #69  
 
Join Date: May 2011
Location: LON, OPO
Posts: 132
Originally Posted by frudd38 View Post
Details?
Perhaps this?

Originally Posted by cysyuen View Post
I will twitter and phone bomb BA tomorrow and see what is up now (won't spam but will probably have a big rant as I have now lost all flexibility with Avios in Asia)
I still see a -6 day block between HKG-TPE so no significant developments on that route yet...

Last edited by Tim nice but dim; Dec 15, 16 at 11:57 pm
Tim nice but dim is offline  
Old Dec 17, 16, 3:21 pm
  #70  
 
Join Date: Jan 2013
Programs: AA EP, SPG Plat
Posts: 2,271
Originally Posted by Tim nice but dim View Post
Perhaps this?



I still see a -6 day block between HKG-TPE so no significant developments on that route yet...
Yes, "sorted" as in what? He was able to grab space via phone? They released space for him?
frudd38 is offline  
Old Dec 17, 16, 9:44 pm
  #71  
 
Join Date: Nov 2001
Location: HKG, BOS
Programs: AA EXP
Posts: 583
Hmm.. this Hong Kong resident doesn't see anything sorted. I would really love to use Avios for weeeknd trips again.
tomofmaine is offline  
Old Jan 15, 17, 7:41 am
  #72  
 
Join Date: May 2015
Location: London
Programs: QF Platinum, BA Gold, HH Diamond, Raffles Ambassador
Posts: 152
Looks like I'm late to the (terrible) party here, as I've only just stumbled across this now.

As somebody who used to spend probably close to 75% of their avios on inter-asia CX J, typically at 24-48 hours notice, this is horrible. Have people had any luck over the phone since?

While I have no doubt mainland redemption fraud is a thorny issue, surely there has got to be a better way of combating it than this? For example, only allowing redemptions in the name of the account holder on these at-risk sectors?

It really feels like BA is getting chipped away at (/enhanced) from all sides at the moment..
Matthew_22 is offline  
Old Jan 15, 17, 7:53 am
  #73  
Ambassador, Hong Kong and Macau
 
Join Date: May 2009
Location: HKG
Programs: Asia Miles. Not bothering to join Marco Polo.
Posts: 17,024
Originally Posted by Matthew_22 View Post
While I have no doubt mainland redemption fraud is a thorny issue, surely there has got to be a better way of combating it than this? For example, only allowing redemptions in the name of the account holder on these at-risk sectors?
BAEC is not alone in this http://loyaltylobby.com/2016/11/28/u...anuary-1-2017/
percysmith is offline  
Old Jan 16, 17, 1:13 am
  #74  
formerly mattking2000
 
Join Date: Nov 2012
Location: soon to be DXB!
Programs: BA|AC|AZ|SPG|H|FPC
Posts: 1,012
Trying to book HND-HKG for April 2017 today (Jan 2017)... don't see anything in the entire month on CX or KA, only the once-daily JL flight. Is this a married segment thing, a "BA IT incompetence" thing, or is this "too close to departure"?

CX shows availability on multiple days for CX/KA flights.
BA Humbug is offline  
Old Jan 16, 17, 2:51 am
  #75  
Ambassador, Hong Kong and Macau
 
Join Date: May 2009
Location: HKG
Programs: Asia Miles. Not bothering to join Marco Polo.
Posts: 17,024
POS filtering
12/4
US member: KA397 and CX543 OK
CA member: JL only.
percysmith is offline  

Thread Tools
Search this Thread
Search Engine: