Original Routing Credit Beginner's Guide

Old Aug 16, 18, 2:29 pm
  #151  
 
Join Date: Nov 2017
Location: London
Programs: BA GGL/CCR, HH Diamond, IHG Spire Ambassador
Posts: 73
Iím not sure if this is normal so thought I would ask. I have submitted a ORC claim for 2 AA flights re-routed on 1 BA flight direct.

BA has acknowledged the claim and is asking AA. However, they have just removed my TPs and Avios for the re-routed BA flight without any sign of the 2 AA flights crediting.

I thought this was normal when they apply the ORC but do they do this even when the ORC hasnít been processed?
dycc is offline  
Old Aug 17, 18, 10:22 am
  #152  
Original Poster
 
Join Date: Dec 2009
Location: Arizona
Programs: BA (GGL), AA (statusless), HH (Diamond);
Posts: 2,888
Originally Posted by dycc View Post
Iím not sure if this is normal so thought I would ask. I have submitted a ORC claim for 2 AA flights re-routed on 1 BA flight direct.

BA has acknowledged the claim and is asking AA. However, they have just removed my TPs and Avios for the re-routed BA flight without any sign of the 2 AA flights crediting.

I thought this was normal when they apply the ORC but do they do this even when the ORC hasnít been processed?
Honestly I don't know with certainty as I've not had this exact situation previously. I would assume that you'll end up with the AA credits shortly.
dylanks is offline  
Old Aug 17, 18, 11:30 am
  #153  
Fairmont Contributor Badge
 
Join Date: Oct 2014
Location: UK
Programs: BA (Silver) Asiana (Silver) Hllton (Gold)
Posts: 622
Originally Posted by ptr120 View Post
in vein
in vain
I momentarily thought you were going to Wien
DeathSlam is offline  
Old Sep 19, 18, 6:13 am
  #154  
 
Join Date: Nov 2015
Location: London
Programs: BA Gold
Posts: 1,096
I was delayed by weather in Washington in the middle of August. DCA-JFK-LHR-HEL-ARN all booked in business, eventually became DCA-BOS-LHR-ARN, with the DCA-BOS leg downgraded to economy. The rebooking of the LHR-HEL-ARN to LHR-ARN was done by AA whilst I was in Washington, I received an email that morning as I headed for the airport. I was rebooked more than once, as the initial delay extended and I missed initially rebooked flight LHR-BOS too. Very impressed with AA and how they tried to sort what was a widespread problem affecting many people. When in the lounge back in LHR I tried to reinstate LHR-HEL-ARN as the rebooked ARN direct flight was so much later I was losing more time, and having to spend it just killing time in the lounge. Rebooking not possible as availability disappeared.

I followed the email route suggested in this thread, but so far it seems an incredibly haphazard process. I received a response and a reference number. Answered the questions asked. Nothing after a couple of weeks so sent a follow up email. Received a it takes time response, no problem. A few days later received an email saying documentation was necessary, this via a new sender email address with a new case reference number. Responded with copies of boarding passes and an itinerary printed in the DCA lounge by AA. Got a response about the flight downgraded to economy saying we're asking AA. This after almost a month. Replied again saying fine, what about the LHR-HEL leg, received a response saying that was credited and is showing in my account, it's not and I checked again to be sure. What a muddled mess, surely they waste their own time and money on doing things so poorly. A refusal is one thing, but the complete misunderstanding or just plain unwillingness to understand, and incorrect responses just create more work for both sides.

I sholdn't care as the Avios are trivial, the TP not meaningful, I'll make gold and won't make anything more than gold so not really needed. But they really ought to have a better process. I should stop, but you get sucked into the pointless exchanges and can't help yourself. A bit like the seat is rubbish threads
dougzz is offline  
Old Oct 1, 18, 9:42 am
  #155  
Marriott Contributor Badge
 
Join Date: Aug 2001
Posts: 9,032
I would like to say that having BAMissingAvios on FT is amazing and really makes one's life easier, especially when it comes to things like getting original routing credit.
:-: Gold star!
golfmad, crazyarmadillo and Flip42 like this.
izzik is offline  
Old Oct 25, 18, 2:38 am
  #156  
 
Join Date: Feb 2002
Location: London. Or a plane.
Programs: "Only" 60,000 TPs until GGLfL
Posts: 2,578
What happens if a flight cancellation (assuming a Boarding Pass is issued) is so severe that it causes abandonment of the journey? Leaving aside the EU 261 liability discussion, do BA offer ORC for the leg that was checked-in given that the lack of travel was entirely at the airline's control?
alexwuk is offline  
Old Oct 25, 18, 3:18 am
  #157  
Ambassador, British Airways; FlyerTalk Evangelist
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 31,704
Originally Posted by alexwuk View Post
What happens if a flight cancellation (assuming a Boarding Pass is issued) is so severe that it causes abandonment of the journey? Leaving aside the EU 261 liability discussion, do BA offer ORC for the leg that was checked-in given that the lack of travel was entirely at the airline's control?
According to the policy, no.

EDIT: just to add this is the relevant part of the terms and conditions (https://www.britishairways.com/en-gb...and-conditions):

14.6. Where a Member is involuntarily re-routed by British Airways onto another carrier, and the original flight on which the Member was booked would have qualified for Avios points, the Member may still claim such Avios points online at Ba.com. British Airways will endeavour to ensure the Member's account is credited with the appropriate Avios points however it may be necessary for details of the Member's itinerary, including the retained segment of the boarding pass and passenger receipts to be sent to the Member's Local Service Centre in order to claim any Avios points credit.

Last edited by KARFA; Oct 25, 18 at 4:36 am
KARFA is online now  
Old Oct 25, 18, 5:04 am
  #158  
 
Join Date: Feb 2002
Location: London. Or a plane.
Programs: "Only" 60,000 TPs until GGLfL
Posts: 2,578
That paragraph doesn't specify the requirement of travel on the other carrier's flight...
alexwuk is offline  
Old Oct 25, 18, 5:12 am
  #159  
Ambassador, British Airways; FlyerTalk Evangelist
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 31,704
Originally Posted by alexwuk View Post
That paragraph doesn't specify the requirement of travel on the other carrier's flight...
Sorry, not sure I understand. what do you mean? I understood your question to be your whole booking was abandoned and you were not re-booked on to another carrier?
KARFA is online now  
Old Oct 25, 18, 9:12 am
  #160  
 
Join Date: Feb 2002
Location: London. Or a plane.
Programs: "Only" 60,000 TPs until GGLfL
Posts: 2,578
So your point is that the paragraph is silent on the question and only promises points under the specific instance of rerouting. In my case I was automatically rebooked onto an unsuitable alternative flight.
alexwuk is offline  
Old Oct 25, 18, 9:21 am
  #161  
Ambassador, British Airways; FlyerTalk Evangelist
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 31,704
Originally Posted by alexwuk View Post
So your point is that the paragraph is silent on the question and only promises points under the specific instance of rerouting. In my case I was automatically rebooked onto an unsuitable alternative flight.
Ah I see now what your point is. You didn't mention you were rebooked but that the rebooked flights were unsuitable and you therefore cancelled the trip. I don't see how ORC applies, ORC is for when you are rerouted and would otherwise lose out as the flights you take on the rerouting earn fewer TPs and avios that you would have got with the booking you originally made. In your case you decided to abandon the trip completely and took no flights. By all means apply if you want to, but I am not sure I seem much chance of success.

Presumably you got a full refund of the fare? I am not sure you can cancel a trip (albeit not your choice here), and get a full refund, and get all the TPs and avios as well.
KARFA is online now  
Old Nov 24, 18, 3:59 am
  #162  
 
Join Date: May 2014
Location: BRU
Programs: BA GGL (CCR), TK E (*G)
Posts: 2,653
Is it still the case that is easier to ask for ORC on a BA ticket compared to an AA ticket?

I ask because I am planning a trip prone to risk of IRROPS, and the route's BA fare* I found on ITA Matrix can be "transferred" via Powertoos to AA booking engine, but not BA (BA.com gives back the usual no route/flights error), so I am debating if it's better going the easy way ticketing with AA... or the PITA of trying by phone with BA as I really need all the TPs I can have.

*almost all EU and TATL flights under BA codes, US domestic under AA codes
Lefly is offline  
Old Nov 24, 18, 4:03 am
  #163  
Ambassador, British Airways Executive Club
 
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 10,070
Originally Posted by Lefly View Post
Is it still the case that is easier to ask for ORC on a BA ticket compared to an AA ticket?
Yes.

You will have to approach BA for ORC. If it's a BA ticket it can be dealt with by BA directly. If it's an AA ticket then BA have to contact AA to investigate and award the ORC.
Lefly likes this.
golfmad is offline  
Old Nov 24, 18, 4:05 am
  #164  
 
Join Date: May 2014
Location: BRU
Programs: BA GGL (CCR), TK E (*G)
Posts: 2,653
Thank you.
Then, PITA will be... maybe I can try at the airport before the phone way, even if the ticketing desk has contract staff?
Lefly is offline  
Old Nov 24, 18, 5:09 am
  #165  
Original Poster
 
Join Date: Dec 2009
Location: Arizona
Programs: BA (GGL), AA (statusless), HH (Diamond);
Posts: 2,888
Originally Posted by Lefly View Post
Thank you.
Then, PITA will be... maybe I can try at the airport before the phone way, even if the ticketing desk has contract staff?
Ask for ORC at the airport? No, I wouldn't bother with that, the airport staff don't really have any control over BAEC, especially not contract staff.
dylanks is offline  

Thread Tools
Search this Thread
Search Engine: