gms

I find this attitude strange. So it's a big enough issue for you to come to Flyertalk, start a new thread, explain in detail why you were so displeased, but not something you want to provide feedback to BA about.

How will BA know that "retraining of them is required" if no-one bothers to provide feedback?

Silver Fox

I cannot recall the last time that any complaint I have read on FT on any airline with a letter sent to the headteacher, has resulted in a "retraining".

Additionally had the OP complained to BA about this then they would probably have been jumped all over on FT for wasting BAs time for something so trivial.

flatlander

You can put most any loose crap on the floor under the seat in front as far as I can tell. That's what leads to the occasional hilarity of someone's iPhone sliding the length of the aircraft when it comes out of the owners overfilled open-top handbag as the aircraft rotates on take-off.

Or free bonus alcohol in the aisles when people lose control of their duty free.

gms

How do you know?

In which case they would also have been given a hard time here too for simply whinging, which has not been the case here.

irishguy28

Because a coat can be folded neatly on your lap, or placed under the seat infront, whereas a rollaboard cannot be folded neatly on your lap, or placed under the seat in front.

DrBernardo

I don't find it strange at all. Within a day the OP has elicited a large number of responses, explanations, examples of differing points of view and even some direct staff feedback by coming to Flyertalk.

Let us speculate briefly what response they would have had by giving BA some official feedback or making a complaint!

I found this particular aspect of BA's customer interaction so disappointing I gave up sending feedback or complaining (or indeed completing those emailed surveys) some time ago (other than the purely transactional "This flight's points have not credited")...

Aus_Mal

What a great post. If I send official feedback, it will be lost, ignored, and if I'm lucky the overseas copy and paste team will tell me that they're sorry my flight wasn't up to the standard I expected, and they should do better.

That's after 10 responses back and forth to them and having to explain my issue multiple times.

Kgmm77

....but it can be placed safely in the hold, unlike a coat.

You can make an argument either way clearly, but unless it's a mitteleurope flight in winter, I don't think it's coats that are the cause of, or solution to, hand baggage problems.

Greenpen

Does not the BA on-board butler take your coat and hang it on a nice wooden hanger in the wardrobe anymore?

copperfield27

Given the (lack of) cleanliness of BA planes is a very regular topic I do have sympathy with the OP not wanting to put his/her coat on the floor. And a lap isn't always appropriate either if the plane is already quite warm (another regular complaint).

Misco60

The hand baggage policy on BA (and probably other airlines, although I rarely fly with anyone else) in a little unfair on passengers who travel with the minimum of hand baggage, as they have to put it under the seat in front of them, thereby restricting their own legroom.

On the other hand, those who board the plane with a couple of oversize cases on wheels and carrier bags of duty free get to put them in the overhead lockers and have nothing at their feet.

This would be much less of a problem if BA would only enforce their carry-on policy more strictly.

amt

You can suggest you will consider them liable for the cost of cleaning it should it get dirty or damaged on the floor...

where2travel

What about the overhead lockers? I bet the only cleaning they get is from people's jackets and coats gathering up the dirt, fluff and dust as they go.

HIDDY

That's like a fact or fiction question.

I would have thought anyone who cares enough about their jacket or coat being creased or damaged would do that anyway. If I had an expensive coat from Primark and I didn't have a bag with me I wouldn't put it anywhere near the overhead locker for fear of it being damaged or stolen.

BAAZ

If the flight is full, then there isn't enough space in the overhead lockers for every passenger to store a full-size piece of hand luggage (three wheeled cabin bags placed side by side occupy more locker length than the 31 inches occupied by one row of seats below the lockers in question).

So, in order to maximise the number of pieces of hand luggage that can be stored, the crew need to ensure that anything that is small enough to go under the seat in front, does go there.

So if you had put your coat in the overhead locker in a space that could have been occupied by a piece of luggage, it makes sense for the (larger) piece of luggage to have priority. If on the other hand you had put your coat on top of a piece of luggage that was already there, I don't think you'd have been asked to move it.