British Airways is horrible - LOST LUGGAGE NIGHTMARE
Apr 9, 2016, 7:13 am
#31
Join Date: Jun 2015
Location: Newcastle
Programs: Working towards being a Bronze member
Posts: 238
I called them to offer a picture of the bag, but they refuse. Their tracking system can't handle pictures.. I wonder how I can claim, since most stuff inside the bag is either new (and receipt is in the bag) or old (no receipts available)
@HappytoHelp: Thanks for the info. I've updated the WorldTracer a bit more, although it was specific already. Lets hope they can still trace it.
@HappytoHelp: Thanks for the info. I've updated the WorldTracer a bit more, although it was specific already. Lets hope they can still trace it.
Even after 21 days, we will still try to find the bag.
If you don't have receipts for the items, depreciation may be applied.
Fingers crossed, this doesn't happen and they find your bags.
Apr 9, 2016, 11:42 am
#32
Join Date: Mar 2013
Posts: 37
The success rate of returning bags to their owners is very good. I hardly ever have had to settle a claim for a lost bag.
Even after 21 days, we will still try to find the bag.
If you don't have receipts for the items, depreciation may be applied.
Fingers crossed, this doesn't happen and they find your bags.
Even after 21 days, we will still try to find the bag.
If you don't have receipts for the items, depreciation may be applied.
Fingers crossed, this doesn't happen and they find your bags.
13 days in total.
Apr 9, 2016, 1:08 pm
#33
Join Date: Dec 2015
Posts: 83
It is now day six and we do not have our luggage. For the last six days, I call daily only to be told "we will update you when we locate your luggage". We flew business class to Edinburgh from the US via a layover in Atlanta and they still do not know where our luggage is located! How can FedEx, UPS and Amazon tell you where small items are at any moment and BA cannot locate two very large suitcases in six days! This morning, I got a text saying the bags arrive this afternoon. I called BA to tell them I want to come to the airport to pick them up, and do not want to wait for a transfer because we are leaving Edinburgh early in the morning. They said wait until the bags arrive and they will be in touch. I asked how long after they arrive will that be, and they said call us three hours after they land. So I waited four hours, and they said they arrived and would deliver them within 24 hours. 24 HOURS! I reminded her we are leaving in the morning so that is not acceptable, I need to pick up my bags this evening. So I went to the airport to retrieve my bags only to find THEY STILL HAVE NOT LEFT ATLANTA. Even after BA advised they are here, they are not here and they have no idea when they will leave Atlanta. How incompetent and bureaucratic can this company be? We are on a 14 day UK vacation and have no photographic equipment, golf outfits, medications and clothes. What a nightmare. Do not fly this airline. Ever
Have you registered as a temporary patient with a GP to resolve the medication issue?
Apr 9, 2016, 1:18 pm
#34
Join Date: Jun 2015
Location: Newcastle
Programs: Working towards being a Bronze member
Posts: 238
Apr 9, 2016, 1:28 pm
#35
Join Date: Jun 2015
Location: Newcastle
Programs: Working towards being a Bronze member
Posts: 238
Apr 9, 2016, 3:54 pm
#36
FlyerTalk Evangelist
Join Date: Jun 2004
Location: LON, ACK, BOS..... (Not necessarily in that order)
Programs: **Mucci Diamond Hairbrush** - compared to that nothing else matters (+BA Bronze)
Posts: 15,127