conklaven

So I have booked probably 6 RT BA/AA flights over the last year. Usually MEM-DFW-LHR-TLV and back. The US domestic flight is always on AA and I can always go in and select my seat from the AA site.
I buy the tickets on BA and get an AA booking code.
However recently within the last 2 weeks I can no longer do this and I get stuck in a loop online where it says on the BA site i have to go to the AA site to pick seats and then on the AA site it redirects me to the BA site and so on.

I called both AA and BA and neither one says they can get me a seat assignment. BA says that its an AA flight so i have to get them to assign a seat and AA says since i booked it though BA that i have to get them to assign it.

Very frustrating and strange since 2 weeks ago I had no issue getting this done on the AA website.

the AA agent said since it was booked as a codeshare they can't assign seats... has anyone had this same experience or can shed some light on what is happening? Did policy change on this?

conklaven

Nobody else is having this issue?

reclusive46

Yep. I've had the same issue with a recent booking. You just get stuck in a loop. Ba's Twitter team managed to get the seats selected for me.

conklaven

Did you tweet to @britishairways?

baflyer2

I just booked a BA codeshare on AA metal today and am having the same issue. I called BA who told me to call AA for seat assignments. I requested an MCE seat and was told that it would be free due to my OWE status but I would have to pay a $35 "external reservation fee" because the ticket was issued by British Airways there was a bit of back and forth as I told them that the AA website kept me stuck in a loop of redirecting to the BA website, but agent was having none of it so I relented and paid.

conklaven

This is something new that AA has thrown in there without telling anyone.

On the phone they told me that this is the way it is if you dont book it through american. Sounds really shady to me and another way they are trying to increase revenue.

This was not like this before and there was no announcement about any of these changes.

Expatbear

I'm having same experience in my bookings with AA - but a similar one with a recent Cathay flight too!

Markie

Luckily I got in before they started this. Interesting that the loop is simply a way of extracting cash from people who book AA, but not via AA, when the third party is their joint venture partner.

I tweeted AA and they say this is waived for oneworld Emeralds as they are equivalent to Exec Plats on AA.

katie666

I reserved our seats at the time of booking and have been checking them each weekend when transferred to the AA website but now I have the same problem and get taken back to the BA website. I wonder if it is a 'glitch'.

jouhka

Wonder if this has got something to do BA IT?

I have a J ticket booked on BA with codeshare from from both AA and AY - now I cannot change any seats on either. They correctly show what I reserved earlier - luckily those are good seats. Hope we will not be bumped out of earlier reservations.

Ticketed in Jan - flights in Apr.

bd95

I've noticed the same here in the past few weeks. Thankful to have had my seats requested before this glitch.

gustavmahler

I'm getting the same thing now. I changed seats on a booking last week, but just went back in (having read this thread) and am being redirected to ba.com when I click on the seats. It's not just new bookings then. Surely this is a glitch?

CrazyJ82

I also encountered this problem the other night for an AA flight booked through BA. Assumed it was temporary.

Combined with the exit seat problem in the other thread I can imagine the email now: "Dear member, in response to customer feedback we have decided that no seats can be selected in advance by anyone under any circumstances. Check in at the airport. Good luck!"

AlanA

Yep, same issue, started about two weeks agaon, endless loop.

Was checking as originally the aircraft changed, AA didn't tell me and the wife and son were in rows which didn't exist on the A330. was able to change it.
They are still showing on AA site, but finnily enough on BA site I now have six seat numbers for these flights instead of three (ok on AA site though...)

conklaven

According to AA on twitter any ticket bought from another airline will no longer be able to choose seats prior to check in.

Unbelievable.