BA IT Outsourcing
Feb 25, 16, 4:49 pm
#1
Original Poster
Join Date: Oct 2014
Programs: BAEC Gold
Posts: 168
BA IT Outsourcing
Not sure if anyone already posted this (had a quick look but couldn't see anything):
http://www.theregister.co.uk/2016/02...tancy_service/
The most interesting quote in my opinion being that it is "impacting the airline’s staff across the UK, including the call centre in Newcastle and locations in Manchester, Cardiff and Scotland, as well as London."
http://www.theregister.co.uk/2016/02...tancy_service/
The most interesting quote in my opinion being that it is "impacting the airline’s staff across the UK, including the call centre in Newcastle and locations in Manchester, Cardiff and Scotland, as well as London."
Feb 25, 16, 5:23 pm
#4
Join Date: Mar 2005
Location: Seattle
Programs: BA GGL & LTG, EK Silver, HHonors Lifetime Diamond; Proudly Mucci Free - total nonsense
Posts: 862
Unlikely that all staff would be at risk from an outsource. Such a deal would involve TUPE of many staff to the outsourcer anyways.
Nice to see the union organising a walk. Really thinking outside the box there.
Nice to see the union organising a walk. Really thinking outside the box there.
Feb 25, 16, 5:43 pm
#5
Join Date: Mar 2008
Location: ARN
Programs: Mucci Entry Level, BA Gold, EK Pleb, SK Pleb, QR Pleb
Posts: 3,585
Well, I have had the pleasure to be involved in many projects where the sponsor thought that outsourcing parts of the organisation was great.
Yes, it's cheaper (in theory), sometimes it actually works ok. However it's not that simple and the statement: "You get what you pay for" is always a painful truth. When you outsource, you also remove flexibility and you're restricted to specific (by contract) input/output processes.
Sometimes I think management uses outsourcing as an easy solution because they don't have the management skills to organise their own workforce.
Yes, it's cheaper (in theory), sometimes it actually works ok. However it's not that simple and the statement: "You get what you pay for" is always a painful truth. When you outsource, you also remove flexibility and you're restricted to specific (by contract) input/output processes.
Sometimes I think management uses outsourcing as an easy solution because they don't have the management skills to organise their own workforce.
Feb 25, 16, 6:45 pm
#6
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
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Feb 25, 16, 10:53 pm
#7
Join Date: Aug 2015
Location: USA
Programs: BA Silver
Posts: 809
In all seriousness, TUPE is what they are mostly trying to avoid. If I still worked there, I'd be looking at a pay off and a contracting gig at one of the financials.
I bet the IT staff being outsourced are really motivated at the moment.
Last edited by capin; Feb 25, 16 at 11:13 pm
Feb 25, 16, 11:23 pm
#8
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,538
Don't take the IT out of BR ISH AIRWAYS.
Feb 25, 16, 11:33 pm
#9
Join Date: Aug 2015
Location: USA
Programs: BA Silver
Posts: 809
Hopefully, WW has the marquees ready for the summer.
Feb 26, 16, 12:09 am
#10
Join Date: May 2014
Posts: 6,925
It's odd that GMB are doing a walk-out just now. Where were they when most of the IT Delivery went last year? I lost about 20 or 30 colleagues working on my same project just before Christmas, not including those who've taken VR.
It's a grim atmosphere, a lot of experience has been lost and now that the service centres are going, it'll be even more.
It's a grim atmosphere, a lot of experience has been lost and now that the service centres are going, it'll be even more.
Feb 26, 16, 12:15 am
#11
Join Date: Apr 2013
Posts: 946
Only, if you don't understand what you outsource, you replace work force trouble with vendor trouble. Which of those is worse depends on how cooperative/flexible your vendor is. Unfortunately most vendors see demands for flexibility as a way of making more money out of you.
Feb 26, 16, 2:04 am
#13
Join Date: Jul 2009
Location: UK
Programs: BA Gold
Posts: 2,409
) and work with management to take on more responsibilities.The other giant in this field is HCL who tend more towards the TUPE/transfer/buyout model IME.
Feb 26, 16, 2:23 am
#14
Join Date: Dec 2007
Location: London
Programs: BA Gold
Posts: 568
This use of the Intra Company Transfer PBS Tier2 visa route as a way of replacing UK employees is being looked at very closely by the Home Office at the moment ( particularly in relation to Indian based companies) . Expect changes soon.
Feb 26, 16, 2:41 am
#15
Join Date: Jun 2013
Programs: BA Silver
Posts: 115
Surely a coincidence, but try to click on the link about British Airways' case study, currently available on TCS website:
http://www.tcs.com/resources/case_st...hatisnear.aspx
Hopefully not a sign of things to come...
http://www.tcs.com/resources/case_st...hatisnear.aspx
Hopefully not a sign of things to come...
