Broken IFE
Feb 25, 2016, 12:15 pm
#1
Original Poster
Join Date: Jan 2010
Location: UK
Programs: BAEC Silver
Posts: 755
Broken IFE
Travelled LGW to TPA yesterday in CW. as we were taxiing out the CSM made announcement to crew to prepare for manual safety briefing. As it turned out the IFE system was inoperative for the entire aircraft.
Shortly after take off, there was another announcement to this effect, all that was available was the flight map.
Pretty poor show for a near 10 hour flight, considering that the aircraft had been back at its home base and not been repaired.
Also disappointing that there was no service recovery proactively offered.
I guess I'll need to send in a comment. What is avios going rate for no IFE?
Regards
Shortly after take off, there was another announcement to this effect, all that was available was the flight map.
Pretty poor show for a near 10 hour flight, considering that the aircraft had been back at its home base and not been repaired.
Also disappointing that there was no service recovery proactively offered.
I guess I'll need to send in a comment. What is avios going rate for no IFE?
Regards
Feb 25, 2016, 12:51 pm
#3
Join Date: May 2011
Posts: 2,379
Travelled LGW to TPA yesterday in CW. as we were taxiing out the CSM made announcement to crew to prepare for manual safety briefing. As it turned out the IFE system was inoperative for the entire aircraft.
Shortly after take off, there was another announcement to this effect, all that was available was the flight map.
Pretty poor show for a near 10 hour flight, considering that the aircraft had been back at its home base and not been repaired.
Also disappointing that there was no service recovery proactively offered.
I guess I'll need to send in a comment. What is avios going rate for no IFE?
Regards
Shortly after take off, there was another announcement to this effect, all that was available was the flight map.
Pretty poor show for a near 10 hour flight, considering that the aircraft had been back at its home base and not been repaired.
Also disappointing that there was no service recovery proactively offered.
I guess I'll need to send in a comment. What is avios going rate for no IFE?
Regards
The customer service around it is another thing, but I don't think not fixing it in that time-frame is a particularly dreadful response.
Feb 25, 2016, 2:07 pm
#4
Join Date: Jul 2013
Programs: ECH Gold
Posts: 150
Travelled LGW to TPA yesterday in CW. as we were taxiing out the CSM made announcement to crew to prepare for manual safety briefing. As it turned out the IFE system was inoperative for the entire aircraft.
Shortly after take off, there was another announcement to this effect, all that was available was the flight map.
Pretty poor show for a near 10 hour flight, considering that the aircraft had been back at its home base and not been repaired.
Also disappointing that there was no service recovery proactively offered.
I guess I'll need to send in a comment. What is avios going rate for no IFE?
Regards
Shortly after take off, there was another announcement to this effect, all that was available was the flight map.
Pretty poor show for a near 10 hour flight, considering that the aircraft had been back at its home base and not been repaired.
Also disappointing that there was no service recovery proactively offered.
I guess I'll need to send in a comment. What is avios going rate for no IFE?
Regards
Feb 25, 2016, 2:10 pm
#5
Join Date: Feb 2005
Programs: EL AL Matmid, BA Executive Club GfL, GGL/CCR, Hilton Diamond, Avis President's Club
Posts: 2,085
I was in CW last Tuesday morning from JFK-LHR. IFE was dodgy at best. The crew handed out forms and I dutifully filled mine in. Today I received an email with 12,000 Avios! Considering I rarely look or listen to anything on the IFE I reckon that was pretty good going!
Feb 25, 2016, 2:35 pm
#7
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
Feb 27, 2016, 5:21 am
#10
Join Date: Mar 2004
Location: LA, after growing up in London and living all over Europe
Programs: Ex-BD, ex-NW, ex-AA, BA Gold
Posts: 1,457
I'm on LGW-TPA tomorrow, so I'll make sure I bring plenty of reading matter, and a working pen for filling in the freebie Avios form, just in case 
Feb 27, 2016, 5:33 am
#12
Join Date: Jan 2011
Location: UK
Programs: BA Exec Club Bronze, Hilton Diamond, Virgin Flying Club Red
Posts: 1,257
My parents were on the return flight, Thursday's 2166 and they had no IFE for the whole flight either. No proactive compensation offered either. They were in economy but still...
Feb 27, 2016, 5:59 am
#14
Join Date: Jul 2014
Location: London
Programs: BAEC Silver
Posts: 772