henkybaby

How tiring life must be when you get upset by stuff like this.

Let me put a patronizing hand on the OP's shoulder and say 'There, there! Why don't you have a chocolate and relax for a bit...'

oyster

In my opinion the OP started the condescending approach with this retort to the cabin crew who were just doing their job:

"I would prefer if you could leave our coats on top of our bags."

What on earth has preference got to do with it. You may be a perfect case packer. You may have placed your coats to perfection. But 99% of customers that cabin crew will deal with will not have placed items with such care. And when you refer to what you'd prefer him/her not to do, it will have just riled him/her enough to reply in the manner they did.

And incidentally hand on shoulder with kindergarten voice to me sounds more tongue in cheek than condescending.

paul4040

I do love this forum.

IcHot

I'm never quite sure what their job is when it comes to the bins. Across many different airlines, they all seem to have differing standards about the bins from "we're not allowed to help" to moving things all over the place. Sometimes they ask whose bag it is and sometimes they move stuff all about the cabin.

I know a passenger can't get in a mood and throw a passenger off the flight, but CC can. All I would ask is to be spoken to in the same manner that the crew would like to be spoken to. Respectfully. Unfortunately, if one flies enough, they see that power corrupts and the first thing it corrupts is the service oriented attitude of some people.

sts603

As requested, an update on the outcome. Received a response from GGL Customer Relations. Relevant section below (minus the crew member's name).

I'm concerned to hear about the way a specific cabin crew member, XXXX, spoke to you and your wife. This is certainly not what we expect to hear about any staff member. Our staff are highly trained and we’re really proud of the service we offer. Our Managing Director of Brands and Customer Experience ensures our service remains outstanding by regularly taking flights. So, I’m sorry to hear they weren't as helpful as we expect them to be.

I'm disappointed to hear this particular staff member spoke to you in a condescending tone. I completely understand why you would feel humiliated and I'm so sorry this led to an unpleasant flight experience overall. Whilst our cabin crew need to work with limited space in the overhead lockers, this does not excuse inappropriate and offensive behaviour. Please be assured, I’ve sent a report to the manager of the staff member you’ve mentioned who will now handle this internally.

It’s only through your comments we’re able to focus on areas where we need to improve. We’re very grateful for your feedback and we certainly value your insight, especially as a valued member of the Gold Guest List.

Can I help you

Inappropriate and offensive behaviour would cover touching you?

HIDDY

Excuse my ignorance but what is the ''physical touch point''?

sts603

Point taken. I agree.

PUCCI GALORE

Like so many incidents that one reads of here only one person knows what actually happened. The OP now knows that best way to complain, and only he will act or otherwise according to how he feels. As I was not there, I would not presume to pass judgement. Whether I would have taken umbrage at what is alleged to have taken place or whether I would just let it ride, I cannot tell.

However, I would love to know what the outcome is and what response he gets to any complaint that he makes

Flexible preferences

Then your wish has already come true - see 5 posts above

ukgooner

I wonder if you were generally a bit ruffled about the whole experience? I'm not sure you should be getting too worked up about a rather trivial aspect to the bigger issue you are more concerned about.