BA31 Cancelled 24 January
#17
Join Date: Jan 2014
Programs: EBD, BAEC GGL/CCR, Alitalia AlataPlus, Club Carlson Gold, SPG Plat100, HHD
Posts: 654
Sounds ridiculous :/
If I ever have this experience I will quickly switch back to *A for my longhaul flights (where I as top tier with my airline get reaccomodated onto any *A flight ASAP if asking nicely). Flying BA metal for me is mostly an inconvenience anyway...
If I ever have this experience I will quickly switch back to *A for my longhaul flights (where I as top tier with my airline get reaccomodated onto any *A flight ASAP if asking nicely). Flying BA metal for me is mostly an inconvenience anyway...
#18
Join Date: Oct 2007
Location: London
Programs: BA - Gold for Life, CCR & GGL; IC Spire Elite Ambassador; Diamond Hilton Honors; Hyatt Discoverist
Posts: 6,720
The above posts do not read at all well for BA.
Good luck to the OP on getting back as smoothly, quickly and comfortably as possible.
When you get back, I would share all of your experiences with BA Customer Relations.
I would also start to look at other OW (or non OW) options for a few trips to help get over the annoyance at the poor treatment. CX, QR or AY would be grateful for your money to HKG although you may want direct flights only.
Good luck to the OP on getting back as smoothly, quickly and comfortably as possible.
When you get back, I would share all of your experiences with BA Customer Relations.
I would also start to look at other OW (or non OW) options for a few trips to help get over the annoyance at the poor treatment. CX, QR or AY would be grateful for your money to HKG although you may want direct flights only.
#19
Join Date: Feb 2011
Posts: 5,797
I am very surprised tbh. CX will always put you on another carrier, even non-OW, and I know of BA doing the same in the past when the A380 was new and having teething issues.
#20
Original Poster
Join Date: Dec 2014
Location: Southampton, UK
Programs: BAEC GFL, GGL, Hilton Diamond, EuroBonus Gold for Life, SPG Plat Elite
Posts: 217
Thanks for everyone's advice. I definitely was not heading for Disneyland but to work in Shenzhen, over the border from Hong Kong.
I am as astonished that BA were unable to reroute me even indirect.
I will be putting in a claim under EC261 and also a complaint regarding the treatment and will keep FT posted with results.
I am as astonished that BA were unable to reroute me even indirect.
I will be putting in a claim under EC261 and also a complaint regarding the treatment and will keep FT posted with results.
#21
FlyerTalk Evangelist
Join Date: Jan 2003
Location: somewhere north of London, UK
Programs: HH Gold, BA Silver, Accor Silver
Posts: 15,245
Thanks for everyone's advice. I definitely was not heading for Disneyland but to work in Shenzhen, over the border from Hong Kong.
I am as astonished that BA were unable to reroute me even indirect.
I will be putting in a claim under EC261 and also a complaint regarding the treatment and will keep FT posted with results.
I am as astonished that BA were unable to reroute me even indirect.
I will be putting in a claim under EC261 and also a complaint regarding the treatment and will keep FT posted with results.
Or I guess the other option is to go to the airport anyway - as has been reported here, ticket agents at the airport have a lot more flexibility than their call centre colleagues.
#23
Join Date: Aug 2004
Programs: Meh
Posts: 2,584
Be prepared for them to claim exceptional circumstance, in which case you fire up the Money Claim Online tool.
Or I guess the other option is to go to the airport anyway - as has been reported here, ticket agents at the airport have a lot more flexibility than their call centre colleagues.
Or I guess the other option is to go to the airport anyway - as has been reported here, ticket agents at the airport have a lot more flexibility than their call centre colleagues.
In future travel with CX, better product anyway, and I have found brilliant service in times of need.
#24
Join Date: Aug 2009
Location: London, Strathaven
Programs: BA (Gold). Various other statuses
Posts: 1,465
#26
Join Date: Nov 2009
Location: Robin Hood Territory
Programs: BA Silver, MUCCI des Soins Medicaux, Le mdecin personnel PUCCI GALORE
Posts: 1,613
BA31 Cancelled 24 January
This seems ridiculous. There are many ways to get to HKG using BA and its code share partners. PVG, PEK, CTU. Not to mention CX or AY which should be easy for the GGL to sort...
#27
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,998
With the advance notice of the impending snow storms on the East Coast US that could leave numerous 747's/777/380 snowbound in the US - and with advance notice of this cancellation (for what was a busy flight) I AM surprised that a 777/747 hasn't been taken off BOS/JFK to take on this single rotation. There was plenty of time to get a crew positioned out to HKG for the return segment.
I know this is simplistic to the extreme, but it looks as though there will be loads of planes and crews stranded in the US doing nothing this weekend anyway!
I know this is simplistic to the extreme, but it looks as though there will be loads of planes and crews stranded in the US doing nothing this weekend anyway!
#28
Original Poster
Join Date: Dec 2014
Location: Southampton, UK
Programs: BAEC GFL, GGL, Hilton Diamond, EuroBonus Gold for Life, SPG Plat Elite
Posts: 217
GGL said that they are only allowed to offer re-routing with partners on Joint Business Routing, which does not include AY or CX. However they did say that at the airport the staff have more flexibility to reroute on other carriers. I am just going to arrive at work a day late.
#29
Original Poster
Join Date: Dec 2014
Location: Southampton, UK
Programs: BAEC GFL, GGL, Hilton Diamond, EuroBonus Gold for Life, SPG Plat Elite
Posts: 217
Be prepared for them to claim exceptional circumstance, in which case you fire up the Money Claim Online tool.
Or I guess the other option is to go to the airport anyway - as has been reported here, ticket agents at the airport have a lot more flexibility than their call centre colleagues.
Or I guess the other option is to go to the airport anyway - as has been reported here, ticket agents at the airport have a lot more flexibility than their call centre colleagues.