IT outsourcing prediction
May 27, 2017, 5:15 am
#61
Original Poster
Join Date: Aug 2015
Location: USA
Programs: BA Silver
Posts: 812
difference was that before outsourcing, BA had a team of highly experienced professionals ready to respond, I know because they trained me and I became one.
May 27, 2017, 5:24 am
#62
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
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Sadly still waiting for answers to my questions last time this user posted on the subject
http://www.flyertalk.com/forum/28232514-post12.html
http://www.flyertalk.com/forum/28232514-post12.html
May 27, 2017, 5:28 am
#63
Original Poster
Join Date: Aug 2015
Location: USA
Programs: BA Silver
Posts: 812
Sadly still waiting for answers to my questions last time this user posted on the subject
http://www.flyertalk.com/forum/28232514-post12.html
http://www.flyertalk.com/forum/28232514-post12.html
May 27, 2017, 5:37 am
#68
FlyerTalk Evangelist
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May 27, 2017, 5:49 am
#71
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,094
Manchester sales are the lastest to lose their jobs, not even the ones that trained as cabin crew are being offered any flying jobs.
It does seem that when you volunteer you are not missed and you have identified your role as being surpluse to requirements.
It does seem that when you volunteer you are not missed and you have identified your role as being surpluse to requirements.
May 27, 2017, 9:15 am
#73
Original Poster
Join Date: Aug 2015
Location: USA
Programs: BA Silver
Posts: 812
They've been there for a while now. I've recently flown a lot of qr business and am out in southern Thailand after flying out in cx first. Both products destroy anything ba have to offer, the gulf is enormous.
May 27, 2017, 10:23 am
#74
Join Date: Sep 2013
Programs: BA Silver, ICH Plat Amb
Posts: 198
Found this rather interesting
Home Office (May) ignores plight of BA IT staff as job offshoring looms
Home Office (May) ignores plight of BA IT staff as job offshoring looms
May 27, 2017, 11:18 am
#75
Join Date: Oct 2005
Location: London
Posts: 726
Sadly still waiting for answers to my questions last time this user posted on the subject
http://www.flyertalk.com/forum/28232514-post12.html
http://www.flyertalk.com/forum/28232514-post12.html
You wont get your answers. Both BA and the outsourced provider - if they are at fault - wouldn't want the details published. Therefore it'll be impossible to tell if the failure was due to the part of IT that was outsourced, and if so, due to the quality of the outsourcing.
I manage IT outsourcing providers for a living and outsourcing does work, if done properly. Plenty of economies of scale and efficiencies of resources that outsource providers offer that internal IT departments within companies cannot.
In my experience, a fully managed outsourcing agreement can be more cost effective for companies without increasing risk. Plenty of companies do this - there are savings, and IT services are also sometimes improved after outsourcing.
The other option is if a particular client/company wants the absolute cheapest outsourcing deal - i.e. pushing the limits of cost savings. As a consequence the outsourced provider will obviously cut costs. That may mean lack of staff, and/or inexperienced staff maintaining/developing the systems which significantly increases the risk of a catastrophic failure.
We don't know the details of today's outage, however knowing BA, which outsourcing option do think they would have gone for?