Originally Posted by VSLover

two things: on the single joker--is it valid for a return or just one way?

second: i wanted to share a very nice story. i have only been GGL for one week (first time ever) and recently flew JFK-LHR in wt+ on a redemption. i ate in CCR and was exhausted by my very quick trip. some attendant came up to welcome me initially then five mins later the CSD came by to give a very kind welcome and asked if i needed:

(1) champs - no thanks
(2) wine from CW - no im not drinking tonight
(3) did i get my meal selection taken yet? - no i ate in CCR

she literally was trying so hard to accommodate me with something special which was so kind but i was so tired i said all i really plan to do is get as much sleep as possible but appreciated the nice gesture.

she went away for a few minutes saying she wanted to find something for me. so she came back and said i would probably get much better sleep in club world, and i was taken aback and she said for as much as i fly, it would be a failure for BA to not take care of you properly. she told me when i was ready to have someone call her to take me up. it took me about 30 seconds to gather my belongings and got such a great night of rest which made for a productive day. did not get any service in CW which i didnt care about in the least as i had everything i needed.

i dont expect this will be the norm, but it was a fab first trip as GGL for sure.

Originally Posted by golfmad

I have a question about GGL and whether the dizzy heights of its status mean anything to oneworld partners specifically in this case on American Airlines.

We suffered some IRROPS today and missed our connection in CLT to SAN. I was expecting us to be rebooked automatically onto the next flight and I could see that had happened on the AA app as we taxied in but I didn't expect to be met at the gate by a Concierge Key member. Am I right in thinking that's their equivalent of special services? I wouldn't expect that as a oneworld Emerald so do AA know about GGL?

Originally Posted by Irubi

I think at main hubs (which I didn't think CLT was to be honest) they seem to know there is a difference there - I have had their special services looking for me at LAX on a few occasions now (no idea why either as it wasn't an IRROPS). At other outstations, I had to explain that emerald was above Sapphire and I could honestly access their lounge.

Originally Posted by sts603

CLT is one of the ten busiest airports in the country and top 30 in the world. And its 90% AA traffic making it AA's second busiest hub by passenger numbers and frequencies after DFW. It is busier than EWR, MIA, MUC, GRU, NRT and a bunch of other airports you would think of as major hubs.

Originally Posted by golfmad

I have a question about GGL and whether the dizzy heights of its status mean anything to oneworld partners specifically in this case on American Airlines.

We suffered some IRROPS today and missed our connection in CLT to SAN. I was expecting us to be rebooked automatically onto the next flight and I could see that had happened on the AA app as we taxied in but I didn't expect to be met at the gate by a Concierge Key member. Am I right in thinking that's their equivalent of special services? I wouldn't expect that as a oneworld Emerald so do AA know about GGL?

Originally Posted by sts603

CLT is one of the ten busiest airports in the country and top 30 in the world. And its 90% AA traffic making it AA's second busiest hub by passenger numbers and frequencies after DFW. It is busier than EWR, MIA, MUC, GRU, NRT and a bunch of other airports you would think of as major hubs.

Originally Posted by KARFA

Return. So if you need to 'create' reward space on both the outbound and inbound the one joker would do both.

Originally Posted by Iamnotlost

Originally Posted by VSLover ... two things- on the single joker--is it valid for a return or just one way



Hi
Will one joker work for a return from different places, please? I am toying with LHR-LAX-SEA-PHX-JFK-LHR and would like to use joker/GUF on the TATLs. Thanks

Originally Posted by MarkedMan

Indeed, it's a fortress hub for AA, much like ATL for DL and EWR for UA and with less O/D traffic and fewer international carriers than DFW.



Not sure I would class it as Special Services. While the qualifications are significantly different for CK than they are for GGL (the former is by invitation and mostly revenue based, the latter we all know about) the airlines have clearly decided the two are close enough to be aligned and are sharing information on the membership. There have been reports of similar phenomena at LAX (eg GGL getting driven to the Eagle's Nest mini-terminal for their regional jet flights). Just my luck I am moving just as this has started

EDIT: it would be cool if this could somehow be confirmed and added to the beginner's guide, although I believe the LAX service was reported as being based on resource availability, which makes a lot of sense.

Originally Posted by TabTraveller

Yes I can confirm this 100% happens. BA and AA are IME treating GGL and CK very similarly (staffing etc permitting). I've noticed a marked increase over the past 6-9 months of CK staff assisting with my AA flights.

Originally Posted by dylanks

..my flights have been mostly on-time with AA since reaching GGL.

Originally Posted by EsherFlyer

See, they do care. They don't do that for the rest of us .