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Galleries First (Flounge) LHR: Dining menu and food options

Old Jan 7, 2016, 2:16 pm
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Last edit by: KARFA
This thread gives the current catering options for the Galleries First Lounge (Flounge) in LHR Terminals 3 and 5. This lounge is open to BAEC Gold and oneworld Emerald card holders. Passengers flying BA on a First ticket can also use the Concorde Room. The catering supplier was changed on 2 May 2013 to BaxterStorey. Click here to see the former thread, which covered that turbulent period.

The T3 lounge is identical to T5 in terms of food and drink options. However there is no Concorde Room in T3 so from 18:30 hrs there is a pre-flight dining option for First travellers, see here for more details.

The current catering options in the First lounge can be found in the first post in the thread, or you can click here. Currently lounge menus are not always on display in the lounge, but this link may be your best bet to see the options.

Catering options - other LHR lounges
Concorde Room (CCR) LHR : menus 2018
Galleries Club lounges LHR: Dining menu and food options - T3 and T5

For the First and Club lounges at Gatwick and the UK domestic lounges in Newcastle, Manchester, Edinburgh, Glasgow, Belfast, Leeds, Aberdeen, and Inverness
First Lounge London Gatwick Catering options
Galleries Club Lounge Gatwick (North Terminal): Catering options from April 2013 (n.b. no separate 2014-2018 threads)
UK Domestic lounges (outside London) - catering arrangements from April 2013 (n.b. no separate 2014-2018 threads)

BA Champagne & Wine thread
The LHR CCR cocktail menu - cocktail menu introduced May 2014
The 2017 BA Champagne & Wine Thread - covers LHR & LGW lounges and in the air

Archived food & drink threads
Concorde Room (CCR) LHR: menus 2017
Concorde Room (CCR) LHR: menus 2016
Concorde Room (CCR) LHR: menus 2015
Concorde Room (CCR) LHR: menus 2014
Concorde Room (CCR) LHR: menus 2013
Concorde Dining Room IAD: menus and food options - see new Concorde Rooms and Bars: JFK, IAD, SIN, DXB linked above
Galleries First (Flounge) LHR: Dining menu and food options 2015 - T3 and T5
Galleries First (Flounge) LHR: Dining menu and food options 2014 - T3 and T5
Galleries First (Flounge) LHR: Dining menu and food options 2013 - T3 and T5
First Lounge London Gatwick (North terminal): Catering options from April 2013 (n.b. no separate 2014 or 2015 thread)
The 2016 BA Champagne & Wine Thread - covers LHR & LGW lounges and in the air
The 2014 BA Champagne & Wine Thread - covers LHR & LGW lounges and in the air
The 2013 BA Champagne & Wine Thread - covers LHR & LGW lounges and in the air
International Lounge Terminal 1 LHR - catering options from May 2013 - T1 international flights
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Galleries First (Flounge) LHR: Dining menu and food options

Old Oct 6, 2022, 1:29 am
  #616  
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Originally Posted by NoY
I sat in there last week & looked around (from my tatty chair & picked up my Bloody Mary from the scratched, worn out table) & reflected on recent visits to SQ's Silver Kris lounge in Singapore, QR's Al Mourjan Lounge in in Doha & their immaculate Al Safwa Lounge also in Doha (a little unfair to compare to GF, granted) & thought....jeez this place (GF) is really quite shabby &, frankly, borderline grubby/unpleasant.

BA has clearly (as they've largely done in recent years in CCR) just tinkered with the place & its decor since inception. Honestly the bathrooms are below the standard of public toilets in a low end UK supermarket or shopping mall. Yuck.
Totally agree. Shabby is the word.
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Old Oct 6, 2022, 1:31 am
  #617  
 
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Originally Posted by Genius1
Totally agree. Shabby is the word.
Have they been asked on twitter when they plan to bring it up to 21st Century standards ?
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Old Oct 6, 2022, 1:50 am
  #618  
 
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Originally Posted by Genius1
Totally agree. Shabby is the word.
For a moment I thought this discussion might have been about the T3 First lounge...
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Old Oct 6, 2022, 5:27 am
  #619  
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Originally Posted by Grace B
For a moment I thought this discussion might have been about the T3 First lounge...
The T3 lounges are worse than T5, granted. It's ORD and SEA I feel the most sorry for, trapped in a half refurbished Terraces era.
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Old Oct 6, 2022, 5:31 am
  #620  
 
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Originally Posted by Genius1
Totally agree. Shabby is the word.
You often seem to have an in on this stuff. Are there any plans to refurb the T5 lounges? Nothing major has been done at all since they opened has it? The B gates louge is in better nick due to significantly less footfall, I'm sure.
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Old Oct 6, 2022, 5:51 am
  #621  
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Originally Posted by gustavmahler
You often seem to have an in on this stuff. Are there any plans to refurb the T5 lounges? Nothing major has been done at all since they opened has it? The B gates louge is in better nick due to significantly less footfall, I'm sure.
See Post 612 above for what has been done - but yes, nothing significant. I don't know whether BA have any plans to refurbish the T5 lounges; they did announce a refresh just before COVID which seems to have been implemented in dribs and drabs, but that was just a refresh and not a full refurbishment.
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Old Oct 6, 2022, 6:53 am
  #622  
 
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Originally Posted by NoY
This sums it up nicely. Adequate. It's also rather scruffy, somewhat dated & generally over-crowded. And as for the bathrooms
Originally Posted by NoY
I sat in there last week & looked around (from my tatty chair & picked up my Bloody Mary from the scratched, worn out table) & reflected on recent visits to SQ's Silver Kris lounge in Singapore, QR's Al Mourjan Lounge in in Doha & their immaculate Al Safwa Lounge also in Doha (a little unfair to compare to GF, granted) & thought....jeez this place (GF) is really quite shabby &, frankly, borderline grubby/unpleasant.

BA has clearly (as they've largely done in recent years in CCR) just tinkered with the place & its decor since inception. Honestly the bathrooms are below the standard of public toilets in a low end UK supermarket or shopping mall. Yuck.
Originally Posted by Genius1
Totally agree. Shabby is the word.
Yes, it's pretty depressing for an F Lounge. However, I think the main challenge, and its true of almost everything in the world of travel these days, is that its very difficult (and expensive) to scale quality. And the reality is that there are just too many people eligible to use these lounges. The number of OWEs has just exploded over the years (and AA making PPro OWE, plus AS joining OW has just added to the problem). That I think was one of the biggest differences I noticed, from previous trips, was just the sheer number of people stuffed in that lounge, even on a mid-day, mid-week. I remember my first visit to a BA F Lounge, like 15 years ago, and it was just so quiet and exclusive, really enjoyable.

Alas, I think those halcyon days of luxury travel are likely behind us, never to return. The general trend in society is "commoditization," to include everyone and make it available to as many as possible, which inevitably brings cost concerns, quality challenges, etc.

Regards
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Old Oct 7, 2022, 1:05 am
  #623  
 
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What is that awful smell in the flounge? It started at the first wing. Is it their signature scent I've never noticed before?
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Old Oct 7, 2022, 1:29 am
  #624  
 
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Originally Posted by chistery
What is that awful smell in the flounge? It started at the first wing. Is it their signature scent I've never noticed before?
I think it must be blocked drains. It is, both literally and metaphorically, foul.
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Old Oct 7, 2022, 5:00 am
  #625  
 
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Originally Posted by HFHFFlyer
I think it must be blocked drains. It is, both literally and metaphorically, foul.
Those shower "suites" have finally had enough!
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Old Oct 7, 2022, 1:41 pm
  #626  
 
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Whilst I totally agree with all the comments about the poor physical state of the lounge, the main problem for me is the awful food and dreadful service. If you compare the staff to the sort of service you get in a Qantas, Cathay, or Qatar lounge there is no comparison. I suppose the issue is that it's run by people who are more used to operating factory canteens than hotel style service (cf Qantas & Cathay). What they need is an incentivised manager going round checking on stuff, and making the staff more proactive. My sense is that the staff are given an individual task - filling up cans of diet Coke, for example - and are not keen on deviating from that to do other stuff, even where it's blindingly obvious that their task is not the real priority. They'll constantly fill up stuff that is already available and ignore the empty wine bottles or whatever as that isn't what their immediate job is. I had to argue (in a nice way, obvs) with a staff member who brought me some (luke warm and not very good quality) food recently who wouldn't clear empties away as that wasn't their job.
I appreciate that volumes are so much greater than most lounges, but a Qantas Business Lounge in SYD or MEL has similar (or greater) numbers and seems to be able to run more efficiently - with what is actually a fairly similar product.
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Old Oct 8, 2022, 12:58 am
  #627  
 
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Originally Posted by seat1C
a Qantas Business Lounge in SYD or MEL has similar (or greater) numbers and seems to be able to run more efficiently
I haven't noticed that on a consistent basis, actually (especially the ones in the International terminals).
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Old Oct 8, 2022, 1:24 am
  #628  
 
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Originally Posted by seat1C
Whilst I totally agree with all the comments about the poor physical state of the lounge, the main problem for me is the awful food and dreadful service. If you compare the staff to the sort of service you get in a Qantas, Cathay, or Qatar lounge there is no comparison. I suppose the issue is that it's run by people who are more used to operating factory canteens than hotel style service (cf Qantas & Cathay). What they need is an incentivised manager going round checking on stuff, and making the staff more proactive. My sense is that the staff are given an individual task - filling up cans of diet Coke, for example - and are not keen on deviating from that to do other stuff, even where it's blindingly obvious that their task is not the real priority. They'll constantly fill up stuff that is already available and ignore the empty wine bottles or whatever as that isn't what their immediate job is. I had to argue (in a nice way, obvs) with a staff member who brought me some (luke warm and not very good quality) food recently who wouldn't clear empties away as that wasn't their job.
I appreciate that volumes are so much greater than most lounges, but a Qantas Business Lounge in SYD or MEL has similar (or greater) numbers and seems to be able to run more efficiently - with what is actually a fairly similar product.
Last time I was in the CX lounge at LHR, I was shown to, and sat at a table and was ignored by the staff for a good 15-20 mins before i walked. Not always any better in there.
That said, the QF lounge was no better that day, although their staff are generally miserable sods anyway from my experience (not too bad on the front desk).

At the end of the day, there are good and bad times in all lounges. Having to search for someone for a drink etc. in a first class lounge probably isnt acceptable for many here.
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Old Oct 9, 2022, 5:30 pm
  #629  
 
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Originally Posted by Grace B
I haven't noticed that on a consistent basis, actually (especially the ones in the International terminals).
Fair enough - I was thinking of the domestic ones (esp the ones that have been done up with chef's stations). They are of a similar size to Galleries First.
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Old Oct 9, 2022, 5:36 pm
  #630  
 
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Originally Posted by xenole
Last time I was in the CX lounge at LHR, I was shown to, and sat at a table and was ignored by the staff for a good 15-20 mins before i walked. Not always any better in there.
That said, the QF lounge was no better that day, although their staff are generally miserable sods anyway from my experience (not too bad on the front desk).

At the end of the day, there are good and bad times in all lounges. Having to search for someone for a drink etc. in a first class lounge probably isnt acceptable for many here.
Again, fair enough. The T3 First lounges aren't really comparable to the T5 Galleries First lounge, given the difference in scale. I've always had good experiences in the T3 QF and CX lounges and they certainly aren't (in my experience) left like waste dumps. The CX lounge has table service - which I generally find is overbearing in that they don't leave you alone enough, but if they do it's so small that you can easily flag someone down. I can't imagine not being served for so long in such a small space! The BA lounge in T5 is a mass operation in comparison, which is why I was comparing it to the QF (domestic - I should have clarified before) Business Lounges in MEL and SYD. (I've only ever been in the QF international business lounge in SYD once, years ago before I had Emerald status). The QF First Lounges (so not the LHR one, which isn't a First Lounge) are another level - but then the volume of traffic is much lower.

If BA could do the basics in Galleries First better I'd be happy - clean the place (it does need done up first, of course) - keep the tables clear, and make sure there is some basic/decent food on offer. It shouldn't be hard, but they are just so bad at it...
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