LHR T5 immigration rant

Old Jan 4, 16, 2:30 am
  #1  
Original Poster
 
Join Date: Sep 2009
Posts: 109
LHR T5 immigration rant

Only 4 of 17 immigration desks manned this morning 09;45 AM at T5. Also 10 of 15 ePassportgates non-operational. Ridiculous.
jfs5 is offline  
Old Jan 4, 16, 2:35 am
  #2  
 
Join Date: Dec 2014
Programs: BAEC (continued soft landing)
Posts: 332
Yeah, when I came back last week there were around half of the e-gates closed. The queue was still moving very quickly, so I didn't mind. But I did enquire as to whether those ones were on strike.
r00ty is offline  
Old Jan 4, 16, 3:02 am
  #3  
 
Join Date: May 2011
Location: Dubai/Boston
Programs: BA GGL, AA Plat Pro
Posts: 162
Same today, large number of e-gates were closed. Situation not helped by pax not reading the very clear instructions on how to use them.
chessers1 is offline  
Old Jan 4, 16, 3:19 am
  #4  
FlyerTalk Evangelist
 
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IC RA, Kimpton Inner Circle, Amex Plat
Posts: 13,721
Originally Posted by jfs5 View Post
Only 4 of 17 immigration desks manned this morning 09;45 AM at T5. Also 10 of 15 ePassportgates non-operational. Ridiculous.
Isn't it the same issue though with normal gates and e-gates? If there are too few staff they can't open a channel or cope with a number of e-gates (I am not sure how the e-gates are contended to UKBF staff though but perhaps 5 per person?).
Land-of-Miles is offline  
Old Jan 4, 16, 3:23 am
  #5  
 
Join Date: May 2011
Location: Dubai/Boston
Programs: BA GGL, AA Plat Pro
Posts: 162
Could well be, could only see one member of staff on the e-gates
chessers1 is offline  
Old Jan 4, 16, 4:42 am
  #6  
Ziz
 
Join Date: Feb 2008
Location: Oxford
Programs: BA Gold, Aeroplan pleb, Skyteam Elite Plus
Posts: 1,122
Even when the gates are all open, people still don't seem to figure out that they should go to any gate that is green. People seem to stand at the front of the line until either the gate closest to them turns green or the attendant directs them. Most of the time the attendants just say 'go to a green gate' which doesn't help people really. Would be good if they lined people up proactively behind in-use gates so that they were ready when it turned green.
Ziz is offline  
Old Jan 4, 16, 4:46 am
  #7  
FlyerTalk Evangelist
 
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IC RA, Kimpton Inner Circle, Amex Plat
Posts: 13,721
Originally Posted by Ziz View Post
Even when the gates are all open, people still don't seem to figure out that they should go to any gate that is green. People seem to stand at the front of the line until either the gate closest to them turns green or the attendant directs them. Most of the time the attendants just say 'go to a green gate' which doesn't help people really. Would be good if they lined people up proactively behind in-use gates so that they were ready when it turned green.
Yes I noticed this last night whilst waiting for the e-gates last night. The chip in the passport should be upgraded to facilitate the electrocution of numpties who can't work this out.

I still tend to have an issue with my hand luggage fouling the system which only seems to happen at LHR not at LCY or any EU outpost.
Land-of-Miles is offline  
Old Jan 4, 16, 4:57 am
  #8  
 
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 2,976
So many years on and I still miss IRIS.

Subjectively, US immigration now feels more efficient than the UK. The Americans have automated kiosks which work and a frequent traveler scheme which has simplified things immensely.

Who would have thought that 2-3 years ago?
Tafflyer is online now  
Old Jan 4, 16, 4:57 am
  #9  
 
Join Date: Dec 2014
Programs: BAEC (continued soft landing)
Posts: 332
Originally Posted by Ziz View Post
Even when the gates are all open, people still don't seem to figure out that they should go to any gate that is green. People seem to stand at the front of the line until either the gate closest to them turns green or the attendant directs them. Most of the time the attendants just say 'go to a green gate' which doesn't help people really. Would be good if they lined people up proactively behind in-use gates so that they were ready when it turned green.
They were actively doing this actually when I arrived last week.

Telling people to line up behind the shortest gate queue. I joined a queue which seemed to be for one gate. Either way I was out within probably 3-4 mins of joining the queue. Ms r00ty with a national ID card rather than passport for ID was considerably longer in the manual queue.

All of that in mind, she was still faster than baggage delivery. So, the only advantage I had was a seat next to the carousel while I waited.
r00ty is offline  
Old Jan 4, 16, 5:16 am
  #10  
Formerly known as linzbh
 
Join Date: Dec 2013
Location: LON
Programs: BAEC Gold
Posts: 433
Im a Registered Traveller and it is so hit and miss, such a waste of money. My one attempt at the E-gate failed miserably and I seem to get more questions from immigration than before.

I stopping myself from naturalising to British citizenship to keep my access to Fast Track immigration which seems to be the fastest queue through immigration most of the time.

Although, at Gatwick I got screamed and abuse by other passengers for skipping the fast track queue at gatwick which was about 20 deep because they have a separate registered traveller queue and they all thought I was just trying to skip. I showed them all what was what though :P and got a very sincere apology from the Immigration officer who said Registered traveller wasn't being communicated well enough.
flylikelinz is offline  
Old Jan 4, 16, 5:17 am
  #11  
 
Join Date: Sep 2014
Location: Brexile in ADB
Programs: BA, TK, HHonours, Le Club, Best Western Rewards
Posts: 6,340
How are the UK border staff paid for. Is there a levy on the airport/airline or do the funds come directly from central government?
Worcester is offline  
Old Jan 4, 16, 5:26 am
  #12  
Formerly known as linzbh
 
Join Date: Dec 2013
Location: LON
Programs: BAEC Gold
Posts: 433
Originally Posted by Worcester View Post
How are the UK border staff paid for. Is there a levy on the airport/airline or do the funds come directly from central government?
Through the thousands and thousands of pounds they charge for Visas per person. Absolutely astronomical. They are really weeding out people who can only really afford it or putting peoples lives at risk with loan sharks etc. so they can afford the fees.

flylikelinz is offline  
Old Jan 4, 16, 5:30 am
  #13  
 
Join Date: May 2009
Location: London
Programs: BAEC
Posts: 2,063
Originally Posted by Tafflyer View Post
So many years on and I still miss IRIS.

Subjectively, US immigration now feels more efficient than the UK. The Americans have automated kiosks which work and a frequent traveler scheme which has simplified things immensely.

Who would have thought that 2-3 years ago?
That's never my experience at JFK !!
bafan is offline  
Old Jan 4, 16, 5:32 am
  #14  
 
Join Date: Jan 2012
Location: London
Posts: 1,075
I find it quicker to navigate UK immigration checks by returning via Calais and hide in the back of a lorry.
Lioneye is offline  
Old Jan 4, 16, 6:10 am
  #15  
 
Join Date: Sep 2014
Location: Brexile in ADB
Programs: BA, TK, HHonours, Le Club, Best Western Rewards
Posts: 6,340
Originally Posted by linzbh View Post
Through the thousands and thousands of pounds they charge for Visas per person. Absolutely astronomical. They are really weeding out people who can only really afford it or putting peoples lives at risk with loan sharks etc. so they can afford the fees.

Yes, the form that my mother in law filled in has a question

"Are you or have you ever been part of a terrorist organisation?"

"Have you ever committed Genocide?"

I wonder how many people they have caught that way?
Worcester is offline  

Thread Tools
Search this Thread
Search Engine: