Broken seat in F....

Old Dec 23, 15, 12:43 pm
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Broken seat in F....

So, off on my honeymoon today, got to airport early to enjoy Concorde Lounge. Flight delayed 1 hour, no big deal we're on honeymoon! First time in F on 787-9, (really excited!) get to my seat 2k and..... it's broken! Apparently this was known but someone forgot to report it when the plane arrived!

F Cabin full and the poor person who got bumped from CW to F now has my seat (which apparently they can manually flatten - I hope so as CW is now full and it's a 12 hour flight!)

I'm now in 2a and wife is in 1k!

Is it worth me writing a complaint? We're on an Amex 241 so I guess at least it's not my hard earned cash. My wife is pretty unhappy though!
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Old Dec 23, 15, 12:46 pm
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So you had 2k. It was broken. You're in a working seat and your wife is all of a couple of feet further away?

I'd say problem resolved personally.

Let the poor person who is NOW in 2k complain if they wish.
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Old Dec 23, 15, 12:46 pm
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Given they've moved you to a working seat, it's not really a hardship is it?

I mean, if you were stuck with a broken seat then maybe?

Some might like the excuse to sit further away
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Old Dec 23, 15, 12:48 pm
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Originally Posted by SEW247 View Post

I'm now in 2a and wife is in 1k!
Given it is your honeymoon someone may well be prepared to swap.

I know I would offer as soon as I notice it, without being asked.

I'd recommend talking to crew about it. Let them know your wife is upset and they might discreetly ask someone.

Think of a solution, rather than about filing a complaint at this stage.

I wouldn't file a complaint about being seated a little bit further away regardless of the background, considering you have a fully functional seat though. It's not as if you were seated next to each other in E/F to start with, so it's a bit harder to complain.

You can still have your meal/drinks together with on one of you in the buddy seat (I am assuming there is a space to do so on the 787-900).

Last edited by LTN Phobia; Dec 23, 15 at 1:19 pm
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Old Dec 23, 15, 12:48 pm
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You are still in F.

You are not guaranteed a particular seat and stuff happens.

You are lucky there was another seat for you to move into.

The person in the broken seat is the one to feel sorry for!
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Old Dec 23, 15, 12:48 pm
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Congratulations and enjoy the honeymoon! I don't think compensation would be relevant as you've been accommodated in another functioning seat. I assume from the above you're on BA33 to KUL?

Enjoy the flight and I did read on here that you can still have a drink together utilising the buddy seat - so you can sit together until you go lie-flat and sleep!
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Old Dec 23, 15, 12:49 pm
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Originally Posted by CocoPops View Post
Given they've moved you to a working seat, it's not really a hardship is it?

I mean, if you were stuck with a broken seat then maybe?

Some might like the excuse to sit further away
LOL, it's the wife that's pretty mad about it all. Just disappointed to start of my honeymoon this way.

But I do feel bad for the person in 2k 😕
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Old Dec 23, 15, 12:49 pm
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Originally Posted by MPH1980 View Post
I'd say problem resolved personally.
+1. Enjoy your honeymoon!
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Old Dec 23, 15, 12:50 pm
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Originally Posted by mikeyfly View Post
Congratulations and enjoy the honeymoon! I don't think compensation would be relevant as you've been accommodated in another functioning seat. I assume from the above you're on BA33 to KUL?

Enjoy the flight and I did read on here that you can still have a drink together utilising the buddy seat - so you can sit together until you go lie-flat and sleep!
Yep on the 33. Didn't know about the buddy seat, so I'll pop over and hopefully cheer up my wife once we're airborne!
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Old Dec 23, 15, 12:54 pm
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Originally Posted by SEW247 View Post
Yep on the 33. Didn't know about the buddy seat, so I'll pop over and hopefully cheer up my wife once we're airborne!
Great stuff! Finishing there or jumping on another flight elsewhere?
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Old Dec 23, 15, 12:55 pm
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Originally Posted by SEW247 View Post
LOL, it's the wife that's pretty mad about it all. Just disappointed to start of my honeymoon this way.

But I do feel bad for the person in 2k 😕
I guess I'd call it frustrating rather than something to be mad about.

The better way of thinking of it is that you're going to spend the rest of your lives together ... a few hours separated by another 2-3 feet won't hurt.
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Old Dec 23, 15, 12:59 pm
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Originally Posted by SEW247 View Post

But I do feel bad for the person in 2k 😕
Don't. If it can still be adjusted to the bed config manually, it's not too bad at all. That's the risk of being op-upped.

Just enjoy your flight!
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Old Dec 23, 15, 1:00 pm
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The only compensation due is to the customer who was bumped up and has a broken seat.
Congratulations to you both and enjoy your honeymoon.
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Old Dec 23, 15, 1:02 pm
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Originally Posted by SEW247 View Post
Yep on the 33. Didn't know about the buddy seat, so I'll pop over and hopefully cheer up my wife once we're airborne!
I was under the impression the new 789 suites don't have a buddy seat. Happy to be corrected though.

Hope you both have a fantastic flight - what a great way to begin a marital journey
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Old Dec 23, 15, 1:04 pm
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They don't really have but buddy dining isn't impossible (so I'm told).
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