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Old Dec 10, 2015, 3:26 pm
  #1  
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Join Date: Jan 2012
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Qatar Award Availability

I have found available flights online from JFK to DPS in business class flying QR. However, it gives me an error when I try to book. I called and they were not able to find availability. I'm new with Avios, does that happen often? Is there a way around it?
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Old Dec 10, 2015, 3:43 pm
  #2  
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It has been happening for months.

Ring BA and they can book it (unless it is showing fake availability in error). In general I would call again and ask another agent to look who may be better trained.

I got a DOH-CDG booked on the phone a couple of months ago after the same ba.com error.
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Old Dec 10, 2015, 3:44 pm
  #3  
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Originally Posted by Corganbr
I have found available flights online from JFK to DPS in business class flying QR. However, it gives me an error when I try to book. I called and they were not able to find availability. I'm new with Avios, does that happen often? Is there a way around it?
Did you search for the connecting flights individually to ensure that the availability is actually there? ba.com often has trouble displaying correct availability on partners when there are connecting flights -- it often will consider that the availability for one segment (often the shorter segment) as being available for the other segment (usually the longhaul). If you search for the segments individually you can often determine the true availability and then call in.

See also:
http://www.flyertalk.com/forum/briti...ilability.html
http://www.flyertalk.com/forum/briti...r-nyc-del.html
http://www.flyertalk.com/forum/briti...ns-ba-com.html
jerry a. laska is offline  
Old Dec 10, 2015, 3:52 pm
  #4  
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Qatar Award Availability

Great, thanks!

The agent said they are updating their system and it will be ready in 24-48hrs. Not sure if they are just having a problem now or if it is a bigger update.
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