Flight Pass
Oct 11, 2015, 2:22 pm
#61
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,766
Thanks to this forum, I got the flightpass and booked my first trip (after the OT customer support resolved the 1002 error). I am unable to change my seats - I am BAEC silver and I can select an alternative seat. But get an error when I click 'confirm new seats (equivalent)' button at the end. The error suggests that I ring BA to resolve. Is this a common error?
Also, can someone help with the 'freedom' option please? I have selected the option to book a flight upto 4 hours from departure. But, I didn't see a separate freedom option when I bought my pass. It will be a very useful option for my flying pattern with frequent changes.
Also, can someone help with the 'freedom' option please? I have selected the option to book a flight upto 4 hours from departure. But, I didn't see a separate freedom option when I bought my pass. It will be a very useful option for my flying pattern with frequent changes.
The seat error is a bit odd. I'd be tempted to leave it a day or two if the flight is further off. It sounds ticketing to me, unless your Silver hasn't been taken in, or you are selecting a seat not open to Silvers. It will probably resolve by OLCI, but perhaps call in a day or two if it persists. You could also try the Royal Jordanian website if you are feeling daring!
You probably have the Freedom option, if you press Customise after the initial selection it becomes clearer. If you check classic.checkmytrip or even the More Flight Information line, you'll see if you are in the B fare bucket. Also the TPs should show the higher rate.
Oct 11, 2015, 2:36 pm
#62
Join Date: Sep 2015
Location: Berks, England
Programs: BAEC gold, HHonours Gold, Alitalia Freccia Alata, SAS Eurobonus Silver, Marriott rewards silver
Posts: 18
Welcome to Flyertalk and the British Airways forum Euroflyer1881. This forum only survives because of the contributions here, so thank you for posting here.
The seat error is a bit odd. I'd be tempted to leave it a day or two if the flight is further off. It sounds ticketing to me, unless your Silver hasn't been taken in, or you are selecting a seat not open to Silvers. It will probably resolve by OLCI, but perhaps call in a day or two if it persists. You could also try the Royal Jordanian website if you are feeling daring!
You probably have the Freedom option, if you press Customise after the initial selection it becomes clearer. If you check classic.checkmytrip or even the More Flight Information line, you'll see if you are in the B fare bucket. Also the TPs should show the higher rate.
The seat error is a bit odd. I'd be tempted to leave it a day or two if the flight is further off. It sounds ticketing to me, unless your Silver hasn't been taken in, or you are selecting a seat not open to Silvers. It will probably resolve by OLCI, but perhaps call in a day or two if it persists. You could also try the Royal Jordanian website if you are feeling daring!
You probably have the Freedom option, if you press Customise after the initial selection it becomes clearer. If you check classic.checkmytrip or even the More Flight Information line, you'll see if you are in the B fare bucket. Also the TPs should show the higher rate.
When I select customise, I get the 4 HR option as the most expensive. But, the trip is booked onto the farecode LOPTOWN1 when I check on my flights. Also MMB shows 20 TPs (edit - for the trip)! Wonder this is route specific, i am booking to CPH.
Last edited by Euroflyer1881; Oct 11, 2015 at 2:40 pm Reason: Clarification
Oct 11, 2015, 2:36 pm
#63
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
Thanks to this forum, I got the flightpass and booked my first trip (after the OT customer support resolved the 1002 error). I am unable to change my seats - I am BAEC silver and I can select an alternative seat. But get an error when I click 'confirm new seats (equivalent)' button at the end. The error suggests that I ring BA to resolve. Is this a common error?
Also, can someone help with the 'freedom' option please? I have selected the option to book a flight upto 4 hours from departure. But, I didn't see a separate freedom option when I bought my pass. It will be a very useful option for my flying pattern with frequent changes.
Also, can someone help with the 'freedom' option please? I have selected the option to book a flight upto 4 hours from departure. But, I didn't see a separate freedom option when I bought my pass. It will be a very useful option for my flying pattern with frequent changes.
c-w-s reported that his BAEC number was not entered in the booking. It might pay to double check it's there? Although I suppose you wouldn't see the free seat choice form at all if it were missing.
Oct 11, 2015, 2:44 pm
#64
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,766
That doesn't sound right, it should be in B in my reading of their terms. Certainly worth an email to Optiontown. It's early days yet and so there seems to be a lot of glitches, your two may be part of that. But yes, the Galleries Club lounge can hopefully resolve the seating issue.
Oct 11, 2015, 2:57 pm
#65
Join Date: Sep 2015
Location: Berks, England
Programs: BAEC gold, HHonours Gold, Alitalia Freccia Alata, SAS Eurobonus Silver, Marriott rewards silver
Posts: 18
You are right, I entered my BAEC number manually which allowed me access to select seats for free. I will post back tomorrow when I plan to check this at the help desk in GC.
Oct 11, 2015, 3:02 pm
#66
Join Date: Sep 2015
Location: Berks, England
Programs: BAEC gold, HHonours Gold, Alitalia Freccia Alata, SAS Eurobonus Silver, Marriott rewards silver
Posts: 18
I will drop them a note, I am pleasently surprised with OTs customer support. I was not hopeful when I saw the 1002 error on Friday when I tried using the first time. But hats-off to customer support who kept me updated every 4 hrs (approx) and resolved the issue in 12 ^^
Oct 11, 2015, 3:10 pm
#67
Join Date: Nov 2011
Location: Yorkshire
Programs: BA Gold & HH Silver
Posts: 1,465
I will drop them a note, I am pleasently surprised with OTs customer support. I was not hopeful when I saw the 1002 error on Friday when I tried using the first time. But hats-off to customer support who kept me updated every 4 hrs (approx) and resolved the issue in 12 ^^
Oct 11, 2015, 3:24 pm
#68
Join Date: Aug 2013
Posts: 8,762
I would love to catch a look at the economics behind these prices. In particular I wonder how they compare to corporate discount rates.
Does anyone know for example what a big customer like Barclays would typically pay for a day-of-travel Y ticket to EDI? Would it be more or less than the Ł120 you can now get with Optiontown?
Does anyone know for example what a big customer like Barclays would typically pay for a day-of-travel Y ticket to EDI? Would it be more or less than the Ł120 you can now get with Optiontown?
Oct 11, 2015, 5:23 pm
#70
Join Date: Mar 2014
Location: London
Programs: BA Silver, IHG Spire, Radisson Gold
Posts: 991
Must say this looks very interesting - I fly to Glasgow almost every week and although the company pay, this would save them a fortune on last minute bookings/changes.
Only problem is, when I select Glasgow, the only option they give me is LHR. As much as I'd love to be in a T5 lounge rather than crammed into a hot and sweaty LCY with barely a seat in sight, any cost saving from buying a flight pass would likely be shafted by the cost of Heathrow Express, even with a carnet. Not to mention the huge inconvenience of getting between Farringdon and Heathrow vs LCY which costs the company in terms of my time too.
I've emailed OT to see if they do anything unlisted in terms of LCY-GLA.
Only problem is, when I select Glasgow, the only option they give me is LHR. As much as I'd love to be in a T5 lounge rather than crammed into a hot and sweaty LCY with barely a seat in sight, any cost saving from buying a flight pass would likely be shafted by the cost of Heathrow Express, even with a carnet. Not to mention the huge inconvenience of getting between Farringdon and Heathrow vs LCY which costs the company in terms of my time too.
I've emailed OT to see if they do anything unlisted in terms of LCY-GLA.
Oct 11, 2015, 5:38 pm
#72
Join Date: Mar 2014
Location: London
Programs: BA Silver, IHG Spire, Radisson Gold
Posts: 991
Very true! Sadly I probably won't be flying for work any more by then.
Though it would be nice if Crossrail went to T5. It goes to central, which makes sense, but then T4, home of the muggle airlines...
Still, at least it's a quick transfer on the free HEX
Though it would be nice if Crossrail went to T5. It goes to central, which makes sense, but then T4, home of the muggle airlines...
Still, at least it's a quick transfer on the free HEX
Oct 12, 2015, 12:37 am
#73
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
Cross rail doesn't go to LCY either. Apparently there was no space to instal a station. So they will run a shuttle bus or something ridiculous
Oct 12, 2015, 12:41 am
#74
Join Date: Mar 2014
Location: London
Programs: BA Silver, IHG Spire, Radisson Gold
Posts: 991
It'll go to Woolwich where you can change onto a DLR which isn't too bad. Saves messing around for ages with Bank station which is a big plus imo.
Oct 12, 2015, 12:55 am
#75
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,619
Do you remember how it used to be getting from LCY airport to the DLR station? I recall having to walk down a street, passing a corner shop and crossing a road to a very awkward station entrance. I even recall something like having to cut through a garden, council house style, or a piece of waste ground on the way. Surely I've got that wrong? To get back to the airport you really had to know the way because there were no signposts.