Views on compensation offered [problem seat in F]
#31
Join Date: Nov 2007
Location: SW London
Programs: BAEC Silver; Hilton Diamond;a miscellany of other hotel non-statuses
Posts: 3,607
I wonder if I could canvas the views of the forum. I travelled back from JFK-LHR last week with my wife and son. It was an Avios redemption flight in First.
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1) Is 10k low, any thoughts on whether they are likely to offer more if I push further?
2) Should I have mentioned the IFE and vegetarian food issues?
My BA experiences to date have always been positive and this was the first trip with issues.
Views please.
[/SNIP]
1) Is 10k low, any thoughts on whether they are likely to offer more if I push further?
2) Should I have mentioned the IFE and vegetarian food issues?
My BA experiences to date have always been positive and this was the first trip with issues.
Views please.
So somewhat optimistically I'd treat it as an experience downgrade for all from F to J at 20k per pax (if I read the chart correctly) . The 60k that results in sounds high, but getting that would leave me feeling satisfied and less would not.
I would mention the other things as it may sway someone to go higher rather than lower on overall compensation. In effect both legs were undermined for you . Call it another 10k .
Last edited by EsherFlyer; Sep 1, 2015 at 4:17 pm Reason: Rewording offspring description: "child" -> "son"
#32
Join Date: Nov 2007
Location: SW London
Programs: BAEC Silver; Hilton Diamond;a miscellany of other hotel non-statuses
Posts: 3,607
#33
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,475
Firstly BA hate paying up on downgrades and tend to reach a cash settlement somewhere in the middle after much prevarication. However there is nothing to prevent them from refunding the requisite Avios as part of the agreed outcome, plus cash for the money side of the redemption, and it does sometimes happen.
#35
Original Poster
Join Date: Mar 2005
Location: London
Programs: BA
Posts: 2,368
UPDATE
I replied to the offer of 10k on the day I received it 6 weeks ago and heard nothing.
This afternoon I tweeted BA about the lack of a reply and within 3 hours the offer had been upped to 40k Avios.
I consider that to be fair and have accepted it.
Thanks again to everyone who took the time to comment on the thread.
My trip report is nearly ready. It's a video report narrated by me. Not sure if that's a first for this board?
I replied to the offer of 10k on the day I received it 6 weeks ago and heard nothing.
This afternoon I tweeted BA about the lack of a reply and within 3 hours the offer had been upped to 40k Avios.
I consider that to be fair and have accepted it.
Thanks again to everyone who took the time to comment on the thread.
My trip report is nearly ready. It's a video report narrated by me. Not sure if that's a first for this board?
#36
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,475
Thanks for updating the thread. I think 40k is a reasonable settlement, but what matter is whether it reaches a closure with you, which is the case here.
#37
Original Poster
Join Date: Mar 2005
Location: London
Programs: BA
Posts: 2,368
It seems that twitter is now the quickest way to get large corporations to respond to customer care issues.
#38
Join Date: Jun 2015
Location: Newcastle
Programs: Working towards being a Bronze member
Posts: 238
I'm pleased you have been able to resolve your query. The initial offer did appear very low.
The Twitter team are growing considerably, and as they're 24 hours it is a good way to get queries action in a more timely way.
We have more recruitment in Newcastle to try and improve the overall service and response times.
"All posts are my own and not of my employer"
The Twitter team are growing considerably, and as they're 24 hours it is a good way to get queries action in a more timely way.
We have more recruitment in Newcastle to try and improve the overall service and response times.
"All posts are my own and not of my employer"
#39
Join Date: Dec 2009
Location: Arizona
Programs: BA (GGL G4L), AA (Gold), HH (Diamond); Marriott (Gold)
Posts: 3,011
Glad to hear the OP got an answer that seems reasonable.
I know that we mostly focus on EC261 compensation here for IDB, but I thought it was worth mentioning for posterity that US regulations could also have applied given the flight originated at JFK.
Basically an IDB resulting in a delay over 1 hour is entitled to a maximum of $650 or 200% of the fare paid, and over 4 hours is $1300 or 400%. In the case of an award ticket, the cash calculation is based in the lowest cash fare paid for that class of service (I would argue it should be changed to highest, but I'm getting further off topic). For paid tickets EC261 is perhaps more favorable for an IDB claim, but for an award ticket, the US regulations are probably better if you want cash instead of avios.
http://airconsumer.ost.dot.gov/publications/flyrights.htm#overbooking has more details.
I know that we mostly focus on EC261 compensation here for IDB, but I thought it was worth mentioning for posterity that US regulations could also have applied given the flight originated at JFK.
Basically an IDB resulting in a delay over 1 hour is entitled to a maximum of $650 or 200% of the fare paid, and over 4 hours is $1300 or 400%. In the case of an award ticket, the cash calculation is based in the lowest cash fare paid for that class of service (I would argue it should be changed to highest, but I'm getting further off topic). For paid tickets EC261 is perhaps more favorable for an IDB claim, but for an award ticket, the US regulations are probably better if you want cash instead of avios.
http://airconsumer.ost.dot.gov/publications/flyrights.htm#overbooking has more details.
#40
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,168
#41
Join Date: Oct 2013
Programs: BA Gold GGL
Posts: 1,068
baggageinhall, hope you're happy with the result. 40,000 would upgrade you and your wife from Club to First on another flight of similar length to LHR-JFK on another occassion.
I'm just wondering at what point your wife learned what flight you actually took. Did she know you were put on an earlier one at JFK or only on arrival at LHR?
Curiosity, only.
I'm just wondering at what point your wife learned what flight you actually took. Did she know you were put on an earlier one at JFK or only on arrival at LHR?
Curiosity, only.
#42
Join Date: Nov 2009
Location: BOS
Programs: BA Silver, Mucci
Posts: 5,289
#43
Original Poster
Join Date: Mar 2005
Location: London
Programs: BA
Posts: 2,368
#44
Original Poster
Join Date: Mar 2005
Location: London
Programs: BA
Posts: 2,368
(Went back to the CCR and had a boarding pass for the 21.40 handed to me about 10 minutes after I got there)
Wife told that I was definitely on the 23.30 flight when they were 30 mins landing LHR.
On arrival at LHR they were met by BA Ground Crew who told them that I was on the 21.40
#45
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,338
I'm pleased you have been able to resolve your query. The initial offer did appear very low.
The Twitter team are growing considerably, and as they're 24 hours it is a good way to get queries action in a more timely way.
We have more recruitment in Newcastle to try and improve the overall service and response times.
"All posts are my own and not of my employer"
The Twitter team are growing considerably, and as they're 24 hours it is a good way to get queries action in a more timely way.
We have more recruitment in Newcastle to try and improve the overall service and response times.
"All posts are my own and not of my employer"