CX The Pier F - the new CCR?
Apr 9, 2016, 4:26 am
#106
Join Date: Sep 2009
Location: 30 miles from London
Programs: BAEC Gold, MUCCI, Elite Fan of MO, ALL Accor Live Gold
Posts: 1,480
Having recently visited both The Pier and the CCR, I love both.
I have been in the CCR a few times before but it was my first visit to The Pier and I was not disappointed (thanks KARFA for saying that I should definitely have a look). I didn't dine but the dining area look lovely, the hallway a bit like a high end hotel and the also the washrooms which were very nice. I just had a couple of glasses of bubbles at the bar which was nice although I did think it lacked a bit of atmosphere. I didn't have long as my departure gate was about 10-15 mins walk away but glad I went as I hate the QF lounge. When it used to have a separate F and J section I liked the QF lounge but I hate the way they have made so cold and underwhelming.
I have been in the CCR a few times before but it was my first visit to The Pier and I was not disappointed (thanks KARFA for saying that I should definitely have a look). I didn't dine but the dining area look lovely, the hallway a bit like a high end hotel and the also the washrooms which were very nice. I just had a couple of glasses of bubbles at the bar which was nice although I did think it lacked a bit of atmosphere. I didn't have long as my departure gate was about 10-15 mins walk away but glad I went as I hate the QF lounge. When it used to have a separate F and J section I liked the QF lounge but I hate the way they have made so cold and underwhelming.
Apr 9, 2016, 11:02 am
#107
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: BA Gold, Mucci
Posts: 2,065
Brilliant! Whenever I'm travelling to Sydney I prefer to go through HKG as I prefer the city, plus I get to fly on CX for the second leg which I also enjoy. I will be there for about 4 hours in the Pier so I expect I'll have ample time to really get a feel for it.
Apr 9, 2016, 11:36 am
#108
Join Date: Apr 2015
Programs: Some
Posts: 5,233
I'm probably not going to endear myself to CCR regulars with this, but for me the issue with the CCR is there's a gaping divide between how they treat people who are there all the time and other passengers.
Have done about 10-15 visits to the CCR in the last 6 months, not enough to be a regular but enough to feel like I know what's what and for some of the staff to seem to start to recognise me. Having sat with CCR regulars and on my own the service is stellar when they 'know who you are' and average at best when they don't. It seems like about a third of the time in the CCR I don't get what I ordered (I.e. asking for ice in my drink and getting none, asking for lemon and ending up with lime, asking for chips with the club sandwich today and getting none, etc.). That has never happened in the Pier for me.
Have done about 10-15 visits to the CCR in the last 6 months, not enough to be a regular but enough to feel like I know what's what and for some of the staff to seem to start to recognise me. Having sat with CCR regulars and on my own the service is stellar when they 'know who you are' and average at best when they don't. It seems like about a third of the time in the CCR I don't get what I ordered (I.e. asking for ice in my drink and getting none, asking for lemon and ending up with lime, asking for chips with the club sandwich today and getting none, etc.). That has never happened in the Pier for me.
Apr 9, 2016, 12:29 pm
#109
Join Date: Oct 2012
Location: LCA/KUL/RGN
Programs: RJ Gold, AZ E+, Air Asia Platinum
Posts: 2,188
I'm probably not going to endear myself to CCR regulars with this, but for me the issue with the CCR is there's a gaping divide between how they treat people who are there all the time and other passengers.
Have done about 10-15 visits to the CCR in the last 6 months, not enough to be a regular but enough to feel like I know what's what and for some of the staff to seem to start to recognise me. Having sat with CCR regulars and on my own the service is stellar when they 'know who you are' and average at best when they don't. It seems like about a third of the time in the CCR I don't get what I ordered (I.e. asking for ice in my drink and getting none, asking for lemon and ending up with lime, asking for chips with the club sandwich today and getting none, etc.). That has never happened in the Pier for me.
Have done about 10-15 visits to the CCR in the last 6 months, not enough to be a regular but enough to feel like I know what's what and for some of the staff to seem to start to recognise me. Having sat with CCR regulars and on my own the service is stellar when they 'know who you are' and average at best when they don't. It seems like about a third of the time in the CCR I don't get what I ordered (I.e. asking for ice in my drink and getting none, asking for lemon and ending up with lime, asking for chips with the club sandwich today and getting none, etc.). That has never happened in the Pier for me.
So after regularly visiting The Pier for the last 9-10 month,I would say most bar tenders recognize me and make an off the menu baileys cocktail without asking as I enter. Same with the front desk CX staff,they know their regulars well.
I presume the diffirence is that they treat the non-regulars well to start with and treat regulars even better.
That said,I am going to have to start the process of getting to know staff from the scratch after The Pier's handover to Plaza Premium,as many staff will be leaving at the end of this month (except a few bar tenders and the CX staff).
Apr 9, 2016, 12:43 pm
#110
Join Date: Apr 2015
Programs: Some
Posts: 5,233
To some extent same is true at The Pier. Most of the staff used to work at The Wing and I would rarely be remembered there. Now,after The Pier reopened most of them only work there (there is a slight degree of rotation though).
So after regularly visiting The Pier for the last 9-10 month,I would say most bar tenders recognize me and make an off the menu baileys cocktail without asking as I enter. Same with the front desk CX staff,they know their regulars well.
I presume the diffirence is that they treat the non-regulars well to start with and treat regulars even better.
That said,I am going to have to start the process of getting to know staff from the scratch after The Pier's handover to Plaza Premium,as many staff will be leaving at the end of this month (except a few bar tenders and the CX staff).
So after regularly visiting The Pier for the last 9-10 month,I would say most bar tenders recognize me and make an off the menu baileys cocktail without asking as I enter. Same with the front desk CX staff,they know their regulars well.
I presume the diffirence is that they treat the non-regulars well to start with and treat regulars even better.
That said,I am going to have to start the process of getting to know staff from the scratch after The Pier's handover to Plaza Premium,as many staff will be leaving at the end of this month (except a few bar tenders and the CX staff).