The GF order menu may soon be gone forever
Aug 19, 2015, 2:25 am
#17
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,557
Not that I'm ever likely to breathe the rarefied air of GGL, but I feel like I do quite enough travel and put enough money BA's way to scrape my way up to Gold. And although I often don't make full use of the benefits it brings (e.g. it's usually a quick pastry and coffee in GN on my frequent runs to BHD), it's good to know that they are there when I do need them, like on my less frequent long haul schleps. So every additional devaluation of gold, however subtle and however little it may directly affect me, is still a cause for concern.
Aug 19, 2015, 2:33 am
#18
Join Date: Jan 2005
Programs: BA Gold, several other less interesting cards...
Posts: 3,712
While it is true that the menus haven't been that abundant recently, I have found that the food that is produced to order is of decent quality and arrives quickly.
Now whether the increased delivery speed is a result of fewer orders is another thing altogether.
Just as a side thought - if the OP is correct, can we expect surveys about the a la carte soon with the accompanying announcement that they have been enhanced as customers didn't use it?
Now whether the increased delivery speed is a result of fewer orders is another thing altogether.
Just as a side thought - if the OP is correct, can we expect surveys about the a la carte soon with the accompanying announcement that they have been enhanced as customers didn't use it?
Aug 19, 2015, 2:45 am
#20
Join Date: Jan 2011
Programs: BAEC GGL/CCR, Hilton Diamond, Hyatt Globalist
Posts: 395
Noticed this recently too and was just about to come on and ask if anyone had any intel.
Menus nowhere to be seen yesterday morning and patchy at best during my stops over the last couple of weeks.
Only a matter of time, it would seem.
Menus nowhere to be seen yesterday morning and patchy at best during my stops over the last couple of weeks.
Only a matter of time, it would seem.
Aug 19, 2015, 3:56 am
#23
Join Date: Jan 2014
Location: UK
Programs: BAEC Gold, Hilton Diamond
Posts: 870
Don't they know most people aren't sitting there for hours and in fact want to quickly order, eat and leave?
Aug 19, 2015, 4:05 am
#25
Join Date: Oct 2003
Location: London
Posts: 3,500
I was told you now have to request a menu when you see a server; they are wanting to see if the volume of food ordered goes down. Like champagne in GC, it's a premium service to 'those in the know' only.
Fortunately it's always so easy to catch a sever's eye to order a menu or to order food it's not going to add more than a moment's delay to the process... hmm.
Fortunately it's always so easy to catch a sever's eye to order a menu or to order food it's not going to add more than a moment's delay to the process... hmm.
Aug 19, 2015, 4:11 am
#26
Join Date: Jan 2014
Location: UK
Programs: BAEC Gold, Hilton Diamond
Posts: 870
I was told you now have to request a menu when you see a server; they are wanting to see if the volume of food ordered goes down. Like champagne in GC, it's a premium service to 'those in the know' only.
Fortunately it's always so easy to catch a sever's eye to order a menu or to order food it's not going to add more than a moment's delay to the process... hmm.
Fortunately it's always so easy to catch a sever's eye to order a menu or to order food it's not going to add more than a moment's delay to the process... hmm.
Aug 19, 2015, 4:16 am
#27
Join Date: May 2005
Location: BHD/BFS/DUB
Programs: BA Lifetime Gold; Marriott Titanium, Hilton Diamond
Posts: 302
Coincidentally I got one of those SMS based surveys to give my feedback on my lounge experience today. I scored it 1 (Very Disappointing) and mentioned, inter alia, the menu issue.
30 minutes later the lounge duty manager called me. I highlighted the menu issue and we had a long conversation about the food quality issues over the last 18 or so months.
He said he will ensure more menus are put out. So clearly there is a real disconnect around this issue.
30 minutes later the lounge duty manager called me. I highlighted the menu issue and we had a long conversation about the food quality issues over the last 18 or so months.
He said he will ensure more menus are put out. So clearly there is a real disconnect around this issue.
Aug 19, 2015, 4:17 am
#28
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,364
But what is the point of having them there rather than having them on tables as before? Maybe I am getting a little too much into conspiracy theories with my advancing age, but it really feels like an effort to diminish awareness of the non-buffet menu so as to be able to say: "our research shows that our customers much prefer helping themselves to the self-serve buffet and have little interest in ordering items as very few customers in fact order from the menu."