New Boarding Process- has anyone noticed an improvement?
Mar 31, 16, 4:22 am
#721
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,520
Although I've seen the (smaller) scrum quite a few times now for AMS-LCY, yesterday there was a member of staff checking BPs on entry to the priority boarding lane, specifically looking for the Club/Gold etc notes before allowing people through at the appropriate time.
I wish this was enforced as well at LHR - I've not yet seen it happen!
Last edited by Tobias-UK; Mar 31, 16 at 5:10 am Reason: Fat
Mar 31, 16, 4:28 am
#722
Join Date: Oct 2012
Location: London
Programs: BA Gold
Posts: 1,236
LCY - AGP - no boarding announcement, but they did open the barrier to the small CE/OWE pen first. I was about the third person to the gate and they were asking if they could check in wheelie cases as it was a full flight - I politely declined, and was surprised to see them letting people through later with their cases and two or even three additional bags, particularly as they had been doling out the yellow tags.. AGP - LCY, they made a muffled announcement of CE/Gold/Silver/Bronze and families all in one go, so it was a bit of a scrum at the gate. There was some attempt to police this as she told the lady in front of me that they weren't boarding economy yet, but she pointed out that she was silver.
Mar 31, 16, 10:15 am
#724
Join Date: Jan 2006
Location: Glasgow / London
Programs: BA GGL
Posts: 3,448
Best enforcement I've seen for a long time at A11 tonight on the 824 to Dublin. I popped over to compliment the lady and she said that it doesn't do much good, but she has to try. She was very grateful for the comment. If everyone put the effort in that she did, there would be no issue. It would be as smooth as AA's boarding process.
Apr 5, 16, 2:02 am
#725
Join Date: Jan 2007
Location: Canary Wharf, London
Programs: MyWaitrose, IC Spire Ambassador, Hilton Diamond & BAEC Gold
Posts: 2,653
Two different experiences in the last 7 days.
Last week I did LHR-CPH-LHR and at both ends priority boarding was for CE, Gold, Silver. Bronze, Oneworlds, etc, all at once.
Yesterday I did the same flights again, and at both ends it was announced they would start boarding with CE and Gold only. At LHR a lady then went down the line checking BPs before it started, moving people out of the queue if they didn't qualify. Much better.
Last week I did LHR-CPH-LHR and at both ends priority boarding was for CE, Gold, Silver. Bronze, Oneworlds, etc, all at once.
Yesterday I did the same flights again, and at both ends it was announced they would start boarding with CE and Gold only. At LHR a lady then went down the line checking BPs before it started, moving people out of the queue if they didn't qualify. Much better.
Apr 5, 16, 9:15 am
#729
Join Date: Jan 2006
Location: Glasgow / London
Programs: BA GGL
Posts: 3,448
Two different experiences in the last 7 days.
Last week I did LHR-CPH-LHR and at both ends priority boarding was for CE, Gold, Silver. Bronze, Oneworlds, etc, all at once.
Yesterday I did the same flights again, and at both ends it was announced they would start boarding with CE and Gold only. At LHR a lady then went down the line checking BPs before it started, moving people out of the queue if they didn't qualify. Much better.
Last week I did LHR-CPH-LHR and at both ends priority boarding was for CE, Gold, Silver. Bronze, Oneworlds, etc, all at once.
Yesterday I did the same flights again, and at both ends it was announced they would start boarding with CE and Gold only. At LHR a lady then went down the line checking BPs before it started, moving people out of the queue if they didn't qualify. Much better.
Apr 5, 16, 9:56 am
#730
Join Date: Oct 2015
Location: London, UK
Programs: BA, IHG, Hyatt
Posts: 268
LHR-DUB: No boarding announcement, everyone was confused whether the boarding process has started. All passengers got into the priority queue (doubt all of them were Bronze+). Very unorganised.
Apr 5, 16, 9:57 am
#731
Join Date: Feb 2009
Location: Chelsea
Programs: BA Gold
Posts: 1,198
It was rather amusing on a domestic last week. The agent pointedly instructed us all to remain seated and pay close attention to the specific sequence by which the aircraft would be boarded. I was all ears. She then announced Business UK and Gold/Emerald - a momentary intake of breath - then Silver/Sapphire, Bronze/Ruby, kids, dodderers, and everyone from Row 15 and behind.
Apr 5, 16, 11:47 am
#732
Join Date: Feb 2008
Location: Canada
Programs: BA Silver
Posts: 1,249
It was rather amusing on a domestic last week. The agent pointedly instructed us all to remain seated and pay close attention to the specific sequence by which the aircraft would be boarded. I was all ears. She then announced Business UK and Gold/Emerald - a momentary intake of breath - then Silver/Sapphire, Bronze/Ruby, kids, dodderers, and everyone from Row 15 and behind.
Apr 5, 16, 12:19 pm
#733
Join Date: Aug 2015
Programs: BA (Gold)
Posts: 44
First time ever I've seen it enforced when travelling back from Dublin last week with boarding cards checked prior to being scanned. Two subsequent flights both managed well. Lhr-Ams on Saturday and the return on Sunday afternoon. Guess that won't happen again for a while but goes to show if done properly it does work
Apr 6, 16, 12:34 am
#734
Join Date: May 2015
Programs: BAEC Gold, Flying Blue Silver
Posts: 401
I've flown from AMS a couple of times in recent weeks and on both occasions and this is the exact same process I witnessed. CE and Gold were called first with a member of the ground crew checking eligibility in the line before they had chance to get to the BP scan. Two passengers were politely told to join the queue behind on the first trip and 6 on the second trip! They were a mixture or Silver/Sapphire and Bronze/Ruby and both sets remonstrated when they were advised their group had not been called.
I wish this was enforced as well at LHR - I've not yet seen it happen!
I wish this was enforced as well at LHR - I've not yet seen it happen!
Apr 6, 16, 1:11 am
#735
Join Date: Jan 2006
Location: Glasgow / London
Programs: BA GGL
Posts: 3,448
