New Boarding Process- has anyone noticed an improvement?
Mar 21, 16, 2:55 am
#693
Join Date: Sep 2006
Location: South Africa
Programs: BA GFL GGL/CCR, VS Lifetime Gold
Posts: 49
I flew BA 556 from LHR to FCO yesterday.
Boarding was an utter nightmare. The flight was full ( I guess Italians leaving after the rugby) and a member of staff was walking the lines trying to persuade people to check in luggage at the gate. Anyone who checked luggage was then allowed to stand behind the counters; with the consequence that about 40 people were allowed to board immediately and fast track then had to cue.
I queried the staff on handing my boarding pass over why priority boarding was not being operated properly and was snapped at rudely that they thought this process would be quicker. Is this allowed??? qUicker for who!
Boarding was an utter nightmare. The flight was full ( I guess Italians leaving after the rugby) and a member of staff was walking the lines trying to persuade people to check in luggage at the gate. Anyone who checked luggage was then allowed to stand behind the counters; with the consequence that about 40 people were allowed to board immediately and fast track then had to cue.
I queried the staff on handing my boarding pass over why priority boarding was not being operated properly and was snapped at rudely that they thought this process would be quicker. Is this allowed??? qUicker for who!
Mar 21, 16, 3:11 am
#694
Join Date: Dec 2014
Location: UK
Programs: BA, U2+, SK, AF/KL, IHG, Hilton, others gathering dust...
Posts: 2,484
Originally Posted by chspw1
I flew BA 556 from LHR to FCO yesterday.
Boarding was an utter nightmare. The flight was full ( I guess Italians leaving after the rugby) and a member of staff was walking the lines trying to persuade people to check in luggage at the gate. Anyone who checked luggage was then allowed to stand behind the counters; with the consequence that about 40 people were allowed to board immediately and fast track then had to cue.
I queried the staff on handing my boarding pass over why priority boarding was not being operated properly and was snapped at rudely that they thought this process would be quicker. Is this allowed??? qUicker for who!
Boarding was an utter nightmare. The flight was full ( I guess Italians leaving after the rugby) and a member of staff was walking the lines trying to persuade people to check in luggage at the gate. Anyone who checked luggage was then allowed to stand behind the counters; with the consequence that about 40 people were allowed to board immediately and fast track then had to cue.
I queried the staff on handing my boarding pass over why priority boarding was not being operated properly and was snapped at rudely that they thought this process would be quicker. Is this allowed??? qUicker for who!
Mar 21, 16, 4:42 am
#696
Join Date: Jul 2014
Location: Manchester, UK.
Programs: BAEC Silver, then a handful of points on everything else.
Posts: 185
Originally Posted by chspw1
Anyone who checked luggage was then allowed to stand behind the counters; with the consequence that about 40 people were allowed to board immediately and fast track then had to cue.
Mar 21, 16, 4:46 am
#697
Join Date: Dec 2010
Location: Chester le Street
Programs: BA Executive, Virgin FC
Posts: 308
Originally Posted by Markie
On my LHR-SIN flight last Saturday there was a man in a suit working the line and pulling out First Class passengers and sending them to the front. All pre-boards had already gone on.
After that they said 'Club World, Gold Silver and oneworld card holders' using any line to come forwards'.
It was like a stampede as people tried to work out the shortest line and ran towards the desks.
After that they said 'Club World, Gold Silver and oneworld card holders' using any line to come forwards'.
It was like a stampede as people tried to work out the shortest line and ran towards the desks.
Mar 21, 16, 7:38 am
#698
Join Date: Nov 2010
Location: Bristol
Programs: BA GGL, UA Plat, DL Plat, Hilton Diamond
Posts: 2,380
This is a 241 offer: DYKWIA and boarding process combined
Our OSL-LHR the other night had a family with 2 wheelchair-bound children. They were quite properly taken down first and we were then the next party immediately behind.
The aircraft was not quite ready so were held at the door for a couple of minutes. As we stood there, a tall well-dressed gent sidled past us, then past the family (!!!) and timed his arrival to the second the Tensa was released...
So onto the aircraft he goes and disappears somewhere down the back with not a word spoken by anyone
We'd had a few beers in the (quite nice) OSL lounge so were gigglesome rather than aghast at his behaviour but for goodness sake, pushing in front of disabled kids ?
Our OSL-LHR the other night had a family with 2 wheelchair-bound children. They were quite properly taken down first and we were then the next party immediately behind.
The aircraft was not quite ready so were held at the door for a couple of minutes. As we stood there, a tall well-dressed gent sidled past us, then past the family (!!!) and timed his arrival to the second the Tensa was released...
So onto the aircraft he goes and disappears somewhere down the back with not a word spoken by anyone
We'd had a few beers in the (quite nice) OSL lounge so were gigglesome rather than aghast at his behaviour but for goodness sake, pushing in front of disabled kids ?
Mar 21, 16, 11:41 am
#699
Join Date: Mar 2012
Location: BHX
Programs: BA GGL CCR GfL, Marriott Ti, HH Diamond, Hyatt Globalist, Cafe Nero Loyalty Card
Posts: 7,117
At JFK last week it was the usual "F, CW, WTP, Gold, Silver, Bronze, Emerald, Sapphire and Ruby, Nectar Card Holders, Chancers, Prancers and Dancers can all board at your own convenience."
Mar 21, 16, 11:51 am
#700
Join Date: Mar 2011
Location: Herts, UK
Programs: BAEC Gold, HH Diamond.
Posts: 3,029
Originally Posted by Wozza2404
At JFK last week it was the usual "F, CW, WTP, Gold, Silver, Bronze, Emerald, Sapphire and Ruby, Nectar Card Holders, Chancers, Prancers and Dancers can all board at your own convenience."
Ironically they used to control boarding like an american airline before the changes!
Mar 21, 16, 12:10 pm
#701
Join Date: Apr 2011
Location: The greatest wee nation on earth.
Programs: Iron Maiden FC, GE, Rapidly falling down the Tiers to oblivion.
Posts: 2,604
T3 A380 to MIA the other week was the usual zoo. They were trying to get people to sit down, more chance of Scotland winning the world cup. It is actually quite amusing watching the varying levels of panic. I tend to hover around the big shiny metal thingys just to the left side of the start of the tensas by the seats. Once Club is called, yoink, right in there.
Last edited by jcm9000; Mar 21, 16 at 12:31 pm
Mar 21, 16, 12:35 pm
#702
Join Date: Mar 2012
Location: BHX
Programs: BA GGL CCR GfL, Marriott Ti, HH Diamond, Hyatt Globalist, Cafe Nero Loyalty Card
Posts: 7,117
Originally Posted by stewaran
Same in TLV last week.
Ironically they used to control boarding like an american airline before the changes!
Ironically they used to control boarding like an american airline before the changes!
Mar 21, 16, 1:19 pm
#703
Join Date: Sep 2006
Location: South Africa
Programs: BA GFL GGL/CCR, VS Lifetime Gold
Posts: 49
Originally Posted by internetplumber
Yep, that seems to be becoming SOP (if it isn't already). Gate-check a large bag on a full SH flight, and you get to pre-board. Although as Oaxaca points out, they shouldn't take up too much overhead luggage room as a result...
Sorry this is not acceptable as far as Im concerned. If BA wish to advertise this fine, otherwise please board accordingly.
Mar 22, 16, 11:44 am
#705
Join Date: May 2015
Location: BAH/DMM, DFW, HYD
Programs: BA Gold (OWE), Marriott Platinum
Posts: 62
BA193 from LHR to DFW yesterday. Cramped gate area and a zoo of people lining up to board. Oddly, special assistance/pre-board was called first, but it was nearly 30 minutes later until priority pax were called. F/J/Gold/Silver/Emerald/Sapphire boarded first. GA manning Fast Track turning people away (mostly Bronzes waving their cards).
