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New Boarding Process- has anyone noticed an improvement?

New Boarding Process- has anyone noticed an improvement?

Old Mar 7, 2016, 1:39 pm
  #691  
 
Join Date: Jul 2012
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When will FT start offering training courses?
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Old Mar 7, 2016, 2:20 pm
  #692  
 
Join Date: Jul 2012
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(duplicate)

Last edited by FlyingScientist; Mar 7, 2016 at 2:21 pm Reason: (duplicate)
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Old Mar 21, 2016, 2:55 am
  #693  
 
Join Date: Sep 2006
Location: South Africa
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I flew BA 556 from LHR to FCO yesterday.

Boarding was an utter nightmare. The flight was full ( I guess Italians leaving after the rugby) and a member of staff was walking the lines trying to persuade people to check in luggage at the gate. Anyone who checked luggage was then allowed to stand behind the counters; with the consequence that about 40 people were allowed to board immediately and fast track then had to cue.

I queried the staff on handing my boarding pass over why priority boarding was not being operated properly and was snapped at rudely that they thought this process would be quicker. Is this allowed??? qUicker for who!
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Old Mar 21, 2016, 3:11 am
  #694  
 
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Originally Posted by chspw1
I flew BA 556 from LHR to FCO yesterday.

Boarding was an utter nightmare. The flight was full ( I guess Italians leaving after the rugby) and a member of staff was walking the lines trying to persuade people to check in luggage at the gate. Anyone who checked luggage was then allowed to stand behind the counters; with the consequence that about 40 people were allowed to board immediately and fast track then had to cue.

I queried the staff on handing my boarding pass over why priority boarding was not being operated properly and was snapped at rudely that they thought this process would be quicker. Is this allowed??? qUicker for who!
Quicker for getting the flight away on time, I guess. For me the main benefit of fast track is getting overhead locker space near my seat, so if they got ahead of me by giving up most of their hand luggage, I wouldn't be massively bothered, though 40 sounds like a big number. YMMV of course.
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Old Mar 21, 2016, 4:19 am
  #695  
 
Join Date: Jul 2009
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Zurich to Heathrow last night, called the entire list of priority boarding option in one go. And as it was a Zurich flight, that was practically half the (very full) plane.
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Old Mar 21, 2016, 4:42 am
  #696  
 
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Originally Posted by chspw1
Anyone who checked luggage was then allowed to stand behind the counters; with the consequence that about 40 people were allowed to board immediately and fast track then had to cue.
Yep, that seems to be becoming SOP (if it isn't already). Gate-check a large bag on a full SH flight, and you get to pre-board. Although as Oaxaca points out, they shouldn't take up too much overhead luggage room as a result...
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Old Mar 21, 2016, 4:46 am
  #697  
 
Join Date: Dec 2010
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Originally Posted by Markie
On my LHR-SIN flight last Saturday there was a man in a suit working the line and pulling out First Class passengers and sending them to the front. All pre-boards had already gone on.
After that they said 'Club World, Gold Silver and oneworld card holders' using any line to come forwards'.
It was like a stampede as people tried to work out the shortest line and ran towards the desks.
I flew in F recently LH from LHR and they asked for 1st to come forwards and I had to fight through the crowd to get to the gate!
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Old Mar 21, 2016, 7:38 am
  #698  
 
Join Date: Nov 2010
Location: Bristol
Programs: BA GGL, UA Plat, DL Plat, Hilton Diamond
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This is a 241 offer: DYKWIA and boarding process combined

Our OSL-LHR the other night had a family with 2 wheelchair-bound children. They were quite properly taken down first and we were then the next party immediately behind.

The aircraft was not quite ready so were held at the door for a couple of minutes. As we stood there, a tall well-dressed gent sidled past us, then past the family (!!!) and timed his arrival to the second the Tensa was released...

So onto the aircraft he goes and disappears somewhere down the back with not a word spoken by anyone

We'd had a few beers in the (quite nice) OSL lounge so were gigglesome rather than aghast at his behaviour but for goodness sake, pushing in front of disabled kids ?
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Old Mar 21, 2016, 11:41 am
  #699  
 
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At JFK last week it was the usual "F, CW, WTP, Gold, Silver, Bronze, Emerald, Sapphire and Ruby, Nectar Card Holders, Chancers, Prancers and Dancers can all board at your own convenience."
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Old Mar 21, 2016, 11:51 am
  #700  
 
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Originally Posted by Wozza2404
At JFK last week it was the usual "F, CW, WTP, Gold, Silver, Bronze, Emerald, Sapphire and Ruby, Nectar Card Holders, Chancers, Prancers and Dancers can all board at your own convenience."
Same in TLV last week.
Ironically they used to control boarding like an american airline before the changes!
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Old Mar 21, 2016, 12:10 pm
  #701  
 
Join Date: Apr 2011
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T3 A380 to MIA the other week was the usual zoo. They were trying to get people to sit down, more chance of Scotland winning the world cup. It is actually quite amusing watching the varying levels of panic. I tend to hover around the big shiny metal thingys just to the left side of the start of the tensas by the seats. Once Club is called, yoink, right in there.

Last edited by jcm9000; Mar 21, 2016 at 12:31 pm
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Old Mar 21, 2016, 12:35 pm
  #702  
 
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Originally Posted by stewaran
Same in TLV last week.
Ironically they used to control boarding like an american airline before the changes!
Speaking of American Airlines, I was called by name to the desk at LAX before boarding and then preboarded by their Concierge Key rep as a "valued AA partner customer". So it seems AA treats BA GGLs better than BA does these days!
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Old Mar 21, 2016, 1:19 pm
  #703  
 
Join Date: Sep 2006
Location: South Africa
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Originally Posted by internetplumber
Yep, that seems to be becoming SOP (if it isn't already). Gate-check a large bag on a full SH flight, and you get to pre-board. Although as Oaxaca points out, they shouldn't take up too much overhead luggage room as a result...
So this is effectively saying the best way to board is to take a big suitcase through security then gate check. Then get priority boarding with whatever else you may have

Sorry this is not acceptable as far as Im concerned. If BA wish to advertise this fine, otherwise please board accordingly.
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Old Mar 21, 2016, 3:56 pm
  #704  
DS7
 
Join Date: Jun 2010
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At Toronto a few weeks ago, First...then Gold card holders, then Club????
What is the correct sequence?
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Old Mar 22, 2016, 11:44 am
  #705  
 
Join Date: May 2015
Location: BAH/DMM, DFW, HYD
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BA193 from LHR to DFW yesterday. Cramped gate area and a zoo of people lining up to board. Oddly, special assistance/pre-board was called first, but it was nearly 30 minutes later until priority pax were called. F/J/Gold/Silver/Emerald/Sapphire boarded first. GA manning Fast Track turning people away (mostly Bronzes waving their cards).
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