New Boarding Process- has anyone noticed an improvement?
Oct 2, 15, 7:55 am
#271
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Silver
Posts: 3,788
Slightly OT, but thats the car park effect. I have just taken delivery of a rather expensive, shiny new charabang (not a VW, Audi, Skoda etc.) 
and always seek out the quietest part of a car park, to protect my bodywork. You can virtually guarantee that 1 hour or so later, someone has parked right next to me in an adjacent space - with plenty of other vacant spaces around.
Why do people do this? Perhaps, someone who does this, can explain the rationale as the people who do this would appear to be numerous!
and always seek out the quietest part of a car park, to protect my bodywork. You can virtually guarantee that 1 hour or so later, someone has parked right next to me in an adjacent space - with plenty of other vacant spaces around. Why do people do this? Perhaps, someone who does this, can explain the rationale as the people who do this would appear to be numerous!
Oct 2, 15, 8:19 am
#272
Join Date: Nov 2014
Location: London
Programs: BAEC Silver, M&M, HHonors Gold
Posts: 1,207
I sent a webmail to Customer services about the failure to adopt the new process on my previous 3 services out of LHR to NCL, 2 of which caused baggage issues.
(...)
They made no reference to the fact that my complaint was that they were failing to implement them, and advised that the staff are highly trained and they're really proud of the service they offer.
Honestly, I actually laughed when I read it
(...)
They made no reference to the fact that my complaint was that they were failing to implement them, and advised that the staff are highly trained and they're really proud of the service they offer.
Honestly, I actually laughed when I read it
"We're very grateful you've taken the time to let us know what happened when you travelled with us and as a frequent flyer, we rely on your feedback. I’ve sent the details of your complaint to our Customer Experience team who meet often to talk about any problems that have been brought to our attention.
Their goal is to make sure we can fix any issues as soon as possible to stop them happening again, or at least to put plans in place so we know how to solve them. Sometimes it can take time for us to fix the problems we’re having, but we’ll always work hard to make sure they’re resolved. Our Management team are interested in speaking to our customers. They often meet with small groups of passengers to answer any questions they might have and to learn more about their views."
In my case it was chaos at boarding, allowing general boarding at the same time and fact that there was no space in overhead lockers in CE because economy passengers dumped their bags there on a way to the back.
On another note, I don't seem to suffer from car park effect :-) I park away from other cars and it usually stays that way.
Oct 2, 15, 8:51 am
#273
Join Date: Feb 2012
Programs: BA LifetimeGold GGL/CCR
Posts: 1,140
Last Tuesday on a SH flight the FA was very attentive and when some ET pax put baggage in overhead lockers in CE she acted immediately and told them they had to put their baggage in the overhead lockers close to their seats in ET 'for safety reasons'. At the end of the boarding process overhead lockers were full, except in CE and three or four roller bags were brought from ET to CE. The safety reason was gone, vanished in air. My question : why are CC bluntly lying to pax? The FA could better have said: it is BA policy that ET pax have to put their baggage in the ET cabin instead of saying that it was for safety reasons.
Oct 2, 15, 9:01 am
#274
Join Date: Dec 2014
Location: UK
Programs: British Airways Gold, IHG Spire Elite, HHonours Gold.
Posts: 403
Last Tuesday on a SH flight the FA was very attentive and when some ET pax put baggage in overhead lockers in CE she acted immediately and told them they had to put their baggage in the overhead lockers close to their seats in ET 'for safety reasons'. At the end of the boarding process overhead lockers were full, except in CE and three or four roller bags were brought from ET to CE. The safety reason was gone, vanished in air. My question : why are CC bluntly lying to pax? The FA could better have said: it is BA policy that ET pax have to put their baggage in the ET cabin instead of saying that it was for safety reasons.
Oct 2, 15, 12:07 pm
#275
Join Date: Aug 2008
Location: San Francisco
Programs: AA EXP; Marriott BonVoy Titanium Elite, Marriott LT Plat.
Posts: 1,665
Slightly OT, but thats the car park effect. I have just taken delivery of a rather expensive, shiny new charabang (not a VW, Audi, Skoda etc.) and always seek out the quietest part of a car park, to protect my bodywork. You can virtually guarantee that 1 hour or so later, someone has parked right next to me in an adjacent space - with plenty of other vacant spaces around.
Why do people do this? Perhaps, someone who does this, can explain the rationale as the people who do this would appear to be numerous!
and always seek out the quietest part of a car park, to protect my bodywork. You can virtually guarantee that 1 hour or so later, someone has parked right next to me in an adjacent space - with plenty of other vacant spaces around. Why do people do this? Perhaps, someone who does this, can explain the rationale as the people who do this would appear to be numerous!
Good Point!!
Oct 2, 15, 12:19 pm
#276
Join Date: Mar 2015
Programs: BA Silver
Posts: 171
This evenings 2777 JER to LGW was not the new process. CE, Gold, Silver, Bronze and all the OW equivalents together.
The announcement did make mention to yellow tagged bags going under your seat, and again on the plane, but haven't seen any on any bags. Looking around there are also no bags under seats at all.
First time on a refurbed 319 from JER as have got the safety demonstration on video. How novel (but probably not for everyone else!)
The announcement did make mention to yellow tagged bags going under your seat, and again on the plane, but haven't seen any on any bags. Looking around there are also no bags under seats at all.
First time on a refurbed 319 from JER as have got the safety demonstration on video. How novel (but probably not for everyone else!)
Oct 3, 15, 9:00 am
#277
Join Date: Jan 2015
Location: London/Glasgow
Programs: BAEC Silver (lapsed HNL Gold), Avis Preferred, IHG Spire, Hilton Gold, Marriot Gold
Posts: 339
Last Saturday for an early morning T3 departure it was Golds first, much to the consternation of the Silvers crowding the gate area. Seemingly a lot of Golds.
This week at MUC it was a scrum with 2 queues for the 2 B gates BA use, ruthless policing of the 2-bag policy but limited policing of boarding by status.
This week at MUC it was a scrum with 2 queues for the 2 B gates BA use, ruthless policing of the 2-bag policy but limited policing of boarding by status.
Oct 3, 15, 9:10 am
#278
Join Date: Jul 2012
Programs: BAEC Gold, Hilton Diamond, SPG Gold, IHG Platinum Ambassador, Club Carlson Gold
Posts: 349
Boarding last week for TXL at LHR they did follow the procedure but those who boarded too early - which seemed to be everyone ahead of me - were told about the new procedure "for next time"
Oct 3, 15, 1:59 pm
#279
Join Date: Jan 2009
Location: Cheltenham
Programs: BA Gold, Star Alliance Gold, HHonors Diamond
Posts: 536
New Boarding Process- has anyone noticed an improvement?
Manchester - called everyone from Gold to Bronze that resulted in a scrum onto the plane.
On the positive side. Anyone not having status was told to wait
On the positive side. Anyone not having status was told to wait
Oct 3, 15, 3:33 pm
#280
Join Date: Jul 2008
Location: London
Programs: BA Gold, A3 *Gold
Posts: 880
Also because if the CE lockers are full early and CE pax have to head back to get their bags on arrival it could cause all sorts of unsafe scrambles and pushing and shoving.
Oct 3, 15, 3:42 pm
#281
Join Date: Jan 2007
Posts: 4,490
Oct 4, 15, 5:42 am
#282
Join Date: Apr 2015
Location: SYD
Programs: BAEC GGL, HH D, QFF, EB
Posts: 387
Its been a complete mix over the last couple of flights.
DUB x2 called Gold, Silver, Bronze plus OW equivalents and CE al at once, caused a huge scrum. On the second DUB they called up passengers with children first ended up with family's with teenagers boarding first, they were actively walking the gate area checking bag size though.
LHR - HEL, at LHR called all priority passengers but no staff checking passes at gate (had already passed a BP check to enter gate area). At HEL called CE and Gold first followed by silver but was a bus transfer with everyone mixed in.
LHR - AMS, called new system and were turning away a lot of people (cue arguments "I am silver/bronze and get priority boarding" "Sorry sir/ma'am we did announce the new sequence".
AMS - LCY, called new system and were checking bags at gate.
LHR - MIA, at LHR was new system and turning away at gate with PA's to say "We are only boarding First, Club and Gold at the moment". At MIA who know's as no-one could understand the lady making the PA whereas when her colleague made an annoucement earlier it was crystal clear.
DUB x2 called Gold, Silver, Bronze plus OW equivalents and CE al at once, caused a huge scrum. On the second DUB they called up passengers with children first ended up with family's with teenagers boarding first, they were actively walking the gate area checking bag size though.
LHR - HEL, at LHR called all priority passengers but no staff checking passes at gate (had already passed a BP check to enter gate area). At HEL called CE and Gold first followed by silver but was a bus transfer with everyone mixed in.
LHR - AMS, called new system and were turning away a lot of people (cue arguments "I am silver/bronze and get priority boarding" "Sorry sir/ma'am we did announce the new sequence".
AMS - LCY, called new system and were checking bags at gate.
LHR - MIA, at LHR was new system and turning away at gate with PA's to say "We are only boarding First, Club and Gold at the moment". At MIA who know's as no-one could understand the lady making the PA whereas when her colleague made an annoucement earlier it was crystal clear.
Oct 6, 15, 8:03 am
#283
Join Date: May 2015
Location: Surrey UK
Programs: BA GGL/CCR, Avis Presidents Club, Majestic Platinum*
Posts: 136
Summary of the past month is LHR departures mixed but giving implementation a good go in the main but so far outstation departures from GOT and ARN have been a joke - same scrum as usual and the same baggage dump and runs unimpeded by crew.
When implemented it seems to work well in the main but on a full flight it's still a game of luggage Jenga to see what can be moved to make room without the whole locker falling out!
When implemented it seems to work well in the main but on a full flight it's still a game of luggage Jenga to see what can be moved to make room without the whole locker falling out!
Oct 6, 15, 12:16 pm
#284
Join Date: Feb 2008
Location: Canada
Programs: BA Silver
Posts: 1,242
Summary of the past month is LHR departures mixed but giving implementation a good go in the main but so far outstation departures from GOT and ARN have been a joke - same scrum as usual and the same baggage dump and runs unimpeded by crew.
When implemented it seems to work well in the main but on a full flight it's still a game of luggage Jenga to see what can be moved to make room without the whole locker falling out!
When implemented it seems to work well in the main but on a full flight it's still a game of luggage Jenga to see what can be moved to make room without the whole locker falling out!
Oct 6, 15, 12:27 pm
#285
Join Date: Aug 2012
Posts: 2,676
LHR - gate A10 on Sunday for YYZ was confusing.
Old boarding process was announced. Then when the first person was getting turned away the new process was announced. But the person who was turned away was WTP with no status and promptly walked to another desk and was let through.
Plenty of yellow tags in evidence - but a bit of a half-hearted attempt at applying them at the gate by a lady who wandered through the crowd and applied precisely one more tag - and walked straight past me with my 2 pieces (and no yellow tag) without checking my boarding pass.
Old boarding process was announced. Then when the first person was getting turned away the new process was announced. But the person who was turned away was WTP with no status and promptly walked to another desk and was let through.
Plenty of yellow tags in evidence - but a bit of a half-hearted attempt at applying them at the gate by a lady who wandered through the crowd and applied precisely one more tag - and walked straight past me with my 2 pieces (and no yellow tag) without checking my boarding pass.
