Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > British Airways | Executive Club
Reload this Page >

New Boarding Process- has anyone noticed an improvement?

New Boarding Process- has anyone noticed an improvement?

Old Sep 27, 15, 9:59 pm
  #241  
 
Join Date: Jul 2014
Location: Buckinghamshire
Programs: BAEC Gold Guest List, Hilton Honours Diamond, Accor Gold
Posts: 2,294
Gatwick-Barcelona 3 Sep: No priority boarding call at all! For an 18.50 flight the gate staff simply began boarding. We were at the back of a long queue, and when we reached the front, other Gold members charged from behind and pushed ahead, probably rightly under the 'board when you like' policy. The lack of any clear control resulted in some fellow Club Europe passengers boarding late and finding they had to put their hand luggage in the hold! Hardly a premium experience!

On the rtn Barcelona-Gatwick service on 9 Sep things were a bit more under control, apart from calling the flight as the plane sauntered up to the gate after landing. A member of staff patrolled the queues and examined everyone's tickets. There was a clear call for Club Europe and Gold / Silver / Bronze members first.
Dicksbits is offline  
Old Sep 27, 15, 10:59 pm
  #242  
 
Join Date: Sep 2014
Programs: BA Gold
Posts: 156
On a recent flight from BRU-LHR the priority boarding queue was probably longer than the non-priority queue. It was so long in fact it was almost blocking access to other gates and was hard to see exactly where it ended. When I joined what I thought was the back I was tartly told that "the queue starts over there". I noticed the gentleman concerned was a Bronze level member sitting in row 20 something.

The boarding announcement was made applying the new policy of Club/Gold followed by Silver etc. As I was both Club and Gold I made a point of cutting through the queue by asking this gentleman to excuse me as I made my way to board the aircraft!

In the end the boarding process took just as long as on previous occasions due to excessive amounts/over sized hand luggage.
winchpete is offline  
Old Sep 28, 15, 2:40 am
  #243  
V10
 
Join Date: Aug 2012
Location: Provincie Antwerpen, Vlaanderen, Belgi
Programs: MUCCI Gold
Posts: 2,510
Originally Posted by winchpete
On a recent flight from BRU-LHR the priority boarding queue was probably longer than the non-priority queue. It was so long in fact it was almost blocking access to other gates and was hard to see exactly where it ended. When I joined what I thought was the back I was tartly told that "the queue starts over there". I noticed the gentleman concerned was a Bronze level member sitting in row 20 something.

The boarding announcement was made applying the new policy of Club/Gold followed by Silver etc. As I was both Club and Gold I made a point of cutting through the queue by asking this gentleman to excuse me as I made my way to board the aircraft!

In the end the boarding process took just as long as on previous occasions due to excessive amounts/over sized hand luggage.
BRU is a bit of a mess generally - there's just nowhere for more than one boarding queue to go.

With the new boarding system it'll result in more moments like this as the priority boarding scrum stops being a queue and separates into silvers and bronzes waiting their turn. Any golds or CE passengers in the lounge that wait for the boarding announcement will find that it's invariably already started by the time they get down there, and have to work their way past the aforementioned groups with the possibility of the sort of reception that you mention.

I don't necessarily blame the bronze member for speaking up either - anyone regularly travelling this route when the old single priority boarding system was in effect will have witnessed people taking advantage of the general confusion over the queue to push their way in, particularly when coming from the lounge.
V10 is offline  
Old Sep 28, 15, 3:33 am
  #244  
 
Join Date: Jan 2000
Programs: Latinpass Million Miler. BA Gold.
Posts: 3,542
Originally Posted by lindauk2014
Flew back from AMS yesterday. As normal, EC made up most of flight and formed a nice friendly queue. Muffled announcment and some people started leaving the queue to go to the front. Others followed. What had been a queue then turned into a scrum. Someone shouted for the BA staff to explain what was happening and the lady said "we are boarding CE and Gold - no-one else". Trouble was, any CE/Gold at the back of the scrum then had to pick their way through the mass.
I can understand why they would do it - but the queues are always so long for priority boarding that you generally have to take the word of the person in front of you as to what you are in the queue for.
I did experience in TLS last week but that seemed a bit easier.
Tweeted BA last night - i'm sure would be okay if everyone knew what the new procedure was and the airport staff would make clear announcements.
I came back from AMS last night. Announcement was made and boarding was as per procedure, and non-business and non-Gold passenger were sent back.

Same on the way out from LHR.
BlackBerryAddict is offline  
Old Sep 28, 15, 3:35 am
  #245  
 
Join Date: Feb 2012
Programs: BA LifetimeGold GGL/CCR
Posts: 1,140
Originally Posted by V10
BRU is a bit of a mess generally - there's just nowhere for more than one boarding queue to go.
At BRU there are always two boarding queues. There is one for priority and one for general boarding, well separated. The new procedure complicates it because now the priority boarding is in different steps: first CE/gold, then silver, then bronze. They make the boarding procedure announcement very clearly but people do not always comply. They are checking if people have the right priority for boarding and are sending people back who do not have the right priority. I have seen a bronze member who had to go back when only CE/Gold were boarding.
In my opinion the new boarding procedure does not speed up boarding at BRU. It results in CE/Gold to board first though.
The new limits for the hand baggage dimensions are not enforced. People board with larger items, which is normal since it is a very short flight and people not connection at LHR try to avoid checking bags.
Full flights can result in hand baggage storage delays which the agents at BRU try to anticipate by starting boarding early. In general I would say that the agents acting for BA at BRU are doing a great job!
vibguy is offline  
Old Sep 28, 15, 3:50 am
  #246  
 
Join Date: Nov 2011
Location: London
Programs: BA Gold, SQ Gold
Posts: 3,969
Originally Posted by BlackBerryAddict
I came back from AMS last night. Announcement was made and boarding was as per procedure, and non-business and non-Gold passenger were sent back.

Same on the way out from LHR.
I flew back from AMS yesterday too (on the LCY flight) and had exactly the same experience as you. Worked so well we were actually done, boarded and pushed back 5 minutes early (and then promptly had to taxi to that runway that might as well be in Belgium)
darthlemsip is offline  
Old Sep 28, 15, 3:53 am
  #247  
 
Join Date: Apr 2014
Posts: 211
At BRU there are always two boarding queues. There is one for priority and one for general boarding, well separated. The new procedure complicates it because now the priority boarding is in different steps: first CE/gold, then silver, then bronze. They make the boarding procedure announcement very clearly but people do not always comply. They are checking if people have the right priority for boarding and are sending people back who do not have the right priority. I have seen a bronze member who had to go back when only CE/Gold were boarding.
In my opinion the new boarding procedure does not speed up boarding at BRU. It results in CE/Gold to board first though.
The new limits for the hand baggage dimensions are not enforced. People board with larger items, which is normal since it is a very short flight and people not connection at LHR try to avoid checking bags.
Full flights can result in hand baggage storage delays which the agents at BRU try to anticipate by starting boarding early. In general I would say that the agents acting for BA at BRU are doing a great job!
This is true for most outstations. The staff are caught in the middle of trying to implement an ill thought out process that doesn't even make any difference what so ever to the length of the boarding process and Policing passengers, some of whom believe the rules don't apply to them.
wythy is offline  
Old Sep 28, 15, 6:17 am
  #248  
 
Join Date: Feb 2015
Programs: Gold Actually
Posts: 270
Flew back from Rome(FCO) to LGW in CLUB and the new boarding was used - what a complete waste of time.
We went from H13 and as such it is a bus ride to the plane.
Club was called and then gold but as we all got on the same bus and then had to wait for all the rest of the plane to fill the bus up - get to plane and a big mad dash by some of the other flyers to get on the plane.
I just waited until they all got off to board.

However the crew were fantastic and had a lovely beef curry for lunch

LGW was a disgrace as all of the priority bags came out last....
Castle25 is offline  
Old Sep 28, 15, 6:29 am
  #249  
 
Join Date: Apr 2009
Location: London, UK
Programs: QF Gold
Posts: 163
Can they at least get the gate screens to show the current boading group? If you turn up mid-boarding process, who knows whether to hang back or risk rejection if your group is not boarding yet
wellsy is offline  
Old Sep 28, 15, 6:41 am
  #250  
 
Join Date: Jan 2007
Posts: 4,490
Originally Posted by wellsy
Can they at least get the gate screens to show the current boading group? If you turn up mid-boarding process, who knows whether to hang back or risk rejection if your group is not boarding yet
I've arrived at boarding once for the screen to say 'boarding to commence shortly' or something like that, then thought OK I'll go up anyway as it wasn't long before departure...... only to get on the plane and find almost everyone seated already!
flashware is offline  
Old Sep 28, 15, 7:31 am
  #251  
 
Join Date: Nov 2002
Location: London, UK
Programs: BA Gold (and other non-status plastic)
Posts: 1,858
Originally Posted by BlackBerryAddict
I came back from AMS last night. Announcement was made and boarding was as per procedure, and non-business and non-Gold passenger were sent back.
Originally Posted by darthlemsip
I flew back from AMS yesterday too (on the LCY flight) and had exactly the same experience as you. Worked so well we were actually done, boarded and pushed back 5 minutes early (and then promptly had to taxi to that runway that might as well be in Belgium)
Ha! I lucked out then. I was coming back from AMS on the LGW last night, and no boarding announcement was made at all. It just started boarding, and the gate agent was taking people alternately from the priority and non-priority queue. A very pushy Silver couple in row double-digit-something-or-other barged in front of me. Lovely. (To be fair, another agent was trying to enforce further down the queue, but she was fighting losing battle...)

The agent was much too busy putting yellow tags on people's bags to worry about enforcing any kind of priority (Me: "I only have one, small [soft, non-rollaboard] bag", Agent: "the flight is full", Me: "I'm in row 1", Agent: "Put it under the seat in front of you" )
kt74 is offline  
Old Sep 28, 15, 7:44 am
  #252  
 
Join Date: Nov 2014
Location: London
Programs: BAEC Silver, M&M, HHonors Gold
Posts: 1,207
Originally Posted by Castle25
LGW was a disgrace as all of the priority bags came out last....
Priority stickets doesn't seem to work in London ... Not sure what's the point of them if baggage handlers don't make any effort when loading and unloading plane and puttin bags in belts.
Richmond_Surrey is offline  
Old Sep 28, 15, 9:36 am
  #253  
 
Join Date: Jan 2000
Programs: Latinpass Million Miler. BA Gold.
Posts: 3,542
Originally Posted by darthlemsip
I flew back from AMS yesterday too (on the LCY flight) and had exactly the same experience as you. Worked so well we were actually done, boarded and pushed back 5 minutes early (and then promptly had to taxi to that runway that might as well be in Belgium)
Originally Posted by kt74
Ha! I lucked out then. I was coming back from AMS on the LGW last night, and no boarding announcement was made at all. It just started boarding, and the gate agent was taking people alternately from the priority and non-priority queue. A very pushy Silver couple in row double-digit-something-or-other barged in front of me. Lovely. (To be fair, another agent was trying to enforce further down the queue, but she was fighting losing battle...)

The agent was much too busy putting yellow tags on people's bags to worry about enforcing any kind of priority (Me: "I only have one, small [soft, non-rollaboard] bag", Agent: "the flight is full", Me: "I'm in row 1", Agent: "Put it under the seat in front of you" )
They were also proactively tagging second bags. But then they did have time because our flight was delayed.

Passport control was crap though in Amsterdam. (Not BA's fault, I know). They closed most of the security lanes to allow passport control to catch up.

And I wasn't impressed with the lounge. No food whatsoever, except crisps, pickles and tiny stroopwafels.

Plus a woman came and sat exactly right next to us (twice) in an otherwise almost empty lounge
BlackBerryAddict is offline  
Old Sep 28, 15, 10:28 am
  #254  
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,641
Originally Posted by Richmond_Surrey
Priority stickets doesn't seem to work in London ... Not sure what's the point of them if baggage handlers don't make any effort when loading and unloading plane and puttin bags in belts.
The main function of priority tags is to stop passengers asking for priority tags.
Globaliser is offline  
Old Sep 28, 15, 10:41 am
  #255  
 
Join Date: Nov 2010
Location: Bristol
Programs: BA GGL, UA Plat, DL Plat, Hilton Diamond
Posts: 2,380
Deleted due to fat fingers

Last edited by Fitch; Sep 28, 15 at 10:42 am Reason: Oops
Fitch is offline  

Thread Tools
Search this Thread