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New Boarding Process- has anyone noticed an improvement?

New Boarding Process- has anyone noticed an improvement?

Old Aug 30, 2015, 4:58 pm
  #136  
 
Join Date: Jan 2006
Location: Glasgow / London
Programs: BA GGL
Posts: 3,457
Flew LHR-GLA on Friday and back this evening. Usual boarding scrum, with all fast tracks being called at once.
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Old Aug 30, 2015, 11:59 pm
  #137  
 
Join Date: Sep 2006
Location: NE England
Programs: BAEC Gold; Priority Club Gold
Posts: 448
YVR - LHR on Saturday: new boarding processes used, seemed to work
LHR - NCL on Sunday: no sign of the new process, just priority boarding (without the screens indicating that the flight was boarding), then everyone else in one go.

I don't understand the inconsistency.
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Old Aug 31, 2015, 12:30 am
  #138  
 
Join Date: Oct 2004
Location: Lausanne Switzerland
Programs: BA Gold; Swiss Blue
Posts: 1,244
New Boarding Process- has anyone noticed an improvement?

GVA Friday had an agent checking eligibility going into the fast track....

LHR - GLA also Friday called new procedure but fell apart a bit as they could not reconcile our biometrics as we had been moved from the delayed previous flight... Very slow boarding as lots were in the same situation...

GLA-LHR Sunday afternoon worked a dream but they have it all laned and use from and rear doors

LHR-GVA Sunday evening new procedure and worked well.

LHR
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Old Aug 31, 2015, 12:35 am
  #139  
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LHR-NCE on Friday - The gate agent made the various announcements, having previously checked individual boarding passes in the queue.

However, as a Fast-Track queue had already formed, they did not send anyone to the back...unless the 20 people ahead of me were all CE and Gold (which, upon boarding, it was clear they were not).

Worth pointing out that at the same time as we were waiting to board, an LHR-MAN flight was also being prepared. The gate agent made 3 announcements advising people of the new boarding process, and requested people do not queue in the Fast-Track section until their status has been called. The pax listened and it seemed to be much smoother than our NCE flight.
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Old Aug 31, 2015, 12:46 am
  #140  
 
Join Date: Sep 2011
Location: London
Programs: BA Gold
Posts: 1,480
New process applied very well in Philadelphia last night. First pax were called first. By the time I got to the gate, CW and Silvers had just been invited to board, but one of the agents proactively sought out F passengers to escort them to the front of the line. ^
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Old Aug 31, 2015, 2:34 am
  #141  
 
Join Date: Aug 2015
Programs: BA Silver, SkyTeam Elite Plus, Star Alliance Gold (status match)
Posts: 31
Flew LHR-OTP on Friday - old boarding process, with "Club, Gold, Silver Bronze" called forth. At which point everyone joined the FastTrack queue

I also got my HUGE laptop backpack (Samsonite Spectrolite 17") tagged to be placed under the seat, although it would clearly not fit and it was WAY over personal bag "old" limits - did not feel guilty as it was my only carry on though
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Old Aug 31, 2015, 2:40 am
  #142  
 
Join Date: Apr 2010
Location: East Anglia, England
Programs: BA Gold
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This mornings LHR-CPH was called as CE, Gold and Silver. Then the next group of Bronze and ET. Mind, the flight was probably about half full if that. Still, it did not stop people from queuing up

H
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Old Aug 31, 2015, 2:53 am
  #143  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
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Originally Posted by radui
Flew LHR-OTP on Friday - old boarding process, with "Club, Gold, Silver Bronze" called forth. At which point everyone joined the FastTrack queue
Welcome and salut to Flyertalk radui, welcome to the British Airways board, it's great to see you here and I hope you had a good flight to Romania even if it had a slightly rocky start. Thanks for sharing your experiences and please continue to participate here.
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Old Aug 31, 2015, 5:09 am
  #144  
Ziz
 
Join Date: Feb 2008
Location: Canada
Programs: BA Silver
Posts: 1,256
This morning to arn (my first in a now weekly commute!) it was ce, gold, silver all at once and then everyone else.
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Old Aug 31, 2015, 5:52 am
  #145  
 
Join Date: Sep 2013
Location: London
Programs: BA Gold; FB Silver; SPG; IHG Gold
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Originally Posted by msm2000uk
LHR-NCE on Friday - The gate agent made the various announcements, having previously checked individual boarding passes in the queue.

However, as a Fast-Track queue had already formed, they did not send anyone to the back...unless the 20 people ahead of me were all CE and Gold (which, upon boarding, it was clear they were not).

Worth pointing out that at the same time as we were waiting to board, an LHR-MAN flight was also being prepared. The gate agent made 3 announcements advising people of the new boarding process, and requested people do not queue in the Fast-Track section until their status has been called. The pax listened and it seemed to be much smoother than our NCE flight.
Interesting and just goes to show how important the role of the gate agents is. Ex LHR it seems to have worked smoothly from my experience, but enforcement at outstations seems mixed. HAM was very efficient and assiduous, LYS seemed less so, but that might be due to the configuration of the gate, and I am travelling to VIE later this week, so will be able to gauge whether they have got their act together over there, because my boarding experiences there are usually pretty crap.
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Old Aug 31, 2015, 5:59 am
  #146  
 
Join Date: Jun 2005
Location: KSA
Programs: BA GfL, UA Gold, EK Silver, Hilton LT Diamond, Marriott LT Titanium, IHG Plat
Posts: 1,254
Why don't BA just do what UA does and you have a few lines roped off for different classes/zones.

I know space is limited but you could easily change the fast track line to be F/J, the Eco line to be Gold/Silver and then you let everyone else board after that.

If there is no queue management then nothing will ever change as it's just too difficult on a consistent basis to hold back the masses (and the gate agents just get bored trying, sooner or later)
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Old Aug 31, 2015, 6:02 am
  #147  
 
Join Date: Dec 2013
Location: Aberdeen
Programs: BA Gold, Hilton Diamond, Accor Gold
Posts: 751
Does anyone know what row numbers they call first on a 320 domestic after the priority passengers?
Daughter has enough TPs for Silver but short of one BA metal flt for Bronze - if you get me. So I was trying to book a seat for her to board as soon as possible but she's got no priority at all at the moment.
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Old Aug 31, 2015, 7:01 am
  #148  
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Originally Posted by JamieABZ
Does anyone know what row numbers they call first on a 320 domestic after the priority passengers?
Daughter has enough TPs for Silver but short of one BA metal flt for Bronze - if you get me. So I was trying to book a seat for her to board as soon as possible but she's got no priority at all at the moment.
Normally, if that's the right word and it probably isn't, they board from the back. So you're looking at row 18 or 20 to 29 or thereabouts. If the flight isn't too full then row 23 or thereabouts is not a bad spot to be (apparently!), there is a good chance of an empty middle seat if single, and there isn't normally a space issue in the overheads. At ABZ they may well offload from the back too.
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Old Aug 31, 2015, 7:09 am
  #149  
 
Join Date: Dec 2013
Location: Aberdeen
Programs: BA Gold, Hilton Diamond, Accor Gold
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Thank you, 23 should do her then. I actually wonder why I always fight to get the front few rows when not in a hurry with connections etc, the back is often roomier with more overhead space as you say. She's a tad annoyed with me actually because I told her she would be silver by the time we came back from Vegas in the summer - I forgot about the BA metal criteria too. Bad dad.
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Old Aug 31, 2015, 7:19 am
  #150  
 
Join Date: Jan 2006
Location: Glasgow / London
Programs: BA GGL
Posts: 3,457
I got hit with the same thing last years! Both daughters on 720 points, but with only 3 BA flights. Had the option of a two week extension to squeeze in an extra flight and get them up to silver, but I ended up gifting them both Gold instead. Paid long hauls for the three of us are now very profitable on the Avios front
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