BA Refunds

Old Aug 12, 15, 4:03 am
  #1  
Original Poster
 
Join Date: Jan 2012
Posts: 125
BA Refunds

Hi All,

How long in general does it take for BA to process a refund on a J ticket?

I cancelled a flight last Wednesday and beyond the standard

Dear Customer,


Thank you for your application for a refund of the following booking

British Airways booking reference: XXXXXXX
We have received your information and are currently processing your refund.

We will refund any money owed to the card used to make the
booking and we will send you a confirmation email when it's been
done.


Yours Sincerely,

British Airways
I haven't heard anything at all


Thanking you
TheTino04 is offline  
Old Aug 12, 15, 4:14 am
  #2  
 
Join Date: Nov 2011
Location: London
Programs: BA Gold, SQ Gold
Posts: 3,839
Took exactly 5 weeks for me to get a refund recently
darthlemsip is offline  
Old Aug 12, 15, 4:18 am
  #3  
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Join Date: Jan 2012
Posts: 125
Originally Posted by darthlemsip View Post
Took exactly 5 weeks for me to get a refund recently
Seriously?

That's absolutely shocking

I'll give them a call but if it's anything approaching that timeline I'll be very unimpressed
TheTino04 is offline  
Old Aug 12, 15, 4:39 am
  #4  
 
Join Date: May 2013
Posts: 6,349
Of course your money is a handy part of BA's cashflow so no urgency on their part to return it....they can sit on it and earn a bit of interest.
simons1 is offline  
Old Aug 12, 15, 4:48 am
  #5  
 
Join Date: Mar 2008
Location: North West, UK
Programs: BA GfL (GGL/CCR), Hilton Diamond
Posts: 1,899
BA Refunds

I've reported this before but I waited 6 months for a refund of £3,500. So count yourself lucky if you get your refund in 5 weeks!
billinghamn is offline  
Old Aug 12, 15, 5:12 am
  #6  
 
Join Date: Jul 2006
Location: Bloomsbury
Programs: BA Silver, AF Ivory
Posts: 2,005
8 weeks for me, earlier in the year
dnajockey is offline  
Old Aug 12, 15, 5:14 am
  #7  
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Join Date: Jan 2012
Posts: 125
Presumably, you had been cajoling and chasing along the way?

It makes a mockery of a fully flexible tickets tbh
TheTino04 is offline  
Old Aug 12, 15, 5:52 am
  #8  
 
Join Date: Jan 2006
Location: Glasgow / London
Programs: BA Gold (GGL/CCR), HH Diamond, SPG Platinum
Posts: 3,390
Took me until last month to get a refund on a flight I took in the first week of January!
Filthy Monkey is offline  

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