Only Front Economy Cabin Appearing When Selecting Seats.
Jul 12, 2015, 10:02 pm
#1
Original Poster
Join Date: Aug 2010
Location: UK
Programs: BA Blue / AAdvantage Platinum
Posts: 9
Only Front Economy Cabin Appearing When Selecting Seats.
I am flying this thursday on BA from Singapore to LHR. When selecting my seat i am only shown ROWS 28 to 35 in economy. Is this what happens if all seats are taken in the rear or is this a strange configuration for a 777.
It just means that there are no emergency exit rows available to select.
Perhaps somebody has seen this before. If it is a problem with the website I would phone in case i can get a better seat.
thanks
It just means that there are no emergency exit rows available to select.
Perhaps somebody has seen this before. If it is a problem with the website I would phone in case i can get a better seat.
thanks
Jul 12, 2015, 11:32 pm
#2
FlyerTalk Evangelist
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Diamond Elite Amb, HH Diamond, Avis PC, Hertz PC, Sixt Platinum
Posts: 12,948
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 8_4 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/8.0 Mobile/12H143 Safari/600.1.4)
That's odd.
Assuming you're on BA16 on the 16th, flight is totally sold out and do it's certainly not a trimming issue.
There are plenty of seats already selected in further down the back so not sure why it won't show you them.
Are you certain you're not doing something wrong on your side, like not moving the seat map far back enough?
That's odd.
Assuming you're on BA16 on the 16th, flight is totally sold out and do it's certainly not a trimming issue.
There are plenty of seats already selected in further down the back so not sure why it won't show you them.
Are you certain you're not doing something wrong on your side, like not moving the seat map far back enough?
Jul 13, 2015, 12:11 am
#3
Join Date: Jan 2013
Location: MAN
Programs: None anymore
Posts: 220
I have exactly the same issue with an upcoming BA192 (DFW-LHR). MMB is only showing the smaller front section of the B773 (rows 28-35). This section is almost full with the only two seats available being middle seats. Plenty of empty seats further back, but MMB won't show me anything further back than row 35.
Jul 13, 2015, 1:21 am
#5
Join Date: Sep 2008
Location: Increasingly rarely on a plane
Programs: Losing status by the day
Posts: 611
Been reported a few times on 773 seat maps (I saw it last month):
missing seatmap section
I was able to select front seats with no problem via QR's website.
missing seatmap section
I was able to select front seats with no problem via QR's website.
Jul 13, 2015, 1:51 am
#6
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
Jul 13, 2015, 5:35 am
#7
Original Poster
Join Date: Aug 2010
Location: UK
Programs: BA Blue / AAdvantage Platinum
Posts: 9
Just want to say a massive "thanks" to those who chipped in with their suggestions.
I have just completed a tour of ONE WORLD airline sites and the end result is that i am showing 37K on my BA online record now.
Qatar Airlines allowed me to see all the seats but did not recognise my saphire status that would allow me to book the emergency exit rows ahead of OCI. So I changed to another seat at the back and then went back into BA. Magically the back of the plane was reunited with the front (!) with my new seat number. But BA still did not allow me to select an emergency exit row.
So Quantas did the final bit for me...
I have just completed a tour of ONE WORLD airline sites and the end result is that i am showing 37K on my BA online record now.
Qatar Airlines allowed me to see all the seats but did not recognise my saphire status that would allow me to book the emergency exit rows ahead of OCI. So I changed to another seat at the back and then went back into BA. Magically the back of the plane was reunited with the front (!) with my new seat number. But BA still did not allow me to select an emergency exit row.
So Quantas did the final bit for me...
Jul 13, 2015, 9:23 am
#8
Company Representative
Join Date: Jun 2015
Posts: 462
I am flying this thursday on BA from Singapore to LHR. When selecting my seat i am only shown ROWS 28 to 35 in economy. Is this what happens if all seats are taken in the rear or is this a strange configuration for a 777.
It just means that there are no emergency exit rows available to select.
Perhaps somebody has seen this before. If it is a problem with the website I would phone in case i can get a better seat.
thanks
It just means that there are no emergency exit rows available to select.
Perhaps somebody has seen this before. If it is a problem with the website I would phone in case i can get a better seat.
thanks
This seems to be a known issue caused by a recent update to our backend system. From what we know, it's effecting flights to Singapore, Hong Kong and Tokyo. We are currently working on a fix.
I am really sorry for this inconvenience.
Ahmed
Jul 13, 2015, 10:20 am
#9
Join Date: Jan 2005
Location: AMS
Programs: BA Gold; FB Gold; IHG Plat AMB
Posts: 46
Thanks for the info Ahmed. I've also had the same problem on my flight to LAX.
Jul 13, 2015, 11:12 am
#10
Join Date: Sep 2008
Location: Increasingly rarely on a plane
Programs: Losing status by the day
Posts: 611
Jul 13, 2015, 11:18 am
#11
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
Oct 20, 2015, 8:00 pm
#12
Join Date: Oct 2015
Location: Riviera di Levante, Italy
Programs: Executive Club Gold
Posts: 1
Still same problem on BA0169/BA0168 WT seat selection (at least from July), tested on Chrome, Firefox, IE and Android BA app.
I reported this issue on both BA.com and Executive Club help desk, up to today the only way to select 37A is at help desk.
Three months still not enough to fix it?
I reported this issue on both BA.com and Executive Club help desk, up to today the only way to select 37A is at help desk.
Three months still not enough to fix it?