British Airways mixed fleet/worldwide fleet
Aug 29, 15, 7:19 am
#151
Join Date: Jan 2003
Posts: 3,775
Originally Posted by Dave_C
I fly one the routes where I have to, but actually *dread* flying MF on longhaul in premium cabins.
Most recent experience was out to IAD in Club and it was rubbish. If you're lucky, you'll get what the manual tells them to do, slowly. Unlucky, and who knows what type of service you'll end up with.
At least with WW the crew know exactly what they're doing - if you get a crew at their best, then they are superb.
Most recent experience was out to IAD in Club and it was rubbish. If you're lucky, you'll get what the manual tells them to do, slowly. Unlucky, and who knows what type of service you'll end up with.
At least with WW the crew know exactly what they're doing - if you get a crew at their best, then they are superb.
That what you just posted is a load of bullspit!
MF crew know exactly what they should be doing as well as WW. As far as the CAA are concerned, "competent" cabin crew are those with at least three years continuous flying experience and somewhere approaching 60% of Mixed Fleet recruits have previous experience with other airlines.
ALL the MF Customer Service Managers (CSM) and In-Flight Business Managers (IBM) recruited externally have reached the requirements to be considered as "competent".
British Airways, itself, provides an unparallelled level of cabin crew training, not only in the demanding realms of safety, aviation medical and evacuation procedures but also in the cabin service training to equip crew to work confidently on the aeroplane type.
Regardless of age, (and the youthfulness of some of our Mixed Fleet colleagues often belies their ability), they should be able to deal professionally with our customers whether it be a member of our dear Royal Family, a Rock "Super" star, a Captain of Industry or a good old-fashioned backpacker taking a year out from university.
If the service is poor, then that is down to the individual - not the airline and not the Cabin Crew "Fleet" in which they work.
Aug 29, 15, 7:39 am
#152
Ambassador, British Airways Executive Club
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 13,291
Originally Posted by bealine
... Regardless of age, (and the youthfulness of some of our Mixed Fleet colleagues often belies their ability), they should be able to deal professionally with our customers whether it be a member of our dear Royal Family, a Rock "Super" star, a Captain of Industry or a good old-fashioned backpacker taking a year out from university...
Jan 23, 16, 5:51 pm
#153
Join Date: Jan 2016
Posts: 1
Unfair comments
I am shocked by some of the comments on here and the snobbish way some members have spoken about BA cabin crew as if they are somehow below them. Anyone who would complain about, I quote, "cutlery laid incorrectly, flat champagne later on the flight and table not laid for afternoon tea" should be barred from all BA flights for making such ludicrous comments.
Many of these staff members have degrees and aren't just "straight out of hair and beauty school" as other poster has previously suggested. Yes, WW fleet will obviously be more experienced. New recruits are on a different contract (MF) and will never fly with WW crew as this is being phased out. Therefore, over time, MF will become more competent with experience. I think it is wrong to judge young crew members as everyone has to start somewhere and experience and knowledge is built up over time.
P.S It is no wonder that there are "grumpy crew members" on board. I feel sorry for any crew member who has to deal with some of the people who have commented on this forum.
Many of these staff members have degrees and aren't just "straight out of hair and beauty school" as other poster has previously suggested. Yes, WW fleet will obviously be more experienced. New recruits are on a different contract (MF) and will never fly with WW crew as this is being phased out. Therefore, over time, MF will become more competent with experience. I think it is wrong to judge young crew members as everyone has to start somewhere and experience and knowledge is built up over time.
P.S It is no wonder that there are "grumpy crew members" on board. I feel sorry for any crew member who has to deal with some of the people who have commented on this forum.
Jan 25, 16, 7:12 am
#154
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 16,140
WW crew being phased out, nice. 
Jan 25, 16, 7:50 am
#155
Join Date: Feb 2009
Programs: Mucci, BA, Hilton.
Posts: 1,146
Originally Posted by Can I help you
WW crew being phased out, nice.
Welcome skyflygirl94! Little bit of a rant there to start you off, so you will probably fit in well.
I am always surprised at people here defending poor service. BA state what they offer in their cabins and the service level should be up to that. Ive had great flights and poor on both WW and MF. Age is really no excuse for poor service and at the same time it is no guarantee of good service.
Jan 25, 16, 8:33 am
#156
Join Date: Jul 2011
Programs: Mucci de la Cuisine Aérienne du Réseau Courte Durée de British Airways
Posts: 4,704
Originally Posted by skyflygirl94
I am shocked by some of the comments on here and the snobbish way some members have spoken about BA cabin crew as if they are somehow below them. Anyone who would complain about, I quote, "cutlery laid incorrectly, flat champagne later on the flight and table not laid for afternoon tea" should be barred from all BA flights for making such ludicrous comments.
Many of these staff members have degrees and aren't just "straight out of hair and beauty school" as other poster has previously suggested. Yes, WW fleet will obviously be more experienced. New recruits are on a different contract (MF) and will never fly with WW crew as this is being phased out. Therefore, over time, MF will become more competent with experience. I think it is wrong to judge young crew members as everyone has to start somewhere and experience and knowledge is built up over time.
P.S It is no wonder that there are "grumpy crew members" on board. I feel sorry for any crew member who has to deal with some of the people who have commented on this forum.
Many of these staff members have degrees and aren't just "straight out of hair and beauty school" as other poster has previously suggested. Yes, WW fleet will obviously be more experienced. New recruits are on a different contract (MF) and will never fly with WW crew as this is being phased out. Therefore, over time, MF will become more competent with experience. I think it is wrong to judge young crew members as everyone has to start somewhere and experience and knowledge is built up over time.
P.S It is no wonder that there are "grumpy crew members" on board. I feel sorry for any crew member who has to deal with some of the people who have commented on this forum.
