Chiller broke down, no breakfast for whole plane
May 27, 2015, 3:27 am
#1
Original Poster
Join Date: May 2004
Programs: UA 1K 2MM, BA Gold, SQ TPP
Posts: 1,487
Chiller broke down, no breakfast for whole plane
They gave out these "Please accept our apology" forms - should I expect to hear anything? (I'm surprised in this day and age they are still doing this on paper to be handed or mailed in - no online option.)
May 27, 2015, 3:36 am
#2
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,094
You can go online is you want, but when we give out the proactive letters in such cases as yours all the forms will be handled together and BA will know exactly what happened rather than your enquiry being handled as a one off and an investigation carried out.
May 27, 2015, 5:33 am
#3
Join Date: Sep 2001
Location: UK. BAEC AAdvantage
Programs: Mucci Des Oeufs Brouilles et des Canards
Posts: 3,671
Curious to know c1mth0g what flight this was on, the flight length and if it a 2 meal service or just one.
Just wondering if there were some components of the meal they could have served if they were part of the delivery, like a muffin or croissant etc.
Did they serve anything at all? Drinks and nibbles?
Just wondering if there were some components of the meal they could have served if they were part of the delivery, like a muffin or croissant etc.
Did they serve anything at all? Drinks and nibbles?
May 27, 2015, 5:36 am
#4
Join Date: Dec 2009
Location: near Heathrow
Programs: BA GGL/CCR, GfL (OWE), SA LifePlat (*G), BD Gold to the end, Hilton Diamond
Posts: 2,911
I wouldn't anticipate compensation higher than about £7.50 because that's all I'd value breakfast at, particularly East Coast USA to London night flights. They really aren't a highlight, even in CW. 
May 27, 2015, 6:08 am
#8
Join Date: Dec 2009
Location: near Heathrow
Programs: BA GGL/CCR, GfL (OWE), SA LifePlat (*G), BD Gold to the end, Hilton Diamond
Posts: 2,911
May 27, 2015, 6:24 am
#11
Join Date: Feb 2005
Programs: EL AL Matmid, BA Executive Club GfL, GGL/CCR, Hilton Diamond, Avis President's Club
Posts: 2,085
4000 Avios must be some sort of fixed amount. Two weeks ago they were short of one kosher meal LHR-TLV in Club World. I was dozing early in the flight so they gave the two that were loaded to the other passengers who had ordered. They found me a spare WT+ meal (which was not bad, but far less than the CW offering) and by the time I had arrived home from the airport I had an apologetic email and 4000 Avios waiting for me.