How can I get an answer from BA?
Apr 21, 2015, 10:01 am
#1
Original Poster
Join Date: Oct 2014
Location: London
Programs: Now BAEC Brown, fallen from 10 yrs BAEC Gold; Oyster 60+ Travelcard
Posts: 89
How can I get an answer from BA?
Mrs GL2 and I had booked (in last June so long awaited) a weekend break to Venice for last month, leaving on BA2582 ex LGW 08.05 Friday 20th March. We'd booked a Grand Canal view room, tickets to the opera at La Fenice, two dinners, motor launch from Marco Polo, OLCI'd, POUG'd for the return trip, packed etc. 18.00 on the Thursday 19th we received email informing us the 2582 had been cancelled and we were rebooked on the BA2588, arriving VCE at 20.50 on the Saturday evening. We declined this (had we taken it, we would have been in VCE for less than 18 hours before returning) and BA in due course refunded flight costs. We could find no alternative way of getting to VCE - apart from requiring an 8 hour stopover on Dusseldorf (Germanwings). Our not inconsiderable claim on our travel insurers requires confirmation from BA as to the reason for cancellation before insurers will process the claim.
I have emailed BA, used the contact button on ba.com but cannot get the required information and as a blue member, do not want a 30 min + hold on the telephone.
Does anyone have any suggestions?
I have emailed BA, used the contact button on ba.com but cannot get the required information and as a blue member, do not want a 30 min + hold on the telephone.
Does anyone have any suggestions?
Apr 21, 2015, 11:04 am
#3
FlyerTalk Evangelist
Join Date: Oct 2006
Location: London, UK
Programs: BA Gold, SQ Gold, KQ Platinum, IHG Diamond Ambassador, Hilton Gold, Marriott Silver, Accor Silver
Posts: 16,341
Phone - it may well not be a long wait and really it's one of the few ways to get a guaranteed immediate response (eventually). I also second the Twitter suggestion.
Apr 21, 2015, 12:54 pm
#5
Join Date: Oct 2010
Location: Alameda, CA, US
Programs: BAEC Gold (GGL/CCR), HHonors Diamond
Posts: 1,346
I don't want to have a Twitter or Facebook account, but yes, more and more companies insist on using those companies, be it for contact or participate in promotions/drawings. So far I have refused to sign up.
Apr 22, 2015, 6:11 am
#6
Suspended
Join Date: Apr 2015
Programs: Executive Club
Posts: 86
Mrs GL2 and I had booked (in last June so long awaited) a weekend break to Venice for last month, leaving on BA2582 ex LGW 08.05 Friday 20th March. We'd booked a Grand Canal view room, tickets to the opera at La Fenice, two dinners, motor launch from Marco Polo, OLCI'd, POUG'd for the return trip, packed etc. 18.00 on the Thursday 19th we received email informing us the 2582 had been cancelled and we were rebooked on the BA2588, arriving VCE at 20.50 on the Saturday evening. We declined this (had we taken it, we would have been in VCE for less than 18 hours before returning) and BA in due course refunded flight costs. We could find no alternative way of getting to VCE - apart from requiring an 8 hour stopover on Dusseldorf (Germanwings). Our not inconsiderable claim on our travel insurers requires confirmation from BA as to the reason for cancellation before insurers will process the claim.
I have emailed BA, used the contact button on ba.com but cannot get the required information and as a blue member, do not want a 30 min + hold on the telephone.
Does anyone have any suggestions?
I have emailed BA, used the contact button on ba.com but cannot get the required information and as a blue member, do not want a 30 min + hold on the telephone.
Does anyone have any suggestions?