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-   -   BA Future Labs New boarding experiment... (https://www.flyertalk.com/forum/british-airways-executive-club/1673131-ba-future-labs-new-boarding-experiment.html)

Markie Apr 19, 2015 3:57 am

If BA got rid of the zig-zag boarding lines and created straight lines by zones or rows (like UA does) it might not take too much space. Some people will join the lines and some will stay seated.
All my US flights are from LCY for the next couple of months so I won't get to enjoy the new trial

msm2000uk Apr 19, 2015 5:37 am


Originally Posted by 710 77345 (Post 24686791)
The trial will be focussing on US routes.

Johannesburg is not in North America.

visualAd Apr 19, 2015 5:38 am

It would be good to see an improvement in boarding. Maybe to start boarding passengers in smaller parts.

paul4040 Apr 19, 2015 5:40 am


Originally Posted by visualAd (Post 24687072)
It would be good to see an improvement in boarding. Maybe to start boarding passengers in smaller parts.

Arms first, then legs, torso and finally head?

Calchas Apr 19, 2015 5:48 am


Originally Posted by paul4040 (Post 24687075)
Arms first, then legs, torso and finally head?

We cannot guarantee that all body parts will be able to sit together

medicus Apr 19, 2015 5:50 am


Originally Posted by Calchas (Post 24687094)
We cannot guarantee that all body parts will be able to sit together

Lol!!

paul4040 Apr 19, 2015 5:53 am

BA Future Labs New boarding experiment...
 
Do a TCP (To Complete Person) request then. ;)

visualAd Apr 19, 2015 5:53 am

It wasn't what I meant but this idea might have some legs.

pianotraveller Apr 19, 2015 6:00 am


Originally Posted by Prospero (Post 24686895)
At present, with two queues it is often impossible to tell if you’re actually in the fast track line.

It's quite easy actually, the fast track line is the one with three times more people. :D

JustTheOne Apr 19, 2015 6:05 am

I got this too, although there was no mention of it being a boarding trial, and I'm not sure the wording indicates one...

"Flying between May 15 and end of June

Flying from London Heathrow

BA are trialling a new service on a select number of routes. .This week we’d like to hear if you’re flying on one of them…

This very short survey should only take 2 minutes of your time and if you are flying on one of these routes, we may have the opportunity to take part in a special task with a cash incentive as a thank you."

I'm assuming the "we may have the opportunity" bit is BA's usual lack of proof reading and they actually mean me. Although if BA wants to do the task and still reward me, I'm fine with that too. :cool:

itinerantnomad Apr 19, 2015 6:06 am

BA Future Labs New boarding experiment...
 
For years I have lamented the fact BA has not learnt from their OneWorld partner - AA's superior boarding experience using *big bold letter* Group # on everybody's boarding pass generally works well.

If one is travelling in a premium cabin (fewer people than econ) or is at an elite level (thus usually experienced & knowledgable - i.e. a fast boarder) - you get onboard first. Then everyone else infills based on cabin and seat type.

Even people who almost never travel seem to "get it" and not cause blockage and delay. When AA announces "Group 1 is boarding" and you look down at your boarding pass and it says "Group 4", even with mental health issues one would still understand you need to wait.

This best practice should be industry standard.

Calchas Apr 19, 2015 6:12 am


Originally Posted by itinerantnomad (Post 24687129)
For years I have lamented the fact BA has not learnt from their OneWorld partner - AA's superior boarding experience using *big bold letter* Group # on everybody's boarding pass generally works well.

+1

And the proactive gate checking routine for oversize bags on full flights

710 77345 Apr 19, 2015 6:13 am


Originally Posted by msm2000uk (Post 24687071)
Johannesburg is not in North America.

Note you would normally say 'focuses exclusively on' if you wanted to say that nothing else was included.

JustTheOne May 6, 2015 4:32 am

To update on this thread, I received another FutureLabs survey on this experiment today:

"As we have mentioned previously BA are trialling a new service on a small number of routes. We think you might be flying on one of these routes but we’re keen to find out a bit more information from you.

This very short survey should only take 2 minutes of your time and if you are flying on one of these routes (and are flying in the relevant cabin) then, as we mentioned before, we may have an opportunity for you to take part in a special task with a cash incentive as a thank you."


Although I'm no longer flying during the period in question (some of May and June, from the looks of it), I'm quite nosey curious, so I decided to fill in the survey anyway. The same routes were listed, and I was then asked for my cabin of travel - I chose WTP, thinking that was hedging my bets...

"Thank you very much for your time today, we really appreciate you taking part. Unfotunately the new service that BA are thinking of running will only be available for those travelling in World Traveller / Economy. Thank you for taking part and hopefully we’ll have a new topic that is relevant for you on Future Lab soon." :mad: Darn it!!!

Has anyone else received the survey? If so, please say you're flying WT so we can find out what it's all about!! :D

msm2000uk May 6, 2015 5:35 am


Originally Posted by JustTheOne (Post 24773722)
To update on this thread, I received another FutureLabs survey on this experiment today:

"As we have mentioned previously BA are trialling a new service on a small number of routes. We think you might be flying on one of these routes but we’re keen to find out a bit more information from you.

This very short survey should only take 2 minutes of your time and if you are flying on one of these routes (and are flying in the relevant cabin) then, as we mentioned before, we may have an opportunity for you to take part in a special task with a cash incentive as a thank you."


Although I'm no longer flying during the period in question (some of May and June, from the looks of it), I'm quite nosey curious, so I decided to fill in the survey anyway. The same routes were listed, and I was then asked for my cabin of travel - I chose WTP, thinking that was hedging my bets...

"Thank you very much for your time today, we really appreciate you taking part. Unfotunately the new service that BA are thinking of running will only be available for those travelling in World Traveller / Economy. Thank you for taking part and hopefully we’ll have a new topic that is relevant for you on Future Lab soon." :mad: Darn it!!!

Has anyone else received the survey? If so, please say you're flying WT so we can find out what it's all about!! :D

Presumably it's going to be regarding the ability to order the specialised menus in advance?


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