Prestige Sales
Has anyone come across the Prestige Sales team before?
I called the BAEC Silver line today to make some Avios redemptions and spoke to one of the most helpful, knowledgeable agents I've ever come across at BA. She suggested alternatives I hadn't thought of, said she'd diarise to check for me whether more suitable alternatives come up and then sent me an email of confirmation which included her personal email address, contact extension number and hours of work. The contact details made it clear the agent was part of the Prestige Sales team in Newcastle. I presume that when I called the silver line I must have gone into a call overflow system which found its way to Prestige Sales. Is this something usually restricted to Prems, GGLs etc? I know that for any future bookings I'll be holding on to those direct contact details for the specific agent. :cool:^ |
I had this happen once too, also when I was silver.
I think it is the (legendary) GGL line! (they can do anything...) |
GGL line isn't in newcastle. They sound significantly further south than that.
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Originally Posted by TabTraveller
(Post 24600148)
GGL line isn't in newcastle. They sound significantly further south than that.
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Originally Posted by TabTraveller
(Post 24600148)
GGL line isn't in newcastle. They sound significantly further south than that.
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Originally Posted by UKtravelbear
(Post 24600189)
Teesside?
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GGL are in Manchester.
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It's a mystery! Maybe, just maybe, there are non-geordies living and working in Newcastle these days.
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Maybe they should recruit her for You First
Originally Posted by BLHD
(Post 24600566)
GGL are in Manchester.
I will do a bit of a TR explaining the whys but in essence they lost £1.4 K of my money because they wouldn't,t change a domestic leg (computer says NO) Regards FDM |
Originally Posted by BLHD
(Post 24600566)
GGL are in Manchester.
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Originally Posted by orbitmic
(Post 24600719)
+1. Not Newcastle (they give you the +161 number to call from abroad!)
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Originally Posted by Paralytic
(Post 24600825)
I doubt anyone at BA knows that Newcastle and Manchester are different places. The BA map just has "London" and "North of London".
H |
Originally Posted by fripperies
(Post 24600679)
It's a mystery! Maybe, just maybe, there are non-geordies living and working in Newcastle these days.
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Originally Posted by crazy8534
(Post 24601020)
That's crazy talk.
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Originally Posted by Corpt
(Post 24600164)
This lady also certainly didn't have a Newcastle accent, but one from much further south. The email footer though referred to "Newcastle Business Park".
BA have had a call centre there, in Bamburgh Court, for at least 15 years that I can recall, but that can show on an email even if the work has been done in Mumbai ! |
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