27 Mar: Large numbers of BAEC accounts being Locked/Zeroed Out/in Audit ('Ex-gratia')
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#61
Join Date: Oct 2013
Location: LON, MAD
Programs: KE MC Premium, BA Gold, Hilton Diamond, AZ FA+, Melia Gold
Posts: 302
Worked for me!
#63
Ambassador, British Airways; FlyerTalk Evangelist
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 36,825
Resetting your password is not enough, it will possibly get you access but you need to phone to go through the extra security so your account can be taken out of audit and you can get your avios back.
#67
Join Date: May 2012
Location: Glossop
Programs: BAEC
Posts: 342
my account is unrecognised and Avios 0 when I select change pwd.
I need to book flights in the next few days. This needs to be a very short term enhancement.
I imagine lots of us aim to make bookings before the rules change.
I need to book flights in the next few days. This needs to be a very short term enhancement.
I imagine lots of us aim to make bookings before the rules change.
#68
Join Date: Mar 2008
Location: GLA
Programs: BD (in memoriam), BA
Posts: 1,359
Really, BA, really? You think a large number of accounts have been compromised by a phishing expedition, so you make said phishing emails seem more legitimate by sending out real unsolicited emails asking for a password reset?
#69
Join Date: Mar 2012
Location: BHX
Programs: BA GGL CCR GfL, Marriott Ti, HH Diamond, Hyatt Globalist, Cafe Nero Loyalty Card
Posts: 7,008
Just spoke to the GGL team. Apparently the information she has is that there was a large robotic hack attempt on a large number of Gold, GGL and Prem accounts last night and they've zeroed all affected accounts to prevent unauthorised use of Avios.
She reckons it should all be back to normal by Monday.
She reckons it should all be back to normal by Monday.
#71
Join Date: May 2008
Location: PIS
Programs: BAEC Blue, and anything Amex Plat are dishing out
Posts: 253
Just spoke to the GGL team. Apparently the information she has is that there was a large robotic hack attempt on a large number of Gold, GGL and Prem accounts last night and they've zeroed all affected accounts to prevent unauthorised use of Avios.
She reckons it should all be back to normal by Monday.
She reckons it should all be back to normal by Monday.

#73
Join Date: Jan 2012
Location: Bangkok
Programs: BAEC Silver, Marriott Silver Elite
Posts: 128
#75
Join Date: Mar 2012
Programs: BAEC Gold, HH Diamond
Posts: 107
My personal suggestion having wasted nearly an hour on the phone to BA is to make a data protection request for details of attempts to access your account, either something very serious has taken place which I would want to know about or its just a knee jerk reaction to something.
Either way best to know as BA have lots of personal information on us all especially as we all need to update our preferences for aisle or window seats.
http://www.britishairways.com/en-gb/...privacy-policy
Either way best to know as BA have lots of personal information on us all especially as we all need to update our preferences for aisle or window seats.
http://www.britishairways.com/en-gb/...privacy-policy