Avios hacked
Mar 27, 2015, 7:00 am
#46
Join Date: Nov 2011
Location: London
Programs: BA Gold
Posts: 4,026
Was starting to feel left out, but mine has been zeroed too - but not Mrs Lem's
Mar 27, 2015, 7:05 am
#48
FlyerTalk Evangelist
Join Date: Jun 2012
Programs: BA Gold, QF WP
Posts: 12,551
Knowing BA the audits will take at least 32 days and all avios will be reinstated from the 29th of April..
Mar 27, 2015, 7:13 am
#49
Join Date: Aug 2010
Location: Sheffield, UK
Programs: BA - Silver,Hilton-Diamond, IHG - PlatAmb, GHA - Plat
Posts: 766
Mine is the same, I would recommend calling BA Exec Club, as the agent walked me through a process which involves requesting a change to your Exec Club, and the chap I spoke to was very reassuring, and all done and dusted in 10minutes..
And the first thing i would do is change your EC Password (only thing is BA doesnt allow special characters in passwords.. grrr!! )
And the first thing i would do is change your EC Password (only thing is BA doesnt allow special characters in passwords.. grrr!! )
Mar 27, 2015, 7:13 am
#50
Formerly ItalyBAGold
Join Date: Apr 2004
Location: Canary Wharf/Ancona
Posts: 402
And same here..
Mar 27, 2015, 7:19 am
#51
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,732
Today I've fallen victim to Ex-Gratia-Gate too. They will have to put a materiality statement on the annual accounts to explain this one.
I was told to wait a few days but I can make bookings by telephone if necessary.
I was told to wait a few days but I can make bookings by telephone if necessary.
Mar 27, 2015, 7:24 am
#52
Join Date: Oct 2009
Location: Ottawa, Canada
Programs: BA Silver - hard drop from GGL :( SPG Gold, Hilton Diamond, AC E50k
Posts: 567
Ex-gratia here as well...
However, a quick call to the GGL line solved it, I changed the password while on the phone, and was told that Avios would be reinstated ASAP, and even offered to help with holding seats for trip planning. TBH, happy they take security seriously, and very fortunate to be GGL and have them help me so quickly, the team there is truly amazing!
Mar 27, 2015, 7:35 am
#53
Join Date: Jan 2012
Programs: BA Blue, IHG Spire, Marriott Gold
Posts: 396
Mar 27, 2015, 7:47 am
#54
Join Date: Jun 2013
Location: BA214
Programs: Gold Mega Legend
Posts: 392
YEP.
Agent on the line had no idea what had happened - suggested that it may have been smart for BA to have briefed their staff about a security breach
Also no remedy for me of resetting password - have been passed on to audit team and eagerly awaiting their cut and paste response.
Agent on the line had no idea what had happened - suggested that it may have been smart for BA to have briefed their staff about a security breach
Also no remedy for me of resetting password - have been passed on to audit team and eagerly awaiting their cut and paste response.
Mar 27, 2015, 7:52 am
#55
Join Date: May 2006
Location: Ireland
Programs: BA Gold,Amex Centurion,Marriott LT Plat Prem Elite +AMBASS,Hilton Diamond,Priority Club Plat,VS Gold
Posts: 371
YEP.
Agent on the line had no idea what had happened - suggested that it may have been smart for BA to have briefed their staff about a security breach
Also no remedy for me of resetting password - have been passed on to audit team and eagerly awaiting their cut and paste response.
Agent on the line had no idea what had happened - suggested that it may have been smart for BA to have briefed their staff about a security breach
Also no remedy for me of resetting password - have been passed on to audit team and eagerly awaiting their cut and paste response.
Mar 27, 2015, 7:54 am
#56
Join Date: Jan 2012
Programs: BA Blue, IHG Spire, Marriott Gold
Posts: 396
YEP.
Agent on the line had no idea what had happened - suggested that it may have been smart for BA to have briefed their staff about a security breach
Also no remedy for me of resetting password - have been passed on to audit team and eagerly awaiting their cut and paste response.
Agent on the line had no idea what had happened - suggested that it may have been smart for BA to have briefed their staff about a security breach
Also no remedy for me of resetting password - have been passed on to audit team and eagerly awaiting their cut and paste response.
Mar 27, 2015, 7:54 am
#57
Join Date: Aug 2012
Posts: 2,676
Well I'm now completely locked out!
Edit: just spoke to them - they confessed to hundreds of accounts being affected, all being manually security checked. He took my details and has sent it to the audit team for avios and access to be reinstated.
Did say it wouldn't be immediate - but would be soon.
Edit: just spoke to them - they confessed to hundreds of accounts being affected, all being manually security checked. He took my details and has sent it to the audit team for avios and access to be reinstated.
Did say it wouldn't be immediate - but would be soon.
Mar 27, 2015, 8:04 am
#58
Join Date: May 2005
Programs: BA Gold, SK EBG
Posts: 85
Well I'm now completely locked out!
Edit: just spoke to them - they confessed to hundreds of accounts being affected, all being manually security checked. He took my details and has sent it to the audit team for avios and access to be reinstated.
Did say it wouldn't be immediate - but would be soon.
Edit: just spoke to them - they confessed to hundreds of accounts being affected, all being manually security checked. He took my details and has sent it to the audit team for avios and access to be reinstated.
Did say it wouldn't be immediate - but would be soon.
Last edited by khybner; Mar 27, 2015 at 8:12 am
Mar 27, 2015, 8:17 am
#60
Join Date: Dec 2009
Location: London, UK
Programs: BA Gold, Star Alliance Gold, HHonors Gold.
Posts: 70
Am me :-/