Avios hacked
Mar 22, 2015, 3:49 pm
#31
Join Date: Nov 2004
Location: Ireland
Programs: VS Silver, EK Gold, BA GGL/CCR
Posts: 487
Same here.
Started as a "routine audit" and then received the email saying my account may have been compromised. Can't log in at present to check anything.
Spoke to the GGL team today and they have advised someone from the audit team will call tomorrow.
Started as a "routine audit" and then received the email saying my account may have been compromised. Can't log in at present to check anything.
Spoke to the GGL team today and they have advised someone from the audit team will call tomorrow.
Mar 22, 2015, 4:44 pm
#32
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,613
So, BA have had a security breach that they're not owning up to?
Mar 23, 2015, 2:19 am
#33
Join Date: Jul 2013
Programs: QFF Silver, BA Blue, GF Silver, 3V Emerald
Posts: 141
Having still not received an email, I went on to the BA website this morning and clicked 'Forgotten PIN/Password?' and the email came through in a few seconds.
I'm in, everything is working and no transactions I don't know about.
I'm in, everything is working and no transactions I don't know about.
Mar 23, 2015, 2:40 am
#34
Join Date: Nov 2012
Programs: BAEC Gold
Posts: 130
Good spot. I have just tried this and it worked for me too. Avios still haven't come back yet though.............
Mar 23, 2015, 4:29 am
#35
Join Date: Dec 2012
Posts: 254
This has happened to me too.
Just to be clear - once your account is reset, are you able to spend Avios points again?
What worries me is the reference to suspending use of the account (which seems to be independent of the password reset). April 28 is approaching and I am going to be extremely hacked off if I can't redeem before then.
Just to be clear - once your account is reset, are you able to spend Avios points again?
What worries me is the reference to suspending use of the account (which seems to be independent of the password reset). April 28 is approaching and I am going to be extremely hacked off if I can't redeem before then.
Mar 25, 2015, 7:03 am
#36
Join Date: Oct 2010
Location: West Coast USA
Programs: BAEC
Posts: 559
I was just wondering if anyone has had their account/avios reinstated after the audit? My account is still in audit/avios at 0 despite having been told it would likely only be a 24 hour process.
Mar 27, 2015, 5:28 am
#37
Join Date: Jul 2013
Programs: QFF Silver, BA Blue, GF Silver, 3V Emerald
Posts: 141
Ex-Gratia!
Logged in today after updating my password the other day and found 'Ex-Gratia' adjustment for my whole balance. Current Avios = 0
Luckily I don't need to book anything at the moment but I wish I'd parked my avios at avios.com or Iberia rather than BA.
I've not had any contact from them apart from the email the other day regarding password change.
Has anyone had this and had it fixed?
Luckily I don't need to book anything at the moment but I wish I'd parked my avios at avios.com or Iberia rather than BA.
I've not had any contact from them apart from the email the other day regarding password change.
Has anyone had this and had it fixed?
Mar 27, 2015, 6:15 am
#38
Join Date: Mar 2013
Location: LHR
Programs: BA Gold, Hilton Gold, Hyatt Platinum
Posts: 450
Logged in today after updating my password the other day and found 'Ex-Gratia' adjustment for my whole balance. Current Avios = 0
Luckily I don't need to book anything at the moment but I wish I'd parked my avios at avios.com or Iberia rather than BA.
I've not had any contact from them apart from the email the other day regarding password change.
Has anyone had this and had it fixed?
Luckily I don't need to book anything at the moment but I wish I'd parked my avios at avios.com or Iberia rather than BA.
I've not had any contact from them apart from the email the other day regarding password change.
Has anyone had this and had it fixed?
Mar 27, 2015, 6:37 am
#39
Join Date: Oct 2014
Location: London, UK
Programs: BA Exec Club Gold
Posts: 335
Mar 27, 2015, 6:54 am
#40
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
I'm posting here rather than calling BAEC at once, as there's no point if this is a widespread problem that they'll fix without any input from me. I'll be watching this space.
Mar 27, 2015, 6:55 am
#41
Join Date: May 2013
Location: ORF/LHR/HEL
Programs: BAEC Gold, ITA Executive, UA Premier Silver, Hilton Silver, Bonvoy Silver, IHG Rewards Gold Elite
Posts: 40
Mar 27, 2015, 6:56 am
#43
Join Date: May 2012
Posts: 151
Me too. All my avios zeroed, and my wife's but bizarrely not the kids.
Mar 27, 2015, 6:58 am
#44
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
I've just seen that these threads are trending high and will probably be merged with this one:
http://www.flyertalk.com/forum/briti...unt-audit.html
http://www.flyertalk.com/forum/briti...ex-gratia.html
http://www.flyertalk.com/forum/briti...unt-audit.html
http://www.flyertalk.com/forum/briti...ex-gratia.html
Mar 27, 2015, 6:59 am
#45
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,718
I checked my account after being worried about this thread and found all my Avios have gone too. I hope it doesn't take long, as I need to book a few Avios flights in the next 48 hours or so.