Keep an eye on your ex Dub itineraries
#91
Join Date: Sep 2012
Location: Hong Kong
Programs: BA Gold, DL PM, , Hilton Diamond (from being in a bed), SPG Plat, MR Plat
Posts: 922
BA won't change your ticketed points (the cities on your ticket) unless you are really insistent that this is the only acceptable option to you.
On the other hand you may be able to evade some other fare rule provisions, such as creating a stopover at IAD or forcing availability in a sold-out fare bucket.
It's always best to have a good idea of what you will or will not accept, and if you need time to think, ask the agent to annotate the PNR with your conversation and say you will get back to them.
On the other hand you may be able to evade some other fare rule provisions, such as creating a stopover at IAD or forcing availability in a sold-out fare bucket.
It's always best to have a good idea of what you will or will not accept, and if you need time to think, ask the agent to annotate the PNR with your conversation and say you will get back to them.
#92
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
But if you can enunciate how it has messed up your ticket in my experience (of other changes) BA are usually willing to help sort out the mess.
One strategy is to keep suggesting highly complex alternatives that require a lot of time to work out: eventually wear the agent down.
#93
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Join Date: Oct 2011
Location: Anywhere I need to be.
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For routing rules, though, it does seem to be follow the routing rules or an itinerary that minimises sectors in the itinerary.
#94
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Join Date: Mar 2013
Location: London
Posts: 17,007
Reasonable routings may depend-i.e. on a MPM ticket, it could have far more sectors though stay within whatever allowance was used at the time of ticketing.
For routing rules, though, it does seem to be follow the routing rules or an itinerary that minimises sectors in the itinerary.
For routing rules, though, it does seem to be follow the routing rules or an itinerary that minimises sectors in the itinerary.
KARFA did say once I think that he had no trouble in ignoring the ticketed points on the gold guest list line.
#95
Join Date: Jan 2005
Programs: BA Gold, AA Lifetime Gold 1.8mm, IC Spire Ambassador, Hilton Diamond, SPG Gold et al
Posts: 4,350
I had a similar situation with 2 of my itineraries last weekend and used the traditional 'call back' strategy which has rarely let me down in the past.
Sure enough, my 3rd call resulted in the agent arranging what her 2 predecessors had told me wasn't possible.
Sure enough, my 3rd call resulted in the agent arranging what her 2 predecessors had told me wasn't possible.
#96
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,005
BA rebooking policy is stick to the ticketed points on the original ticket (but changes to times/carriers (if oneworld)/dates/airports-within-city is fine). If you insist that this is unacceptable then eventually they can be pretty lenient in rerouting you.
KARFA did say once I think that he had no trouble in ignoring the ticketed points on the gold guest list line.
KARFA did say once I think that he had no trouble in ignoring the ticketed points on the gold guest list line.
Easy to do and fast, though YMMV. Must be one of those rare occasions when BA's website gets a √.
#97
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,873
While I can't remember the specific instance where I have managed to change connection points, I am sure I have done it. I think if you are doing a HNL or West Coast back to DUB for instance and there are changes which throw out your connection to the TATL you might be able to get a change from say BOS to JFK or IAD depending on US/AA doemstic routes. Obviously already have in mind exactly the flights you want when you phone, and if the schedule changes mean you would be in later to LHR and have to get a later DUB flight I think it is easier to get a change in connection point if that gets you back to roughly the old LHR arrival time and DUB flight.
I think status does have a lot ot do with it as well. Perhaps the GGL line may be more willing to be flexible? Regardless of your status BA don't have to chanege the connection points just because you ask so you certainly can't expect or insist on it.
So I think to increase your chances, ask for something reasonable and use your charm
I think status does have a lot ot do with it as well. Perhaps the GGL line may be more willing to be flexible? Regardless of your status BA don't have to chanege the connection points just because you ask so you certainly can't expect or insist on it.
So I think to increase your chances, ask for something reasonable and use your charm
#99
Join Date: Jun 2009
Location: MME (midway between NCL and LBA)
Programs: BA Gold, AF/KL Gold, Hilton Gold, Nordic Choice Gold
Posts: 742
I have an ex DUB routing to MCO via PHL. The original booking (operated by US but booked with BA) was as follows:
Depart DUB 11:35, arrive PHL 14:05
Depart PHL 15:49, arrive MCO 18:24
US appear to have pulled the 15:49 flight which triggered a change to my flight to:
Depart PHL 18:20 arrive MCO 21:10
Now a 4:15 layover and we arrive at MCO (holiday trip) nearly 4 hours later than planned. This is not ideal as we wont get to the hotel until late in the evening.
In the meantime the original flight has been reinstated (now leaving PHL at 15:50) but there are no seats left in J.
I guess I have the following options:
1) Ask BA to move the PHL-MCO leg back to the 15:50 flight and fly in Y - but would they give me the J tier points? I guess not.
2) Change the routing to DUB-CLT-MCO which means I will arrive in Orlando at 16:24 in the afternoon - much better timings
3) Accept a 4+ hour layover at PHL
Before I call BA can anyone advise on the best strategy for getting option 2?
Depart DUB 11:35, arrive PHL 14:05
Depart PHL 15:49, arrive MCO 18:24
US appear to have pulled the 15:49 flight which triggered a change to my flight to:
Depart PHL 18:20 arrive MCO 21:10
Now a 4:15 layover and we arrive at MCO (holiday trip) nearly 4 hours later than planned. This is not ideal as we wont get to the hotel until late in the evening.
In the meantime the original flight has been reinstated (now leaving PHL at 15:50) but there are no seats left in J.
I guess I have the following options:
1) Ask BA to move the PHL-MCO leg back to the 15:50 flight and fly in Y - but would they give me the J tier points? I guess not.
2) Change the routing to DUB-CLT-MCO which means I will arrive in Orlando at 16:24 in the afternoon - much better timings
3) Accept a 4+ hour layover at PHL
Before I call BA can anyone advise on the best strategy for getting option 2?
Last edited by tigertanaka; Jun 23, 2015 at 4:51 am
#100
Join Date: Aug 2013
Location: SW London
Programs: BAEC Gold
Posts: 246
I called AA and they changed me to LAX instead of to SFO, and from BA to AA actually, so it's def possible
#102
Join Date: Jan 2005
Programs: BA Gold, AA Lifetime Gold 1.8mm, IC Spire Ambassador, Hilton Diamond, SPG Gold et al
Posts: 4,350
I guess I have the following options:
1) Ask BA to move the PHL-MCO leg back to the 15:50 flight and fly in Y - but would they give me the J tier points? I guess not.
2) Change the routing to DUB-CLT-MCO which means I will arrive in Orlando at 16:24 in the afternoon - much better timings
3) Accept a 4+ hour layover at PHL
Before I call BA can anyone advise on the best strategy for getting option 2?
#103
Join Date: Nov 2005
Location: Wembley, Middx, England
Programs: BA Gold, Marriott Platinum, Hilton Gold
Posts: 775
I have an ex DUB routing to MCO via PHL. The original booking (operated by US but booked with BA) was as follows:
Depart DUB 11:35, arrive PHL 14:05
Depart PHL 15:49, arrive MCO 18:24
US appear to have pulled the 15:49 flight which triggered a change to my flight to:
Depart PHL 18:20 arrive MCO 21:10
Now a 4:15 layover and we arrive at MCO (holiday trip) nearly 4 hours later than planned. This is not ideal as we wont get to the hotel until late in the evening.
In the meantime the original flight has been reinstated (now leaving PHL at 15:50) but there are no seats left in J.
I guess I have the following options:
1) Ask BA to move the PHL-MCO leg back to the 15:50 flight and fly in Y - but would they give me the J tier points? I guess not.
2) Change the routing to DUB-CLT-MCO which means I will arrive in Orlando at 16:24 in the afternoon - much better timings
3) Accept a 4+ hour layover at PHL
Before I call BA can anyone advise on the best strategy for getting option 2?
Depart DUB 11:35, arrive PHL 14:05
Depart PHL 15:49, arrive MCO 18:24
US appear to have pulled the 15:49 flight which triggered a change to my flight to:
Depart PHL 18:20 arrive MCO 21:10
Now a 4:15 layover and we arrive at MCO (holiday trip) nearly 4 hours later than planned. This is not ideal as we wont get to the hotel until late in the evening.
In the meantime the original flight has been reinstated (now leaving PHL at 15:50) but there are no seats left in J.
I guess I have the following options:
1) Ask BA to move the PHL-MCO leg back to the 15:50 flight and fly in Y - but would they give me the J tier points? I guess not.
2) Change the routing to DUB-CLT-MCO which means I will arrive in Orlando at 16:24 in the afternoon - much better timings
3) Accept a 4+ hour layover at PHL
Before I call BA can anyone advise on the best strategy for getting option 2?
I had the same problem a couple of months ago. The 15:50 flight to MCO was not pulled, but was no longer part of the code-share (according to BA). I called back and managed to get put back on the 15:50, as I said the other options would not work for me. They ended up booking me into F for the PHL - MCO portion.
Last edited by Wembleygal; Jun 23, 2015 at 7:49 am Reason: edit
#105
Join Date: Jul 2014
Posts: 674
Just call BA and tell them the new times are inconvenient for you and request the option 2 change.. It's a reasonable request so they should do it. My ex DUB has also changed again (4th time since booking!) it was just flight number changes and equipment swaps this time but it allowed me to circumnavigate the fare rules and change my MCO - MIA flight to a later one and reduce my MIA layover from 5h 20m to 3h 45m