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Old Jan 29, 2015, 1:22 am
  #1  
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Seat reservations on US

Hi,
I have made a reservation for travel in April, ARN-LHR-LAX-TUS and return LAS-CLT-LHR-ARN. The LAS-CLT-LHR legs are on US flights, and the BA website says I can make seat reservations for those flights. I’ve tried, but the seat reservations doesn’t seem to stick.
Same thing when I go to the US website directly, I can choose seats but they disappear when I exit the reservation.

Does anyone know if there’s a trick that makes this work, or is there another way I can make seat reservations for those flights?

I should add that the LAX-TUS leg on the outbound is on AA, and seat reservation works fine for that. I’m travelling in Y, no status on One World.

Thanks for any help!
KurtOlsson is offline  
Old Jan 29, 2015, 2:30 am
  #2  
 
Join Date: Oct 2012
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I'm having the exact same issue so any advice would be greatly appreciated. Glad it's not just me!
cosmo74 is online now  
Old Jan 29, 2015, 2:33 am
  #3  
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Same here. I go in in the US site, change it, it looks like it has changed, exit to summary and it hasn't.
KARFA is offline  
Old Jan 29, 2015, 4:36 am
  #4  
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Good to hear I'm not the only one. I've posted in the US forum too (hope that's allowed, if not I apologize). Maybe someone there knows how to solve this problem.
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Old Jan 29, 2015, 4:41 am
  #5  
 
Join Date: Oct 2013
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I have this too.

I have tried going from the BA site. I've tried direct to the US site. I've called BA and I have called US.

Each time it looks good, I'm told it's done, but it never sticks.
Speedbird876 is offline  
Old Jan 29, 2015, 4:55 am
  #6  
 
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same issue here, a quick call to US Airways and seats were selected without issue
leftorupstairs is offline  
Old Jan 29, 2015, 6:08 am
  #7  
 
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Originally Posted by leftorupstairs
same issue here, a quick call to US Airways and seats were selected without issue
Same here, I called them and they fixed it for me (they also assigned me a seat in row 1 which is blocked) ^
81romeo is offline  
Old Jan 29, 2015, 6:38 am
  #8  
 
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I have some US flights coming up in April and it seems very clunky experience I managed to choose my seats by inputting the actual dates of the flights, and I got the US PNR from classiccheckmytrip.com but as I have said only by inputting the actual flight dates not the originating flight date.
John
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Old Jan 29, 2015, 12:26 pm
  #9  
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Originally Posted by thejohn
I have some US flights coming up in April and it seems very clunky experience I managed to choose my seats by inputting the actual dates of the flights, and I got the US PNR from classiccheckmytrip.com but as I have said only by inputting the actual flight dates not the originating flight date.
John
Thanks John, I've tried that now but no luck . Will call US tomorrow and see what they can do.
KurtOlsson is offline  
Old Jan 29, 2015, 1:44 pm
  #10  
 
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Did this last year, and you need a different record locator or booking reference, to get onto the US website, and reserve your seats, from what I remember you need to call US and quote your AA/BA number and they will cross reference it and give you their equivalent.
all ahead full is offline  
Old Jan 30, 2015, 2:55 am
  #11  
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Originally Posted by all ahead full
Did this last year, and you need a different record locator or booking reference, to get onto the US website, and reserve your seats, from what I remember you need to call US and quote your AA/BA number and they will cross reference it and give you their equivalent.
Thanks all ahead. I got the US booking reference and tried that too, but no luck. I just called US though, and they were able to give me decent seats that shows up in the booking when I check it now.
KurtOlsson is offline  
Old Jan 30, 2015, 3:20 am
  #12  
 
Join Date: Oct 2012
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Thanks for the help, I've managed to get my US Airways PNR, and it looks like seats are reserved when I log in there, but they still don't show on BA.com. Time for a call to US I feel.
cosmo74 is online now  
Old Jan 30, 2015, 3:26 am
  #13  
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Works fine for me on RJ.com and I am able to assign facility seats that are blocked in US' MMB.
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Old Jan 30, 2015, 3:37 am
  #14  
 
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I had this earlier this month and BA CS tried to make me feel I had done something wrong and gave me some guff about seat requests not being guaranteed anyway. For those who collect datapoints, I flew four US legs and not one seat stuck, despite having used the US PNR.
Arsey00 is offline  
Old Jan 30, 2015, 7:46 am
  #15  
 
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I had the opposite problem, my seat bookings on BA wouldn't stick when I tried to make them through US. The trick is to get the PNR for the US (in my case BA) flight and go directly to the web site with that. After blocking the seats, call US to make sure they "stuck."

FYI--with the merger there has been a lot of jockeying around of equipment. When this happens, seat assignments disappear, regardless of who you are, status, who you booked through, etc. Keep an eye checking regularly and re-book them if need be.
Annerk is offline  


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