Twitter Reaction
Jan 28, 2015, 3:01 pm
#1
Original Poster
Join Date: May 2014
Location: Vancouver, CA
Programs: AC 35K
Posts: 670
Twitter Reaction
I was just looking through BA's Twitter feed and it looks like it has been getting pretty consistent negative feedback on the EC changes today. "We'll pass on the feedback" seems to be the standard reply, even though I doubt it will make any difference.
Jan 28, 2015, 3:09 pm
#2
Join Date: Dec 2009
Location: Living the Essex dream
Programs: BA bronze
Posts: 1,471
BA social media team should be fired...
Don't know their own aircraft fleet, so at times post a picture of Aircraft type X with a caption saying its aircraft type Y
When I tweeted CX J class product was so much better than BA tweeted back saying glad to see I liked their one world partner product. No attempt to push BA club class
218
Don't know their own aircraft fleet, so at times post a picture of Aircraft type X with a caption saying its aircraft type Y
When I tweeted CX J class product was so much better than BA tweeted back saying glad to see I liked their one world partner product. No attempt to push BA club class
218
Jan 28, 2015, 3:12 pm
#3
Join Date: Jan 2012
Programs: BA Blue, IHG Spire, Marriott Gold
Posts: 401
Yes there has been quite a twitter shitstorm going on all day, I feel sorry for the social media team having to deal with all the complaints!
Jan 28, 2015, 3:15 pm
#4
FlyerTalk Evangelist
Join Date: Oct 2006
Location: London, UK
Programs: BA Gold, SQ Gold, KQ Platinum, IHG Diamond Ambassador, Hilton Gold, Marriott Silver, Accor Silver
Posts: 16,348
Jan 28, 2015, 3:18 pm
#5
Join Date: Sep 2009
Posts: 1,105
BA social media team should be fired...
Don't know their own aircraft fleet, so at times post a picture of Aircraft type X with a caption saying its aircraft type Y
When I tweeted CX J class product was so much better than BA tweeted back saying glad to see I liked their one world partner product. No attempt to push BA club class
218
Don't know their own aircraft fleet, so at times post a picture of Aircraft type X with a caption saying its aircraft type Y
When I tweeted CX J class product was so much better than BA tweeted back saying glad to see I liked their one world partner product. No attempt to push BA club class
218
The reality is that despite petitions and protestations, BA will not be unduly concerned and it will be business as usual once the furore has died down.
Jan 28, 2015, 3:22 pm
#6
Join Date: Jan 2015
Location: Southampton/London
Programs: BAEC: Gold, HiltonHonours: Gold
Posts: 164
If they want to make an effort, search #BAEC and respond proactively, follow steps above.
All they can say is they will take feedback on board. It'll be raised in general, but baec already knew what the general reactions would be....
Jan 28, 2015, 3:26 pm
#7
Join Date: Feb 2013
Location: UK
Programs: I go wherever the content takes me.
Posts: 5,698
Twitter Reaction
But this is the reaction BA expected.
They know it's going to cause some upset, to they pre-advised us on here. As they have done with some other changes to the BAEC, such as the GGL tightening.
While I agree that a lot of people in the Bronze and Silver tiers have inevitably been dumped upon, what's the betting that this forum will still have just as many frequent flyers posting in 12 months?
They know it's going to cause some upset, to they pre-advised us on here. As they have done with some other changes to the BAEC, such as the GGL tightening.
While I agree that a lot of people in the Bronze and Silver tiers have inevitably been dumped upon, what's the betting that this forum will still have just as many frequent flyers posting in 12 months?
Jan 28, 2015, 3:29 pm
#8
Join Date: Jan 2007
Location: Oxfordshire, UK
Programs: BAEC Silver, IHG & Accor Plat...
Posts: 734
BA social media team should be fired...
Don't know their own aircraft fleet, so at times post a picture of Aircraft type X with a caption saying its aircraft type Y
When I tweeted CX J class product was so much better than BA tweeted back saying glad to see I liked their one world partner product. No attempt to push BA club class
218
Don't know their own aircraft fleet, so at times post a picture of Aircraft type X with a caption saying its aircraft type Y
When I tweeted CX J class product was so much better than BA tweeted back saying glad to see I liked their one world partner product. No attempt to push BA club class
218
Jan 28, 2015, 3:34 pm
#9
Join Date: Oct 2011
Location: City of Kingston Upon Hull
Programs: BAEC Gold
Posts: 4,940
So, will this have any effect in the end on BA's figures or will they simply find some new mugs to take up the seats vacated by the disgruntled?
Much as though I dislike the changes, I still think it will end up as business as usual.
Much as though I dislike the changes, I still think it will end up as business as usual.
Jan 29, 2015, 1:06 am
#13
Join Date: Dec 2013
Posts: 133
BA social media team should be fired...
Don't know their own aircraft fleet, so at times post a picture of Aircraft type X with a caption saying its aircraft type Y
When I tweeted CX J class product was so much better than BA tweeted back saying glad to see I liked their one world partner product. No attempt to push BA club class
218
Don't know their own aircraft fleet, so at times post a picture of Aircraft type X with a caption saying its aircraft type Y
When I tweeted CX J class product was so much better than BA tweeted back saying glad to see I liked their one world partner product. No attempt to push BA club class
218
Last edited by worjackie14; Jan 29, 2015 at 1:20 am
Jan 29, 2015, 1:17 am
#14
Join Date: Nov 2012
Location: Manchester but from Yorkshire better known as Gods country
Programs: BA Gold, , Sandals plat
Posts: 839
BA'S monopoly will continue to ensure they fill there aircraft. I spend most of my time in Spain and it's virtually impossible to start a long haul from the regional airports without using IAG.
Jan 29, 2015, 1:19 am
#15
Join Date: Dec 2013
Posts: 133
It's not just a case of responding quickly to Tweets and Direct Messages it's a full service role. So if someone gives us a case reference/PNR/Exec Account to deal with, it's the social media team who resolve the issue. It doesn't get passed out to CR/Change Booking or the Execuitve Club. It's a busy job!