Is the Executive Club call centre still open?
Jan 28, 2015, 6:57 am
#1
Original Poster
Join Date: Jan 2015
Location: DUB
Programs: BAEC - Silver
Posts: 34
Is the Executive Club call centre still open?
I have been trying to call them for over two weeks. Most times it simply says "we are experiencing an extremely high call volume" can cuts off. Not even the option to wait on hold. The one time that I did get into the queue I was left on hold for 3 hours, long past the call centre's closing time. Maybe they expected me to stay on hold until they reopened in the morning?
Ireland doesn't have its own call centre so I am expected to call long-distance. I've already sunk a ton of money into these calls and I'm starting to wonder whether they will ever go through or whether I'm just throwing my money away.
Ireland doesn't have its own call centre so I am expected to call long-distance. I've already sunk a ton of money into these calls and I'm starting to wonder whether they will ever go through or whether I'm just throwing my money away.
Jan 28, 2015, 7:03 am
#3
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,163
I have been trying to call them for over two weeks. Most times it simply says "we are experiencing an extremely high call volume" can cuts off. Not even the option to wait on hold. The one time that I did get into the queue I was left on hold for 3 hours, long past the call centre's closing time. Maybe they expected me to stay on hold until they reopened in the morning?
Ireland doesn't have its own call centre so I am expected to call long-distance. I've already sunk a ton of money into these calls and I'm starting to wonder whether they will ever go through or whether I'm just throwing my money away.
Ireland doesn't have its own call centre so I am expected to call long-distance. I've already sunk a ton of money into these calls and I'm starting to wonder whether they will ever go through or whether I'm just throwing my money away.
Jan 28, 2015, 7:05 am
#4
Join Date: Mar 2009
Location: UK
Programs: BA Gold / Hilton Diamond / IHG Diamond Ambassador / Marriot Bonvoy Gold
Posts: 2,533
In the ast 3 weeks have called silver 3 times. First time was well over 70 mins and best 5 minutes. Just like the rest of BA wholly inconsistent!.
Jan 28, 2015, 7:14 am
#5
Moderator, Emirates
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,386
And probably today they will be receiving and extraordinarily excessive amounts of furious (possibly verging on aggresive) calls from loyal BAEC members not too chuffed at today's announcements.
Jan 29, 2015, 12:37 pm
#8
Original Poster
Join Date: Jan 2015
Location: DUB
Programs: BAEC - Silver
Posts: 34
They will "be with me as soon as possible," but apparently not in the last 45 minutes. I've probably spent a solid 12 hours on hold over the last 2 weeks and have never spoken to a human being. I get that they are busy but this is beyond absurd. They are just taking the piss. The call centre closes in 20 minutes, and if they don't get to my call by then I'm done with the Executive Club.
Last edited by irishman1986; Jan 29, 2015 at 12:44 pm
Jan 29, 2015, 1:06 pm
#9
Join Date: Nov 2010
Location: MAN/BHX
Programs: ABBA
Posts: 6,027
They will "be with me as soon as possible," but apparently not in the last 45 minutes. I've probably spent a solid 12 hours on hold over the last 2 weeks and have never spoken to a human being. I get that they are busy but this is beyond absurd. They are just taking the piss. The call centre closes in 20 minutes, and if they don't get to my call by then I'm done with the Executive Club.
Jan 29, 2015, 1:22 pm
#10
Join Date: Apr 2014
Location: Kazakhstan
Programs: BA Gold, AirAstana Silver (much use as chocolate teapot)
Posts: 867
I've called them 3 times tonight. Through about as quick as it took to get through the menus. And even got an email from one of call centre staff as well.
Jan 29, 2015, 1:38 pm
#11
Join Date: Feb 2009
Location: Southern Africa
Programs: QR Gold, *A Gold, IHG Plat., Hilton Gold, Etihad Guest Gold
Posts: 314
Jan 29, 2015, 1:43 pm
#12
Join Date: Oct 2013
Programs: BA Gold GGL
Posts: 1,068
The website can be misleading with respect to numbers especially if not in the UK.
The op says he is Silver and I presume based in Ireland.
If he logs in and goes to Contact British Airways, he will see something like this:
Phone: 0800 xxx (from UK)
or +44 191 xxxx (from outside the UK)
The problem is that the +44 number is not specific to the person's tier and is the Blue contact number.
As you move up the tiers, the 0800 xx number will change but the +44191 will not.
OP, I've sent you a PM.
The op says he is Silver and I presume based in Ireland.
If he logs in and goes to Contact British Airways, he will see something like this:
Phone: 0800 xxx (from UK)
or +44 191 xxxx (from outside the UK)
The problem is that the +44 number is not specific to the person's tier and is the Blue contact number.
As you move up the tiers, the 0800 xx number will change but the +44191 will not.
OP, I've sent you a PM.
Jan 29, 2015, 2:06 pm
#13
Suspended
Join Date: Jul 2013
Location: LHR
Programs: BA Gold, AF Gold, some hotels...
Posts: 547
The website can be misleading with respect to numbers especially if not in the UK.
The op says he is Silver and I presume based in Ireland.
If he logs in and goes to Contact British Airways, he will see something like this:
Phone: 0800 xxx (from UK)
or +44 191 xxxx (from outside the UK)
The problem is that the +44 number is not specific to the person's tier and is the Blue contact number.
As you move up the tiers, the 0800 xx number will change but the +44191 will not.
OP, I've sent you a PM.
The op says he is Silver and I presume based in Ireland.
If he logs in and goes to Contact British Airways, he will see something like this:
Phone: 0800 xxx (from UK)
or +44 191 xxxx (from outside the UK)
The problem is that the +44 number is not specific to the person's tier and is the Blue contact number.
As you move up the tiers, the 0800 xx number will change but the +44191 will not.
OP, I've sent you a PM.
Jan 29, 2015, 2:09 pm
#14
Join Date: Oct 2013
Programs: BA Gold GGL
Posts: 1,068
Jan 29, 2015, 2:35 pm
#15
Suspended
Join Date: Jul 2013
Location: LHR
Programs: BA Gold, AF Gold, some hotels...
Posts: 547
I see. Maybe he should 'innocently' dial the GGL line?